Emerald Heights Review

The Bailey's have lived at Emerald Heights retirement community since moving from Maryland in 2009. We love that our home is a lovely apartment in a building of only three stories, on a 38 acre campus, with a forested nature area. A very well equipped Workshop is available with most power tools upgraded for current technology for the safety of resident users. Included on Campus are raised Garden Plots for residents. Our town of Redmond still has a small town feel in spite of Microsoft being headquartered here.

My grandparents have lived there for 10 years now and I visit weekly. I will admit that it is a nice facility but when you take into consideration how much they pay the following issues is what makes it a bait and switch.

The main elevator has been out over order for more than it has been working over the past 2 years. The management says it's because they had to make a part by hand.... I don't buy it for a second. They also switched elevator maintenance companies from a highly rated one to one with one star reviews....

Next their dining room. Over the years it has been up and down for wait time but they always have had full service and the quality has been decent. Within the last 3 months they have switched to almost all buffets. This is hard on residents who use scooters and walkers trying to carry a plate, serve themselves and walk. This also makes the quality of the food go way down.... Between those things it keeps a lot of residents from going down for meals.

Finally, they put in more apartments before expanding the already crowded corwin center even though they had made promises to expand the center first. That is a big selling point when going there but in reality you have about the same chance at getting in there as you do winning the lottery.

In summation, the quality of the establishment has declined and continues to. Promises haven't been kept, money saving practices are being put in place despite raising prices, and all they are offering are lame excuse with no real solutions and even if they did why would anyone believe them... As a loved one of residents, I want to warn those who are looking to put theirs there as well. There are many other nice assisted living communities that don't cost nearly as much and provide every promised.

Very disappointing. 2 of 5 is being generous. Better turn this around, and fast. Cant mention specifics as it would violate medical confidentiality but this will be worthy of a seattle times investigation if this place does not improve.

We have lived here for 24 years and it was a good decision. Good care, great residents and very good food..

Incredibly unhelpful and and unknowledgeable on building Accessibility with delivering elderly people's belongings. Very courteous at NOT being helpful Or empathetic for delivery drivers And the elderly people they're delivering for

I love visiting my parents here. It's gorgeous, very resort like. And so many great activities. The community is just wonderful. Just be sure to get a unit that gets some sun.

We have dear friends who live here and they are happy with their choice. We are impressed with the entire place and quality.