3 years ago
I'm a regular customer and I love the roundhouse b...
I'm a regular customer and I love the roundhouse burger and chicken marinara but, the wait for the food is just not worth it. After waiting 40 minutes, I asked if our food was almost ready and I was told that our food was just being cooked. I said how I was sorry but, I wanted my money back at this point. The hostess said from afar that the food was going to be ready, but I politely restated that I was sorry I would just like my money back. The manager's response to this was to walk the food in front of us with an unpleasant look on her face. The hostess I was mainly dealing with was very polite and said she was very sorry and that the food would be free, however, her manager insisted I was in the wrong and snuck just our appetizer in the bag. I am someone who often stops by restaurants on the go, as I spend most of my time in my car for my job, but I have never seen such miscommunication with the chefs and their waitresses. At no point were we told the wait for the food would be long or checked in on while we waited. To say the least, I will not be ordering from Ella's Deli again.