El paso children's hospital Reviews

Do not bring your kids here. Absolutely horrible care and a filthy facility. Hopefully this place gets the overhaul it needs quick.

SCAM ALERT: if you have private insurance, all outpatient imaging studies are billed for $900+, even simple x-rays. Buyer beware! LOOK AT ALTERNATIVES FIRST!! I'm in for $1800 for three simple studies because my insurance doesn't pay such ridiculously high billing rates

Absolute worst children's hospital. We have been to seven different children's hospitals in my child's life and this one is not anywhere near the same level of care and professionalism as the other six! For the past almost four years, every single time we have had to come to this hospital for an appointment, which is often, there is ALWAYS some sort of issue that arrives at the very last moment, and nobody calls to let me know until closing time the day before the appointment!! I literally call a few days before the appointment to make sure everything is in order, they tell me it is... And it never fails, the day before the appointment, they call to reschedule because they messed up somewhere!

They are too quick to call CPS instead of getting all the facts. If your child goes inpatient watch your back.

Released my daughter saying she was fine and she wasn t. Pediatrician remitted her

My daughter has had somewhat serious health issues since arriving to El Paso 2 years ago, and while we are military, Children s El Paso has been our go-to facility. From the front desk staff (especially Delilah), to the surgeons (Dr. Latiff) amazing doctors (Dr. Springer), to the awesome and caring nurses (too many to name), to the specialists in multiple disciplines, this Hospital is top notch and puts their patients and families first! They make every effort to keep you informed and feel comfortable during trying times with a sick child. This is the type of care that all medical institutions should strive to offer. Thank you El Paso Children s Hospital!

I'll give them five stars for trying I had a decent experience for the four days I were there.

Great service awesomestuff very attentive respectful and very professional staff... Great all over Great..... very very satisfied

Honestly, I had a bad experience during labor at this hospital. I was diagnosed positive for covid-19 and was treated very horribly. The nurse came into the room asking my husband to leave because I had tested positive for covid-19. I had to go through labor alone leaving me very nervous and anxious. The nurse didnot allow me to retest for covid-19 because it was too expensive. Although we offered paying the price for re-testing for covid-19. The hospital never gave me a paper stating that I was covid-19 positive, no lab signature no proof. After, labor they sent me to an isolated room, where I spent the rest of my time. I have Type 2 diabetes and the nurses took forever giving me my meals. They gave me meals that had sugar, I had to constantly re-order meals that didn't have sugar. I would wait for the nurses to bring me the meals and by the time I had my meals they were too cold to eat. I felt my sugar levels were always low by the time my meals would come. Another horrible experience was when they released me from the hospital they had my newborn baby and I underneath a white sheet that was suffocating. The nurse pushed my newborn and I in a wheelchair to the elevator with the white sheet over our body. Once we reached the elevator she was not prepared. We went about 5 minutes going up and down the elevator waiting for the cleaning lady to arrive to clean and sanitize the elevator .( I thought only dead bodies should have a white sheet covering them from head to toe) I was sweating inside the white sheet and I had to open a little part so that my newborn would not suffocate. This was embarrassing and scary for I didn't have control of what I was seeing. Once the cleaning lady came the nurse quickly went out and took me out to the front. My husband was mad, and removed the sheet from my body because the nurse seemed like she was too afraid too, my husband grabbed our newborn and safely placed on the carseat. By the time I reached my car I was out of breath and sweating and relieved to have fresh air hit my face as the white sheet was removed. This was the worst experience I had by far. Let me know if you guys had the same experience.