This great Jeweler has come through for my wife with 6 Stars*******
EFFY really stands behind their product quality and workmanship. They were very nice to work with, they made it very easy to get a favorite ring of my wife s that is 3 years old repaired beautifully and returned in an overnight package, and just like new.
Thank you EFFY
The jewelry I visited was on a cruise ship. I have to say beautiful but expensive items being made with diamonds
The necklace is not sitting in the right position. The quality of the metalwork is very poor. The stone's color not even close to the picture.
I am not happy. And will not recommend Effy to my friends. An expensive piece should be perfect.
Wasted my money that is for sure.
I have 14 pieces of Effy jewelry and love each and every one. Earrings, bracelets, necklaces, and mostly rings. When one stone fell out I returned to the retail store and they sent it in for repair. It only took 3 weeks and the repair was perfect. The salesman who comes to this store several times a year is very friendly and knows what I like. He is easy to work with and knows not to convince me of something I do not want. I absolutely love all of my Effy pieces and have had nothing but good experiences.
I once met Mr. Effy and had a nice short conversation with him. Pleasant and friendly and did not make me feel uncomfortable. I would love to visit the location in New York.
There were many jewelry locations in Aruba,but Effy jewelers had just what we were looking for,great value in a piece of jewelry and super quality.
They are presently in a suit with Macy's re: quality.
I have been getting jewelry from here for countless years. The quality is always above expectations and the service is by far the best. I always know I am going to walk out happy. I highly recommend this place especially if you are looking to design a custom piece.
I bought 5 pairs of Earrings through Macys Jewelry sale by Effy Jewelry which cost me close to$5000 but the lock of the earrings were loose ending me losing one of the earring pair. I did got in touch with the Effy company to tell them of my lost pair due to poor grip of the earring lock and I was told to send the other pair so they can replace it but I have to pay for the replacement. I absolutely feel disgusted of this reply since the quality of their earring lock was poor and despite of the big amount of my purchase I was told to send the pair of the lost earring and have to pay for the replacement. So from this time on I will no longer buy any Effy Jewelry due to their poor customer service The earring I lost cost a lot and this is not fair to tell me to send the other earring and they will send a replacement which I have to pay.
I bought a gorgeous emerald ring with a a diamond halo. While stunning the emerald stone doesn t lay flat in the setting and the one set of corner prongs doesn t hold the stone properly. The prongs in the one corner get caught on all clothing as the prongs do not lay perfectly flat. I sent the ring to be repaired and it was returned to me repaired but nothing was fixed. A few days after it was returned the one print snapped and broke because it wasn t properly holding the stone. I m worried the stone may fall out.
I will have to take this another jeweler to fix as clearly Effy didn t. Very disappointed in the lack of repair done. Please see the below photos. The first (I have pink nails) is before I sent it to Effy to be repaired. The second and third photos (I have purple nails) are after and show nothing has changed and the one small prong is now broken.
Best Jewelry filled with hight level of craftsmanship. Unique jewelry pieces and best Staff ever.
I recently purchased 3 pieces of jewelry while on board the Sea Princess. We were lead to believe we were getting a 40% off from the price indicated not only on each piece but also in the Effy magazine in the cabin. Just had these pieces valued back in New Zealand to find them at less than what we paid for them in Australian dollars. Really shocked to find this out. My first and last purchase from Effy.
Very nice jewelry.
If you special order it takes a very long time. Ordered an Emeral ring middle of April, received it end of August. Four and a half months!
I ordered a milticolor neclace. The metalwork is not the best. Claws arond stones sharp.
Otherwise nice piece. I like it.
I ordered a pair of earrings for my wife for our anniversary. Maybe it was last minute, but the item said free 2-day shipping and i had 12 days before the anniversary. I purchased the earrings on their website and received a confirmation email, but no emails with any tracking number or shipping information, which they stated they would provide. I called the customer service multiple times a day (during business hours) for a few days straight and got no answer. I also wrote 2 emails asking where the product was and why I hadn't received it after a week. Not until i wrote an email calling them thieves, etc. and went to my credit card company to cancel the payment did they respond. Finally they contacted me on day 14, but I was in a meeting so they left a voicemail asking me to call them back. i called the number they left me, and again got no response, even though i left a voicemail. Eventually the earrings arrived about 3 weeks after I put the order in, and they contacted my credit card company to make sure i paid the full amount. They never returned my call to offer any discounts for their incompetence or even to apologize. They got their money so they must've been satisfied. Either it was extreme incompetence or they just don't care about their customers. I will never buy from them again and would highly recommend anyone considering making a purchase from EFFY to reconsider. They lied and because of it I was not able to give my wife the gift she wanted on our anniversary. EFFY is a disgraceful company and if they continue to operate this way, they wont be around for very long.
Absolutely horrible customer service. Sent my ring to get resized and repaired and it took over two months. When I finally got someone on the line two months later I was told the holidays between September and November made the process longer than usual and it would be shipped that week. Two weeks later I finally got notice of shipment. No one responded to the voicemails or e-mails. An update here and there would have been nice. I realize that things take time but they should address their customers and their concerns. Absolutely HORRIBLE experience. Have not even received any sort of apology, just automated e-mails.
effyjewelry.com