Dunk & Bright Furniture Review

We had a very pleasant experience ordering and receiving our new living room set from Dunk & Brought Furniture. They were pleasant, knowledgeable and efficient in every way from the first few minutes of us walking into the showroom to the minute the delivery truck pulled away. The price was comparable to what we saw at other showrooms and online. We felt it was important to actually see and try this furniture in person given that we would spend so much time on it. I should note that I am aware of some of D&B's community engagement and support initiatives and we really wanted to give them our business. They are a top notch local business that we will certainly go back to the next time we need new furniture.

Thank you DunkAndBright for the HORRIBLE customer service after paying more than $1000 for the bed AND a fee for delivery and set up! You got yourselves a one and DONE customer! We will be sure to pass on to all we know how great you are through the SALE, but how HORRIBLE you are if (or when) something goes wrong on delivery. Caution to anyone considering this company, Hope nothing goes wrong!!!!

Gentlemen who delivered and set up bed were courteous and efficient. Unfortunately, they did not have the slats that support the mattress. They stated that they would be delivered later today. We hope that this will happen ASAP as we need to make the bed for sleeping tonight,

We were a repeat customer, and have spent quite a bit of money over the years. They have nice furniture and were reasonably priced. After the last transaction and a series of issues, I will never spend another dime there. I did get a call from the owner, but he did not seem to appreciate the value of retaning my family as customers.

*There were problems with the service before my delivery date too but this was the worst part*

Delivery day: I was so excited to finally receive my couch that I waited 5 months for. I greeted two guys at my front door. I told them to take my couch around the back and up over my back deck to bring the couch in. It was the biggest entry way to go through. One guy was so upset he was complaining about his back and how far he had to carry it and it was the first stop of the day and he wasn t going to bring it in that way. They proceeded to try to push the couch through my front door and tried to get it up my stairs. They were trying so hard they cracked my whole wall! They couldn t even bring it through the front like I said they had to take it around back. They told me they scratched my wall and I said that s fine I m painting I can just paint over it. I talked to there manager over the phone he said he would personally come out and fix it if it was more then a scratch. It is!!!!! My wall is cracked! I was not happy I wish I had a name. The guy that brought the couch in was hitting on me. I m a single girl who lives alone that just had two random guys come to her house. He proceeded to hit on me asking me if I was single if I lived alone. Which I do so uncomfortable in my own home getting a service I paid for!!!! This was the person taking off my back door so uncomfortable! Wish I got his name too. Sooo unprofessional and disrespectful. I ve tried called back almost every other day and nothing my wall is still cracked worst service ever. I will never ever ever again buy from here.I

My landlord ordered a couch for my rental that he takes care of and the whole time I didn t believe him when he said he got the couch discussed prior to the lease . Today I googled to get the number to dunk and bright to get an update on the couch my landlord said would be here late February early March. Turns out from the comment below, my landlord isn t lying and he s not the only customer affected. How often does this happen here?

We worked with Leo to purchase an amazing dining room table. It arrived today, right on schedule and the delivery crew was prompt, professional, and friendly. We've been using Dunk and Bright's store to furnish our new home and it has been such a great decision. Two bedroom sets, a sleeper sofa, bar stools for our kitchen island, and our dining room furniture! Production and delivery has been understandably slowed by COVID, but the shopping and delivery experience that are directly under the company's control have been lovely!

If you go to the one in Syracuse ask for Johnnie Knight. SHE WAS ABSOLUTELY AMAZING. I told her the color the style and how firm I wanted my couch to be and she showed me so many options. She is very knowledgeable and has a great personality. I did find what I was looking for with her help and made the purchase that day.

I worked with Alana @ Dunk & Bright earlier this year to purchase a new leather chair. She was amazing to work with and very knowledgeable about choices of fabric/leather options. The chair is great and Alana made the whole process smooth! Free delivery within a few days was a plus as well. Thanks for all the help & hope to do business again in the future.

Furniture arrived and was just as expected. Not Cheap, yet not that expensive. A good quality line of bedroom furniture. Love the gray color.
Furniture was delivered in excellent shape, no damage what so ever!
Delivery guys did a great job! Thank You!