I recently had an experience with this company that left much to be desired. The ordering process felt cumbersome, and it took longer than expected to receive my shipment. 📦 The quality of the product was also not what I anticipated, with some defects that were concerning. Customer service seemed overwhelmed and was not particularly helpful in addressing my concerns. Overall, I expected a smoother experience. 🙁

Duke’s Wire Mesh Supply Services Ltd
Questions about Duke’s Wire Mesh Supply Services Ltd
What is Duke’s Wire Mesh Supply Services Ltd?
Duke’s Wire Mesh Supply Services Ltd. is a metal manufacturer and factory outlet based in Vancouver, British Columbia, Canada. The company states it is one of the most competitive metal manufacturers in North America and delivers products to over 160 countries and regions. They offer a wide range of wire mesh products including expanded metal, welded mesh, and safety fencing.
Where is the business located and what are the operating hours?
The business operates as a factory outlet in Vancouver with a physical address at 1295 W 75th Ave, Vancouver, BC, Canada V6P 3G4. Their warehouse hours run from 07:00 am to 03:30 pm, while office hours are from 08:00 am to 04:30 pm, excluding public holidays.
How does the ordering and delivery process work?
Customers can place orders for items that are currently in stock, which are then delivered to their shipping address within Canada and the US. The estimated delivery time is displayed during checkout based on courier options selected, though it may change due to weather or holidays.
What specific products and price ranges are available?
The company offers a variety of products including Galvanized Welded Mesh Roll, Deer Fence, and Stainless Steel Woven Mesh Sheets. Prices for these items range significantly, for example, Galvanized Welded Mesh Roll is priced between $58.50 and $273.90.
How can a customer contact the business for a quote?
To get started, customers can call the business toll-free at +1 (877) 788-5126 or use the main phone number +1(604)267-0255 to request a quotation. Alternatively, inquiries can be sent via email to [email protected].
What are the terms regarding shipping costs and delivery instructions?
The company's delivery policy states that shipping costs are automatically calculated at checkout based on the product weight, delivery method, and distance. Customers must provide any specific delivery instructions in the order notes box during the checkout process.
What are the stock and delivery location restrictions?
According to the website, customers can only order products that are in stock, and these in-stock items are eligible for delivery to their specified shipping address. The delivery coverage is explicitly limited to Canada and the US for standard shipping.
What do recent customer reviews indicate about the experience?
Some reviewers on Trustburn mention that the ordering process felt cumbersome and that the quality of products did not meet their expectations, with some items showing defects. They also noted that customer service seemed overwhelmed and was not particularly helpful in addressing their concerns.
What is the current rating and how many reviews exist?
The Trustburn rating for the business is 1 out of 5 stars, based on a single review posted on July 27, 2024. This single data point represents the current rating split on the platform.
What contact methods are provided for customer support?
The company provides a toll-free number, +1 (877) 788-5126, in addition to their local Vancouver number for customer inquiries. They also maintain a Facebook profile for social media engagement.
What recent content has been published on the company's website?
The website includes a news center with articles discussing topics such as window screens, fencing safety, and wire mesh specifications. These articles were last updated on October 23, 2024, by an admin user.
How can customers access the wholesale catalogue?
The business offers a wholesale catalogue that can be accessed via the link www.DukesMetal.com for those interested in bulk purchasing or business collaboration.
How can customers ensure their delivery instructions are followed?
Customers can leave delivery instructions in the order notes box during checkout to ensure their shipment is handled according to their specific needs. The estimated delivery time is also visible on the invoice once the order is placed.
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About Duke’s Wire Mesh Supply Services Ltd
Duke’s Wire Mesh Supply Services Ltd. is one of the most competitive metal manufacturers in North America. Our products are delivered to more than 160 countries and regions. We are looking forwards to offering you high-quality services and goods for unbeatable prices. Call us for a quotation.
- Website
- dukeswiremesh.com
- Phone
- (604)2670255
- [email protected]
- Categories
- Retail