DubaiMachines.com (Athar eCommerce Solutions & Business Machines FZE) Reviews

Sasha Hayat was very helpful and she understood what product i wanted in no time.

Contacted for security camera.Good service by Sonia from the customer service team.

I felt more comfortable in forwarding my message to your company through your live chat support and Ms.Sonia responded very prompt in forwarding my query to the marketing team. Mille Grazie Ms.Sonia and I wish you good luck.

Got a very quick responses from Mariam. All the questions and needs is attended. Very attentive and lots of patience. You did a commendable job. Extremely happy with the response.

I just had written on the what s app number of Dubai machines enquiring about projector and bang came the prompt response which was professional to my satisfaction . Will recommend Dubai Machines outlet for soliciting audio video products.

Perfect response... absolutely a pleasure to interact with a proactive employee.. Gud Luck

Perfect with customer care and proper information on the site.

Sonia is an amazing person. DM is luck to have this employee. I received wonderful customer care when I visited DM's website. And I would also add this to DM that you are a great organization that understands why you are in business. Thank you Sonia and DM - Festus Mbewe, Zambia

Pooja's interaction with the client is exceptionally outstanding I will most likely refer her company to friends.

MARIAM was so professional and help full during the chat in searching for a projector.

the CS SONIA was helpful, and responded quickly, helped for our query.

Excellent service and information
Pooja..Thanks

Sonia was very helpful and she understood our requirement quickly.

Thank you Ms. Sahrish Khan, for your prompt response to our inquiry. Shredder is very good. Thank you for delivering our order on time. I am very happy with your great assistance.

Sasha is very helpful and quick to respond to queries

Dear Pooja,

Thank you for your quick response looking forward to work with you soon,

The service I received from Hamad, was excellent, quick , courteous and professional. He is an asset to the organization and he should be motivated

Quick response from the Sasha Hayat CS team for my query ...will give five stars once they come up with the right price

Sasha Hayat was very helpful and suggest for me different solutions for what I asked, also she was fast and advise me for exactly what I was looking for ,, keep it going up .. thanks

Very knowledgeable, to the point, least time taken to return the answer

loved their online customer service ! was very helpful and kind

I said, "They are quite fast to respond 5 stars out of 5! *****" because I believe that they are having good service but... I disappointed. Don't want to give detail but as per chat representative directions, we are giving always 5 stars before seeing their service...what a shame

The customer service agent, Sonia, was really helpful; most importantly she's a real person and not a chat bot.

Got a very quick responses from Mariam. However, there's no sales agent who called me to follow up my inquiry as promised.

One of the worst service ever. They confirm an item and give price. then next day they say goods not available . This has happend twice in 1 month.

I bought a fellowes shredder 79ci. they delivered on time. Professional company

First time I came across Dubai Machines. And a certain Hammad dealt with me with my concerns. So thankful for his kind assistance.

good and fast service.
thanks Sasha.

thank you Mr. Hammad for your guidance. keep it up and have a nice day.

Sonia was extremely helpful with my enquiry thank you

Awesome experience, very fast response. Thanks Sonia.

Customer Service was good. appreciate Pooja for providing right information

Spoke to customer service advisor Adeel. Was very helpful.

Hello, I appreciated to much the way she give us the explanation ... Thank Mariam... cntinu like that!!!

Wish you a better future to you Ms. Pooja, Keep up the good work !!!

Dear hammad thanks alot for your best support. Keep it up

Honestly, would not go back after the 2 month, nerve-racking experience I've had.

I placed an order for a DJ mixer on June 2. Sales agent says delivery ETA was June 15-17. On June 28, agent informs me that he's received the unit and needs a day to "quarantine" - item will be shipped the following day and tracking number will be sent. 2 weeks later, still no item and no tracking number. July 15, agent says he's received the wrong item (this is the level of professionalism) and offers a refund, suggests it'll take 7-10 days. July 28 still no refund. Agent says he checking with the accounts team and will revert. Another week goes by and agent is still checking (must be using snail mail with his team). Agent gets back to me and says it'll happen in a few days (mind you, that's their template excuse and only after me having to follow up). Another week goes by and on August 16, I receive my refund, finally.

To my surprise, AED 43 was deducted due to 'bank charges'. Im not aware that banks charge the 'refund receiver' but hey, it's all part of their sales tactics. Also, need to add, payments are collected by a third party vendor (hence their charge, and not the bank). I wasn't going to bother to ask for the AED 43 as that would've taken another 3 months and new set of excuses. Bear in mind, the above information was just to summarize my overall experience. There was a lot more communication in between to reach absolutely nowhere.

The least I would expect this company to do, was bear the 'bank charges' due to their agent's incompetence and 2 month delay. You know, some companies do that, just to retain a customer. But no, honestly, what was I thinking?

Online chat agent Sonia through WhatsApp did a really good job in answering my queries. Looking forward for the purchase.

Mariam is very good and helpful in coordination with customers

I would like to thank you for your kind help, I was struggling to find what im looking for.... specially the effective support from Sasha, Mariam & Sonia for all I give 5 STARS.

great customer service staff , thank you Sasha Hayat! , you're a great help.

I would like to thank you for the noticeable support

Got a very quick responses from Pooja. All the questions and needs is attended. Very attentive and lots of patience. You did a commendable job.

Good platform where you will get all your official / operational requirements, easy access and quick response is the specialty..

I really appreciate prompt and clear replies on my inquiry and really appreciate her assistance and support
Jack Tadros
jack@ftsuae,com

Good Quick Service, very responsive and address your questions with quik and professional way.

They have wide range of Computer Products, IT, Projector tec. Quick response always in live chat with expert knowledge in products.

excellent customer service from Pooja. i will call again.

32/5000
Your service is very good