Du-comm Review

About Du-comm

Du-comm: The Leading Public Safety Communications Center in DuPage County

DuPage Public Safety Communications, or Du-comm for short, is a consolidated public safety communications center that serves 39 police and fire agencies in DuPage County. With its state-of-the-art technology and highly trained staff, Du-comm has become the leading provider of emergency communication services in the region.

At Du-comm, we understand that every second counts when it comes to emergency situations. That's why we have invested heavily in our infrastructure to ensure that our systems are always up and running. Our facility is equipped with redundant power supplies, backup generators, and multiple communication channels to ensure uninterrupted service even during power outages or natural disasters.

Our team of dispatchers undergoes rigorous training to handle any type of emergency situation. They are trained to remain calm under pressure and provide clear instructions to callers while simultaneously dispatching first responders to the scene. Our dispatchers use advanced computer-aided dispatch (CAD) software that allows them to quickly identify the location of the caller and send help as soon as possible.

In addition to emergency services, Du-comm also provides non-emergency services such as animal control requests, traffic signal malfunctions, and general information inquiries. We believe that providing these additional services helps us build stronger relationships with our community members.

At Du-comm, we take pride in being at the forefront of technological advancements in public safety communications. We were one of the first centers in Illinois to implement Next Generation 911 (NG911), which allows callers to send text messages or videos during an emergency situation. This technology has proven invaluable for individuals who may not be able to speak due to a medical condition or other circumstances.

We also offer a variety of other cutting-edge technologies such as automatic vehicle location (AVL) systems which allow us track first responder vehicles on their way from station-to-scene; mobile data terminals (MDTs) which allow officers access critical information while on patrol; and radio interoperability which enables different agencies communicate seamlessly during joint operations.

In conclusion, if you're looking for reliable public safety communications center with state-of-the-art technology and highly trained staff then look no further than DuComm! We are committed providing exceptional service every day so you can rest assured knowing your community is safe hands!