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Should I back up my database myself before you start the malware removal process?

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About Dr Web

Dr Web is an Australian WordPress recovery and security service from the team behind Vibes Design, building and looking after business websites since 2006. We diagnose and fix hacked websites, remove malware and spam redirects, repair broken or offline WordPress sites and restore Google-flagged websites. Our security-focused care plans include managed updates, verified backups, firewall and monitoring, with a hack-cleanup guarantee on Business and Commerce plans. Every recovery starts with a clear assessment and a fixed quote, and findings are reported in plain English. Based in Port Melbourne and supporting businesses Australia-wide.

Address
Level 2, 283 Normanby Road, Port Melbourne, Victoria, 3207
Business hours
Mon-Fri: 9:00am - 5:00pm, Sat-Sun: Closed