About Drishti-soft solutions - india
Drishti-soft solutions - India is a leading provider of contact center software and helpdesk software. The company's flagship product, Ameyo Call Center Software, offers omnichannel contact center capabilities that enable businesses to engage with their customers across multiple channels such as voice, email, chat, social media and SMS.
With over 15 years of experience in the industry, Drishti-soft solutions has established itself as a trusted partner for businesses looking to enhance their customer engagement strategies. The company's focus on innovation and customer-centricity has helped it build a loyal customer base across various industries including banking and finance, healthcare, retail and e-commerce.
One of the key features of Ameyo Call Center Software is its ability to provide a unified view of all customer interactions across different channels. This enables agents to have contextually relevant conversations with customers and deliver personalized experiences that drive loyalty and advocacy.
The software also comes equipped with advanced analytics capabilities that enable businesses to gain insights into their customer interactions. This helps them identify trends, patterns and areas for improvement in their processes which can lead to better business outcomes.
In addition to its core contact center capabilities, Ameyo Call Center Software also offers several add-on modules such as IVR (Interactive Voice Response), ACD (Automatic Call Distribution), CTI (Computer Telephony Integration) and CRM (Customer Relationship Management). These modules can be customized based on the specific needs of each business.
Drishti-soft solutions' commitment towards delivering exceptional customer experiences is reflected in its support services. The company provides round-the-clock technical support through phone or email which ensures that any issues are resolved quickly without impacting business operations.
Overall, Drishti-soft solutions - India is an ideal partner for businesses looking to transform their customer engagement strategies. With its advanced features and robust support services backed by years of experience in the industry, Ameyo Call Center Software can help businesses deliver exceptional customer experiences that drive loyalty and growth.