Loved this hospital!! Our 4 month old got out somehow and I found him on the porch with a broken leg. It was next to impossible to find someone to tend to him. Dove welcomed us in and our little guy is running around and happy again. They are not cheap but you get the best!!! Everyone was so kind and helpful. I am so grateful to them. they gave our kitty back a good life.
I understand they are busy, but as of right now my dog has been there since before 9am this morning, the vet was done with her around 6:30pm, and I was told to wait for a call from discharge next. I was told they are busy as well and it might take a while. It's now four hours later and they aren't ready to let her leave any time soon (I was told to go home to wait after checking in twice). It feels like my dog is being held hostage with no explanation other than everybody is busy, and I highly doubt that no animal who came in after her hasn't been able to leave. I don't understand how it is taking so long, I already received the discharge papers via email hours ago.
This is extremely stressful for both my dog and me, and there is no reason for her to still be there. I already paid earlier so I really do not understand how it takes over four hours to give somebody their pet back after she's done being seen. She's probably starving after not eating last night or this morning and is now able to eat again. This is ridiculous. Hire more people if it's so insane you can't let your patients leave. I'm giving three stars and not less because her vet was really good.
UPDATE: I finally got her at midnight, almost six hours after they were done seeing her and she was ready for discharge, four hours after I received discharge papers by email, for a total of FIFTEEN HOURS at Dove Lewis for a 24hr stomach bug. The discharge call itself (the thing holding back me getting my dog) took about five minutes. Hours and hours of extra pointless waiting for my dog, alone in a scary place, for a five minute phone call.
I'm glad the vet was as fantastic as she was because it was really the only saving grace from this experience.
The wait times are extremely long right now for anything less than an emergency where your pet needs immediate attention and life support. My dog was vomiting and lethargic and we waited 8 hours to get checked in. However the team was great! The staff was friendly to me and my pet. They took X Rays of my dog and it turned out to be nothing serious. They went over the prices with me and had me pay in advance. I didn t ask about payment plans so I don t know if they offer them. My veterinarian was kind and professional. The only other thing is that when they take your pet in the back you ll want to call every few hours and ask for an update. Otherwise they are so busy you won t get one.
When my dog came out she was back to her happy self and even jumped up on the technician and tried to lick them. That speaks for itself in my opinion. They went over her medications with me and gave me a bag with everything I needed for her care and said I could come in again if anything changed. Happy dog and happy dog owner.
Just bring a book for the waiting room.
They helped save our beloved dog after major tumor removal on her liver at the Veterinary Cancer Surgery Center. She literally almost died during surgery and after. She needed to be taken to DoveLewis for an emergency lifesaving whole blood transfusion. They kept her for two nights and because she was so near death, I owe them a million thanks for the 24 hour outstanding care she received. Whenever any of our pets have to go to DoveLewis for tests or emergency services, I never have to worry when they are in their care.
Thank you DoveLewis from the bottom of my heart for saving our dear Mittens. She thanks you as well! Hugs to everyone!
Monday night our 12 week old Chocolate Lab Loki started vomiting every 10 minutes non stop. We thought maybe he swallowed a small part of a stick or something.We called Dove Lewis and was told to bring him in immediately. Upon arriving Aide was so warm and caring. She put us in a private room because he hasn t went through all of his shots. He was seen right away by a vet technician to make sure that he could at least breathe. Unfortunately we did have to wait another 8 hours before we were seen again. Although it was frustrating we could see and here that this was one of there busiest nights of the year. That said everyone was nice and professional in the face of major stress. Dr. Earl was awesome. Very informative and direct. She and Birdie stayed in communication throughout the day and kept me from losing my mind. In the end Dr. Earl and her team removed a 11 inch stick from our 12 week old puppy. How he managed such a large stick is a mystery. The fact that they got it out without damaging our dog was amazing. My puppy would not be here if not for Dove Lewis and Dr. Earl. Thank you so much for getting Loki back to us safe. We would recommend Dove Lewis to anyone.
We have always had good experiences with our pets using Dove Lewis. They are very busy and it does take some time to get your pet checked out, but once they are in the back being cared for and treated, they received excellent treatment and I got the updates handled with professionalism and compassion. They are not cheap, but it's an emergency hospital and I am very thankful they exist for my pets.
Our diabetic cat, Rumble, was very sick upon being admitted to Dove Lewis. The veterinarian we had the initial consultation was very caring and professional. We were explained clearly the course of treatments needed for Rumble. Although we were concerned about the health status of Rumble, we felt he has the best chance of recovering by staying at the hospital. Over the course of the next several days, we had continuous communications with the medical staffs and apprised of Rumble s status, which showed progress. After four days of stay, Rumble is finally well enough to be discharged. Rumble is doing well since and we are doing follow up with his vet upon advice from the hospital. In summary, we are very pleased with our experience at Dove Lewis.
We had our first cardiologist appointment for our little cat at Dove Lewis and they exceeded our expectations. I was nervous about the noise because it is an emergency clinic, but the cardiology department is on a separate floor. Their waiting area was very quiet and calm. The front staff were awesome, they all seemed to be in a good mood. The assistant was attentive and made me feel at ease when she took our girl for her exam. Dr.Reynolds is amazing. She is knowledgeable, personable, and I felt like she really understood my concerns.
Our 1 1/2 yr old dog decided to chew and eat her toy, she had intestine blockage and Dove Lewis was on top of our dogs medical emergency! Always professional and up front with everything! We are very grateful they were able to take us in when lots of emergency vets are over their capacity these days
Pets become part of a family very quickly! They become our best and truest friends! For this very reason, finding the right hospital when you need one is a huge blessing! Last week we needed one quickly and found DoveLewis!
Farrah went quickly from happy, excited about meal times to a quiet, not able to keep food down pup. It turned out to be very serious with surgery needed that day! The Docs and Staff at DoveLewis were amazing in every way. Our doctors kept us informed by email and phone every day. They did not sugar coat anything but stayed positive and assured us Farrah was getting the best care! This type of dedicated care helped us sleep at night and deal with the quietness in the house. Her surgery was successful and she is getting better every day THANKS TO DoveLewis!
dovelewis.org
