Divine Consign Furniture Review

I am now leaving a review under my husband's name because my previous review (under Jacqueline Brosius) received a reply with completely incorrect information and I am unable to get a hold of Kellie at the number I was advised to call. Clearly there are even more ongoing issues of communication. I DID send in photos of the entire headboard, metal frame and bedskirt. In fact, I was specifically asked what the frame looked like and I responded to the email stating that it was a metal frame and sent a photograph as well. I was told this was approved and I signed the agreement. I also called Iris once this was complete and she told me I could bring the items over any day of the week including weekends any time during normal store hours, which is apparently not true. I did not just show up unannounced with items that had not been pre-approved through photographs. The response that was left on my review has made me even more disgusted with this store.

Seductive pieces, but overpriced, dismissive salesforce, curiously timed sold items, and unanswered phone calls. On more than one occasion I've seen items marked SOLD...ONE DAY BEFORE A MAJOR PRICE DROP. Possibly an anxious buyer will purchase regardless of next day major price reductions. However, if it's a pattern it's a problem. Worse, too often it appears that reduced tags are removed and replaced with new tags with a higher price, starting the price discount cycle all over again. This is my opinion after many visits to the store. As in another review, the claim of seller error in original pricing is unfair to the customer. Know the item. Price accordingly. Regarding online purchase of single items from a multiple group item listing, beware. Confirmation to pick up came days or weeks later. (The store sends at its timing discretion an email to pick up an item; based on my experience the reason is now clear.) The items were worn and torn nothing like the pictures. I am convinced the better pieces from the group were retained for easier sale and the bad pieces were held for me. I could not believe the items I picked up were ever "approved" for sale. Moreover, I believe after two days notice or something similar to pick up, ITEMS CANNOT BE REFUNDED. In my opinion if you're not an on your toes savvy buyer, versus a casual buyer emotionally tilted to buying "this beautiful"(overpriced piece), you might want to consider shopping elsewhere as I have.

If I could give this place a ZERO I would. This place has to be the biggest SCAM consignment store I have ever seen in my life. I read other bad reviews so I was a little skeptical about taking my brand new furniture still in the box there but I decided to give them a try and it was the BIGGEST MISTAKE I could have made.

I had a brand new table that cost $1,099 and 4 chairs that cost $249 each and everything was still in the box, never opened. I ordered the set and had it sitting in my garage passed the return date and it was too big for my dining area so I decided to take it to a consignment store. Everything cost me over $2,200. I sent Devine consignment pictures and communicated through email. They pre approved my items and told me to bring the items to the store or they will pick them up for $115. I rented a Uhaul thinking I would save money and I still spent $110 to get the table set there. When I got there, customer service was HORRIBLE. Employees scattered ALL over the place. They don t greet you or anything. You have to look for them. Long story short, they accepted my table set. I asked a couple employees how much my table set would be listed for. Nobody could tell me anything but said, someone would call you! No one never called me, they wouldn t answer the phone so I sent a email to the owner asking, how much would my table and chairs be listed for?. NO RESPONSE. Within about 3 or 4 days, they sold my table without the chairs and sent $369 to my consignment account. UNBELIEVABLE!!! I sent the owner a long message stating that I was HIGHLY UPSET, she then decided to call but mind you, she never called me or responded to my email to talk about the price that would be listed or if the the chairs and table should be sold separately or anything at all. During the call, she apologized for the misunderstanding, not communicating and not replying to my email and offered me 10% off a purchase in the store. Just more HORRIBLE!!! This money hungry, blood thirsty lady will try to drain you dry, take your items and don t want to give you anything if she could. As you can see, she was still concerned about taking money from me in some kind of way by trying to get me to use the money she paid me for my table to buy something at her store and offer 10% off. What is that?. taxes...A BIG JOKE! She NEVER communicated with me regarding the price after I sent her a email and asked employees in the store but she sold my table and gave me peanuts. She then listed my chairs for $230 trying to make up something for pricing my table, sold it and low balled me and not communicating before doing so but the money hungry lady found a way to pay me $80 for each chair. All I can say is, BE AWARE! THEY WILL FIND A WAY TO SCAM YOU AND I FEEL LIKE THEY ARE PROFESSIONAL PROS AT SCAMMING PEOPLE. IM SURE THE GOOD REVIEWS HAS TO BE 85% FROM THE OWNER. I CANNOT SEE IT ANY OTHER WAY! I FEEL LIKE I NEED AN ATTORNEY FOR THIS SITUATION. THIS WAS TOTALLY WRONG!

PUT YOUR ITEMS ON OFFER UP BEFORE GOING HERE. I HAD MUCH BETTER OFFERS FROM PEOPLE ON OFFER UP AND MARKET PLACE BUT I DIDNT WANT ANYONE COMING TO MY HOME BUT NOW I KNOW, I SHOULD HAVE TOOK THE FURNITURE TO THE PEOPLE THAT WANTED TO BUY IT BEFORE I LET THIS PLACE SCAM ME! THIS MESSAGE NEEDS TO GO TO YELP AND ANYWHERE ELSE AS WELL. PEOPLE NEED TO KNOW HOW BAD THIS PLACE IS. JUST SAD

This place is amazing. Plus Jane was the best!
My sisters and I redid our folks front room while they were out of town. This place was a one shot deal. We even had help in picking out wall color from Jane's awesome paint samples. Thank you again guys our folks were blown away.

I have brought many pieces from this store. Love the quality!

GREAT STORE TO PURCHASE ITEMS FROM BUT DO NOT PLACE YOUR ITEMS ON CONSIGNMENT ... THEY RIP YOU OFF!

If you are looking to redecorate or just in a new place looking for a couple of interesting and wonderful pieces please do not sleep on Divine consign. This place has a most interesting system items only remain in the store for 6 weeks and prices are reduced every two weeks. You can gamble if you wish and wait for your favorite item to hit the lowest price. You could come out with the lovely piece for an exquisite price or you could be angry with yourself and tremendously disappointed. This is a place for one of us kind upscale items that you will not see in the homes of your friends and family.
Go ahead be the focus of local gossip!

Do not bring items for consignment here. There is no communication and they will pre-approve items that they flat out don t take and tell you to bring them in. They pre-approved a bed frame and we spent the money and time to rent a truck to bring it out and when we got there they said they don t take these types of bed frames, even though I sent them a photo of the frame. Very frustrating experience.

Bought a beautiful sofa here. They were extremely helpful and responsive to questions regarding the purchase. Fantastic collection of furniture and worth the time on their website to find that special thing and their prices are great too. So glad we found this place. A real gem for high quality well priced furniture in the city.

They have a nice selection of furniture and you can give them yours they ll sell it for you and split the profits.