Dirección General de Aduanas Review

Terrible service, you are on the phone and when they answer, while you talk without permission they put you on hold and most importantly, a package that exceeded 200 dollars is unbearable the waiting time and very apart from the exaggerated taxes, bad administration.

Package sent on the 2nd of this month, they go for 20 days and it is on record. Honestly from the worst services and institutions.

Update, couple of thieves and without shame, they retained the package and now it turns out that you have to pay more than 200 dollars to release it. One piece of advice, avoid sending things of value, THESE THIEVES will do their best to tax them. FEDEX, you are another irresponsible brand that I prefer never to use their services again.

And I do not put 0 because they do not allow me

Of the worst and most corrupt departments in the country!

I sent a box with my television inside that pays 200 euro and you are also derailed in the box I sent a play station 3 with all its game and controls and that they took away everything disappeared and they also took a shoe of 150 euro they took that away also very bad is not so people are going to make your people happy

Burglars! I sent a box from China, inside it, there were 2 clothes of mine, 4 dresses of mine and my photo album with the photos of me, only worth 150 USD. However, they wanted me to pay USD 200 of the tax. I've been there 4 times, they didn't leave me the box. I knew they liked my clothes.

They have a week with my package being held and they do not give an answer, with so many bad comments I even fear that they will steal my package or break something, they are irresponsible, it seems that it bothers them not to be able to tax certain things, I already sent them the letter from the bank confirming the amount you pay and they do not respond.

I've called 15 times and no one picks up the phone.

The worst service in life I really have a package withheld for the Rua registry and the truth has already passed more than a week and they have not released the package I do not know what to expect and more when you pay your money yourself.

Thieves, they suck me, they stole my package of clothes twice.

ONE SENDS THINGS FOR THE FAMILY A TANK OR A BOX .. I KNOW THAT THEY HAVE TO VERIFY EVERYTHING BUT ... STEAL AND REMOVE THE OTHER THINGS .. THEY ARE NOT THEIR ECONOMIC POSITION ... BUT YOU WOULD LIKE TO DO IT TO YOU .. FOR THE LESS THERE IS THE LIFE LAW ...

They need to change the system because they keep stealing and doing nothing. This Dominican is a bit!

I sent a barrel full of mostly used clothes and when I arrived in Santo Domingo, who by chance had also come on vacation, I opened the barrel and to my surprise it was only 3/4 full. Approximately one foot was missing from the content. I thought it was because the merchandise had settled and dropped, between the wiggle of the barrel and the time it took to arrive, which was about 2 weeks and something. But when I started to take inventory of what those THIEVES had sent, they stole lots of jeans pants among other things. At the customs of the Dominican Republic CANNOT BE TRUSTED. The same has happened to me with the food I have sent! It shames and cries in the presence of God that we send food to our poor relatives, that with so much effort we make that sacrifice and that the CUSTOM THIEVES steal from you. We pay taxes here abroad so that they so CAREFULLY take the bread out of our people's mouth. Rascals all! Starting with the customs chief in co-operation with the government, who is the one who makes them steal, and ending with his henchmen, filthy rats!

very bad service, send a television which cost 200 dollars and taxes want to charge 26 thousand pesos Dominican this is equivalent to about 600 dollars bone are charging three times what the TV costs the truth I can not understand that.

I have no words to describe such a majestic company of malefactors and at the same time a den of thieves and I even think that word is too small, they are shameless, you buy online, you pay for shipping and when it comes here it never appears and when it appears destroyed or With signs of damage they charge you more than the item costs in taxes, I still wonder why they said that Trujillo was bad if in these times we are worse ...

These people have the Worst Customer Service look what they gave me
"Note: Take into account that declarations made after ten days have elapsed from the date of arrival in the country, incur a fine for late declaration."

I TIRED of calling Fedex to solve that and they tell me that the problem is there in Santo Domingo .. I wrote by email to Duanas and he tells me that the fault is Fedex klok they want to do With the package they want to STEAL it or what!??

They keep stealing the packages in customs and opening them and taking out merchandise, what horror are the authorities of my country, and then they want to be the most puritanical people in the universe ... How horrible that professionals have to use their title to steal steal steal clothing and merchandise .

Massachusetts auto import srl ... supporting customs for 20 years

I'm not giving it 0 star because I can't. Taxing taxes and killing people. Hiding with the facade that they try to avoid shipping fraud when they are the first thieves out there. The worst of the worst that this country has, then the little friend comes and passes him the merchandise and the rest of them fuck themselves ... illiterate thieves

I really don't think they are all thieves .. Some will remain responsible

4 months with my package being held and they tell me that the problem is from fedex and fedex tells me that the problem is customs. They do not want to release the package because it must have already been stolen. As a Dominican it makes me so helpless that I can't do anything about this abuse. I want my package !!! If someone can help me. Any advice or help is welcome.

Nonsense of company, lousy customer service, with a retained package and not even a call to let me know the status of my package as it was for free that they transported the package to me. 0 in service.

Honestly, one of the worst public institutions in the Dominican Republic where disorder and disorganization predominate.
Congratulations!

Do not send anything to the Dominican Republic, they will do everything possible to delay the package, something exasperating, I sent a medical team to a relative, via FedEx Express, since it is the fastest way, and that it was a medical team much needed by My family member, I finally sent a July 24, the package arrived on the 26th, after arriving in less than 2 days
He was seized by customs, I saying good, let him have time to verify there is nothing wrong,
3 days go by, I'm desperate and I try to call
Nobody knew about the package, it was practically lost, after a month, calls and emails, the package appeared, they asked me for the shipping paper,
As a declaration, I send them to them, and they tell me that I have to pay an absurd sum, almost double the value of the item, so I can leave that and they steal it,
In order not to give them that luxury, I paid almost double the cost of the article because at the end of the day it was necessary, in total after 2 and a half months and pay 3 times for the article, make 4 trips to the customs offices, it was finally released the article.
Do not send anything to the Dominican Republic, I am Dominican and I feel sorry and ashamed but it is the reality they are thieves and robbers
charging double its value,

You have 4 months with my package. Pay my taxes and as they want they do not deliver the package. They are a responsible person. This country is ashamed with thieves and what is there.

a cave of thieves and swindlers stealing things and nobody has a responsibility to give you the face

None but I take the ones I read and I hope I never have those bad experiences.

I have a package held in customs courier express rua registration and you have a week to

A highly organized institution, friendly staff, well trained and willing to help, very good customer service

Facilitate foreign trade making a more competitive country. Very Good

Horrible service for almost a month with a package being held and they don't want to give it to me, it seems like they want to steal it

Worst service provided by any institution ... A COMPLETE DISASTER!

Very bad service, any package that goes through customs, package that is not known with certainty if it reaches its proper owner VERY BAD SERVICE AND SECURITY.

And I do not give zero stars because they do not allow me
Burglars

Of the most corrupt intuitions of the State, always charging small users the individual with their absurd policies. Packages are retained for any reason they understand is not personal use even when the reason is obvious and does not exceed $ 200. As if that were not enough, they now register to control what and how much you buy online.

It is terrible, my package has been in customs for too long and they do not want to release it, I sent them the bank letter and the statement of account and my package is still in customs and it bothers me that they do not even give their faces to say what the affair. Very bad service truly disappointed.

Bad service, my package has been with them for 4 months, I paid all the taxes they ask for and they have not released it. They are bullies. They don't deserve a single star.

The ideal place !!! We facilitate foreign trade by making a country more competitive.