DEVONtechnologies

DEVONtechnologies is a US-based company founded in 2002 that develops Mac and iOS applications for document and information management and web research. Their flagship products include DEVONthink, DEVONthink To Go, and DEVONagent, which help users aggregate data, find relations, and integrate with natural workflows. The company is headquartered in Coeur d'Alene, Idaho, and operates globally through their website and support channels.

Users can purchase their software directly from the company website or through the App Store for iOS devices. For App Store purchases, the trial period functions as a free month at the start of a regular subscription. To switch between licensing models, users must cancel their current subscription and let it expire before choosing a new option.

The company offers a one-time purchase option for DEVONthink To Go that is valid for the specific app generation purchased. If a new major generation arrives, users may need to switch to a subscription or use their Mac license to register the updated app. Academic discounts are handled directly by Apple and schools via the App Store Volume Purchase Program.

Multiple reviewers consistently praise the intuitive and clean user interface, noting how easy it is to navigate the software. They also highlight the outstanding organization and search capabilities that have transformed their data handling and productivity. The responsive and helpful customer support team is another frequently mentioned strength across the feedback.

The team includes Eric Criss as president, Christian as the chief developer since the Atari ST days, and Alan who lives in Devon, UK. Other staff include Heike who tracks down lost licenses, Jim who assists during times of need, and Aaron who edits the blog. Bonne handles communications and accounting, while Neo works on the Network Utility.

The company maintains a user forum where members can chat, help one another, and learn from each other. They also encourage users to join their community on Mastodon or Bluesky to stay connected. Visitors can also read tips of the day and follow the team's activities on social media.

Support requests are handled via a ticket system accessible through a web browser or by email. The front desk responds to general questions, while developers address software bugs and specific issues. The team generally replies within two business days, though developers may take longer for complex technical problems.

The company is based in Post Falls, Idaho, with a mailing address at P.O. Box 96, Coeur d'Alene, ID 83816. They can be reached by phone at 2085776474 or through their website's contact form. They also provide a temporary password request link for users who need to recover their account access.

The company has been operating since 2002 and has built a reputation for quality over quantity in their software development. They emphasize responsibility for people and the environment as part of their business principles. Their goal is to deliver best-of-class service and support alongside their technical solutions.

The software is designed to work seamlessly with macOS and iOS, supporting features like syncing, OCR, and AI requests running in the background. It includes rebuilt Shortcuts support with a gallery of ready-made shortcuts and a map for organizing documents. Version 4.3 of DEVONthink To Go also added one-off and repeating reminders for documents and groups.

The company's FAQ addresses account merging for users with multiple licenses purchased under different email addresses. They also explain how to reset passwords and update email addresses within the customer account system. Manual account updates are required if the original purchase email is inaccessible.

The official website of DEVONtechnologies is devon-technologies.com.

On Trustburn, DEVONtechnologies has a rating of 4.4 out of 5 based on 12 reviews.