I had an amazing experience with DPC. The sales and service staff were knowledgeable, extremely helpful, and timely with their repairs. The products they sell really are top of the line, and their team really sealed the deal! I'll definitely be coming back.
Knowledgeable and friendly staff, awesome customer service, helpful during setup and troubleshooting.
This company is terrible. They refuse to repair equipment even if it is covered by their service contract. We've been a customer for over 15 years and they seem to have no interest in keeping our business. The service department is inept and generally needs to return to fix mistakes they make during routine cleaning and or repairs. Avoid these guys at all costs.
We have used them since we started our company. They helped us get a used machine and have supported us ever since. They have a great service and sales staff that is helpful without being pushy. We also get great deals on supplies and get them the next day. We use a Designjet HP so they don't carry them in the staples store.
We had nothing until we met Design Products. They helped us figure out what we needed, installed it for us and always has a knowledgeable staff that we can call when ever we need. Great pricing and great support. I would definitely recommend them to anyone that wants a vendor that will act in your best interest rather than just sell you anything to get money out of you.
I called these guys on the whim, my machine was down, it was a Thursday at 5:00. I knew they were closed, but I wanted to make sure I was first in line for Friday! I luckily caught Geza? He helped me over the phone and had a service tech out the very next day with the parts. I was able to get to my meeting that night and get my machine fully back to normal the next day. These guys are great and I would have lost a job and been set back a whole month without them. THANK YOU FOR EVERYTHING.
