Delta dental of wisconsin Reviews

I called in customer service regarding Dental benefits for one of my patients and the rep was so rude and nasty. She expects everything to be on the fax and every question i asked her was not on the fax and she kept getting mad and irritated. It really made me angry. Like you are doing your job and you getting mad at me, but i kept it very professional with her but she kept responding to me in a rude way. Is always Delta Dental of Arizona and New Jersey that the reps are so unprofessional and rude. Their managers need to monitor their calls and evaluate when they trains these people because they are so rude. Is not my fault your fax doesn't provide all the information I need. Im guessing that's why they hire customer services reps, to answer all our questions.
Sincerely, an annoyed provider office tired of getting mistreated by these unprofessional ghettto ladies.

If I could rate them 0 stars, I would. I've had my daughter covered through them for over 3 years now. Never had issues until I set up for her to get her wisdom teeth removed due to them impacting the rest of her teeth this past March. My dentist's office sent all the information to Delta Dental prior to the procedure date for authorization and we all were under the impression that it was ok'ed. My daughter had her procedure done and I paid the estimated uninsured expenses that day. In June, the Dentist's office informed me that the claim got kicked back. I called customer service and explained what was going on and that I was assured it was authorized. After the customer service representative attempted to place blame on my dentist's office, he told me to have them resubmit the claim for review. Today, I got another letter from the Dentist's office stating Delta Dental refused to pay anything and I now need to make payment arrangements to pay almost $1000 that should have been paid already by Delta Dental. I'm a 100% permanently disabled Veteran who is unable to work on a fixed income. I'm definitely looking at terminating any business I have with Delta Dental and start spreading the word throughout the Veteran Community via numerous outlets of my experience and how it feels to me that this company has taken my money to cover my daughter and has not done so, putting myself and my family in turmoil over their negligence to provide the coverage I've paid for. Choose another carrier and do your research before selecting them because you might end up like me with a bill out of nowhere you can't pay and damage to your credit because you put faith in an insurance carrier to cover services rendered when they were authorized.

IF I COULD GIVE THEIR CUSTOMER SERVICE A 0 I WOULD, THEY REFUSED TO HELP ME OVER THE PHONE AND KEPT RE-DIRECTING ME TO THE WEBSITE SAYING "THEY COULD HELP NAVIGATE".... NOBODY HAS TIME FOR THAT! I ASKED TO SPEAK TO A SUPERVISOR, THEY REFUSED ALL TOGETHER, SAYING "WE CAN HAVE ONE CALL YOU, BUT IT WON'T BE TODAY", WHAT THE HELL IS THE POINT THEN? I HAD ALREADY DONE MY END OF THE LEG WORK TO VERIFY BENEFITS FOR A PATIENT, JUST WANTED SOME QUICK SPECIFIC QUESTION THAT ANY OTHER CARRIER GIVES, AND IT LITERALLY TAKES LESS THAN 5 MINUTES. ALL IN ALL THEY WANT ME TO DICK AROUND ON THEIR SITE TO FIND ANSWERS TO QUESTION I DO NOT HAVE TIME TO FISH AROUND FOR. THIS TOOK ABOUT 30 MINS OUT OF MY DAY AND NOW I AM BEHIND!!! THANKS FOR NOTHING DELTA DENTAL OF WISCONSIN- LAZY- LAZY- LAZY!!!! WHAT HAPPENED TO GOOD CUSTOMER SERVICE!!! I AM A BUSY PERSON LOOKING OF GOOD CUSTOMER SERVICE NOT JERKS WHO REFUSE TO HELP NO MATTER HOW NICELY I ASK.

BIG THANKS TO DELTA DENTAL OF COLORADO FOR ALL THEIR HELP WITH EVERYTHING!

This insurance is BS does not work. Would not recommend to anyone and because of that tried to send me to collection's. Even though I could not use the insurance any where they said you are still covered, but I am not covered if I cant accesses it. Still had to pay garbage company.

DO NOT BUY THIS INSURANCE! I NEED EVERYONE THAT WAS BETRAYED BY THIS COMPANY TO FILE A REPORT WITH THE YOUR STAES ATTORNEY GENERALS OFFICE!!!! I was lied to by a representative of this company. I was told that I had to wait an extra year to upgrade my policy in order to get proper coverage for implants. I was promised a call back and not to worry, that the plan would be changed from the clear choice plan to the Premium plan. Neither happened. When I called back to see what was going on, I was told that I could not change my policy or cancel. That I would have to wait another year. I have already filed a report with the Colorado Attorney Generals office as this rogue business practice constitutes CRIMINAL INSURANCE FRAUD. Now I have a filling that fell out months ago because I could only chew properly on one side of my face. Now I cant chew properly at all. I have to settle for foods that are soft and do not provide enough nutrients to keep me healthy. I am afraid that with my now lowered intake of nutrients that my immunity is jeopardized and I have a huge increased chance of getting COVID 19! That's besides my dental suffering.These money grubbers do not care about our health at all. RUN FROM THESE CRIMINALS!

Did perfectly well last year when they covered all expected claims. However, this year, they decide to cancel my coverage without informing me. This caused me to have a dental appointment that wasn't insured, and I had to pay the entire balance myself. This would be fine, but now my deductible isn't met for this year, and I'll have to pay for my appointment 6 months from now as well.

I needed to talk to customer service today and she was so helpful and walked me through the process of finding a provider for my son. It was easy because she guided me through the whole thing and did not make me feel inadequate. Wonderful experience!

Compared to other Delta Dental plans, WI in particular makes it difficult to process claims and get my money reimbursed. It's ridiculous when it takes 2 months to process for a routine cleaning. Also their website is glitchy.

The automated system is terrible. It consistently routes me around to the wrong department, even when I'm dialing the number the service reps tell me I should call in the future. I also get transferred to the wrong person multiple times on the same call, and they rarely can get me to someone who can help. This happens repeatedly when I call in, not just once in a while. Although the people are usually nice, good service is based on more than just a pleasant disposition. I don't mind getting someone who can't help me, but please know where to send me and how to get me there.

When working with Dave and Jordan on the group side, I've received great service, even for what they can help with individual dental (which I'm told is handled separately from group).

Do not go with delta dental insurance........ it s a total ripoff., although they still managed to take out their premiums even during COVID when the offices were closed. I am trying to drop this insurance for a while now and they make it impossible to do that. Once you re in, you can t get out. I am going to make a few phone calls and write some letters. First of all, I was diagnosed with stage 3 lung cancer. Recently, I was diagnosed with double pneumonia. I can no longer go to my dentist because I cannot breath that well in the chair with my head back. I hope someone reads this who can actually help me. So far all I have come across are rude women who cannot do anything but complain. Anyone who reads this
.......please find a different company !