Delby PVC Panels

Delby PVC Panels is a Ludhiana, Punjab based supplier offering premium PVC wall and ceiling panels, WPC louvers, bamboo charcoal panels, and stone-coated metal roofing tiles. The company claims to be the largest distributors of these solutions, providing durable, fire-retardant, and eco-friendly products at affordable prices with fast delivery across India.

Their product range includes PVC fluted panels, Marbelo UV marble sheets, laminate flooring, soffit panels, and charcoal louvers. They also provide exterior cladding, wainscoting, and 3D tiles designed for residential, commercial, and industrial purposes.

The primary showroom and corporate office are located at 2359 Dashmesh Nagar, Janta Nagar Chowk, Gill Road, Ludhiana, Punjab 141002. They also maintain a warehouse at DALSONS INDIA – DELBY Backside Taj Resort, Village Sareeh, Jarkhad Road, Ludhiana.

The company's journey began in 2012 when childhood friends Mandeep Singh and Angad Singh identified the growing potential of PVC panels in India. Since then, they have expanded from humble beginnings to become a market-leading brand with a network of over 500 dealers across India.

According to their website, the panels are waterproof, stain-proof, termite-proof, and moisture-proof. They are also budget-friendly, low in maintenance, safe, recyclable, and easy to install compared to tiles or paint.

Delby promises to maintain a Customer Satisfaction Score (CSAT) of 90% or above and achieve a Net Promoter Score (NPS) of 75 or higher. They also aim to resolve 95% of customer issues within 48 hours and ensure a product defect rate of less than 1%.

The panels can withstand temperatures up to 140°F (60°C). While they are suitable for shower panels, the company notes they are not intended for use in saunas.

After shortlisting products, customers receive full guidance on fine-tuning choices based on budget and style. The company then delivers ready-to-install products directly to the customer's doorstep promptly and without stress.

Delby commits to launching at least 2 new innovative products or designs annually and conducting biannual design reviews. For sustainability, they aim to use at least 30% sustainable or eco-friendly materials by the end of the next fiscal year and reduce production waste by 20% year-over-year.

Customers can reach the business via the phone number +91 81980 06668 or the email address [email protected]. A separate helpline for India is listed as +919780388883.

The company targets a quarterly quality audit compliance rate of 95% and ensures all customer inquiries are responded to within 24 hours. They also strive to respond to spoken and unspoken needs to deliver experiences beyond traditional service.

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