Deer Lakes Medical Associates Review

I would not recommend this place to a single person! Im appalled the way Janet and the other 2 at the front desk represent this company. Being very rude and yelling even hanging up the phone! I talked to 3 different people and every single one was as rude as can be. They also took 3 1/2 weeks to refill my prescription and told me that they sent the refill over 5 times in 2 weeks. Continued to lie and blame it on system changes even my pharmacist said it was a joke. Then when they sent my script over, IT WAS THE WRONG ONE! How!?!???!! How is that possible !?!? What if I needed my meds in an emergency? I didn t get any message of system switches where I d have to do my own refills since the ladies that work here are lazy! Absolutely disgusted by this business. I wish I could give 0 stars

Very long wait time. The last 3 times I was there I was diagnosed wrong.

I have been going to Deer Lakes medical for about 10 years now. As a whole I have been very satisfied with the level of care I've received. I am able to speak/meet directly with an actual physician, not a PA as many facilities typically provide. Also, I am horrible at planning visits in advance so more often than not I'm calling in needing a same day appointment, and time and time again they have went out of their way to squeeze me in. I just did it again today... and they fit me in... which is why I am here posting this review.

The worst, you can never get an appointment when you need one. Then the office staff just refers you to Med-Express. I would go to either a AHN office or UPMC they always have same day appointments. Plus the staff is always rude when you call.

I have been a patient for years. I suffer with allergies and have even undergone sinus surgery. My normal routine when they get out of control is an rx of prednisone then a zpac if it turns into an infection. This is normally done by my PCP or another provider at DLMA. This weekend I suffered another attack. Before going to Urgent Care I thought I would call the physician on call to avoid urgent care office charges. I explained my situation and before even asking my birth date or attempting to identify me as a patient I get " You will have to wait until Monday". Really....isnt this what the physician on call is for?

Receptionist Janet was quite rude picking up the phone on purpose while I was talking then when I brought that to her attention she said, "well you heard the phone ring." Definitely showed lack of concern for helping me. Had a bad attitude -very smart attitude and not friendly. I usually don't write reviews, but this was very bad. One person can make a difference - this time it was a very bad one. I would have given only one start however, the practice itself isn't bad.