Watch out when you see your first statement. There is a fraudulent signature on the contract document. That is not my signature. This needs to be investigated. It is cheating!!!! I don't recommend anyone to work with their finance office. Fake people trying to rip of working family!!!
Would never recommend DARCARS to anyone. They are old fashion back door techniques salespeople. Went in to buy a car they had. They would not give me a out the door price for the car or price for trade in unless we negotiated. Told them multiple times we had our own finances. They came back with a low ball deal. Added back in the fright charge and many other fees. Gave us 2500 less for our car then other dealers and the worst thing, pulled our credit without our authorization. Finally just left and told them no thanks. Drove 2 hours north into PA and got a awesome deal with no pressure at Outten Kia. Still thinking about suing to get mark on our report removed. NEVER BUY OR DEAL WITH DARCARS COMPANY ESPECIALLY DARCARS OF FREDRICK.
I bought a used 2019 Camry for my wife and had a great experience. Everyone from my Salesman Sam to the manager Kirt and Calvin. I felt that they made me a priority and made me comfortable and I understood everything before I signed. Great dealer even better sales staff!!!
Different year same issue with the service department at Silver Spring Darcars Dodge. Dropped vehicle off at 7 a.m. as directed. Starting at 3 P.M. tried calling for an update, got the rep is busy he will call right back. Played this game until 6 P.M. and was told your rep went home and did not update the computer so we cant tell you anything until tomorrow. I went by their office at 6:15 p.m. . I was then informed my vehicle had not been looked at, they are running way behind and that vehicles never get looked at on the day they are brought in....that would have been helpful information when I dropped it off. They have lost my business forever.
Jessica, in the service department, was a pleasure. She was polite and professional. She emphasized with my predicament and was able to get me on my way in a respectable time.
Their amenities and accommodations are very nice. I appreciated their coffee machine that doesn't use wasteful single-use packaging.
Absolutely the best car buying experience of my life! Called about a car, they called right back. Went to see it immediately and it was sitting out front ready for a test drive. Great staff, super friendly and ready to do anything. They met every expectation, as high as they were because we were demanding. Definitely going back in a month to look at a second new car. It's worth the trip.
The clerks were slow, however, they were polite. They also informed me that the parts I needed were out of stock, therefore, there was a three week waiting time before it would be delivered. Low and behold , I was surprized when I received a call first thing the following morning that my order was in. Bittersweet!
Very professional customer care people. My advisor was David Misoi
Great variety of cars, great sales people and always like to give good feedback.
Was able to drop my car off last bight and it was ready for pick up right when I walked through the door. Russell was courteous.
darcars.com
