Dana Augustine Inc. Reviews

Horrible Customer Service!! I purchased a Dana Augustine (DA) engagement ring from a jewelry store and several months later attempted to locate and purchase the companion wedding band. When I called DA I spoke to a pretty curt receptionist. DA apparently does not work directly with customers only jewelry stores so the receptionist quickly referred me back to the jewelry store. Unfortunately when I contacted the jewelry store to have them engage with DA they simply sent an email and never got a reply from DA. When I made the initial purchase the DA sales rep gave me a business card. I'm not sure why since DA has no interest in communication with its customers. Due to extremely poor post-sale customer service I will never purchase another piece of Dana Augustine jewelry ever again!

My husband and I had the pleasure of meeting Kari Stringer at a diamond show. She educated us about diamonds, listened to our desires, and designed multiple options to meet our needs. We wanted to upgrade from our original wedding set. The selection was very important to us. We spent hours with Kari in making this selection. The entire set is stunning and the diamond is brilliant! We are very thrilled with this purchase, Kari's service and attention to detail was superb.

The website was well layed out, the pieces I looked at were beautiful. I checked it out because Helzberg Diamonds does trunk shows with Dana Augustin and I'm looking forward to working one!

THIS TIME AROUND MY EXPERIENCE WAS VERY GOOD. I PURCHASED MY WEDDING RING A YEAR AGO WITH MY WIFE, IT WAS A MANS RING AND HAD A STONE PUT IN IT. KARI STRINGER WAS VERY NICE AND DESPITE MY VERY LONG PINKY NAIL SHE HAD NO PROBLEM GRABBING MY HAND AND PLACING RINGS ON MY FINGER, INCLUDING THE WORDS IM NOT PROPOSING AS A JOKE....LOL.. ( NO I DONT DO DRUGS, JUST LIKE MY PINKY NAILS LONG AS A FAD, IM VERY ATHLETIC!) MY RING IS AWESOME ALTHOUGH I DID HAVE TO GET A 1CT STONE TO FIT IN THE SETTING BECAUSE THE SMALLER STONE I WAS TOLD WAS WOULDNT WORK AS WELL. MMMM? I DO BELIEVE THEY ARE A BIT OVERPRICED BUT SO ARE BABY PHAT JEANS... ITS A PREFERENCE. THEY HAD AN OK SELECTION BUT WOULD LIKE TO HAVE SEEN BETTER STYLES TO CHOOSE FROM. MY RING WAS ONE LIKE A MANS TOOL IN A WAY AND I ENJOY VERY MUCH, I PUT IN A YELLOWISH GOLD DIAMOND THAT I FOUND MADE THE RING STAND OUT BETTER RATHER THAN THE WHITE, I TRIED MANY RINGS AND MANY DIAMONDS AND GOT ALL THE HELP I WANTED.. I WAS AT ZALES FASHION FAIR MALL FOR THIS SHOW, TOLD BY TAMMY AND NAIOMI AFTER BUYING MY WIFES VERA WANG WEDDING SET. THE JEWELER ON SCENE FITTED MY RING AND PUT DIAMOND IN WAS AWESOME AS WELL BUT FORGOT HIS NAME... THANKS GUYS FOR THE GREAT RING AND SERVICE... ONLY ISSUE IS THE PRICE CAN BE LOWER I FEEL.

I love my one of a kind custom vintage wedding set.

Absolutely love my Amethyst center Diamond encrusted Wedding ring. I get sooo many compliments mainly from myself! My husband and the Dana Augustine rep at Kay's Jeweler did an amazing job customizing my ring!! Looking forward to adding my band on to it for our 5th year anniversary!

This company has no business ethic, owners are arrogant, and not customer oriented. Worse customer experience I ever had. They treat you like they are doing you a favor by selling you. They wont be around for too long. We will see if they keep the arrogance! Quality not desired.

Not a store, go to the shows, they cover the whole east coast plus and have one day shows in many cities every day.
Bring your own, select from their inventory what you need and have it sized, set all in the day.
IT'S A SHOW.
Priced perfectly, selected for quality and demand. For 30 years they have perfected what lasts. See ARTEMIS for cut and colorless diamonds, SWANA for the 89 facet perfectly cut diamond with higher clarity, color stones and colored diamonds.
Dont look for a store, call and ask for the SHOW nearest you.
I love it.

My husband and I went to Kay Jewelers last year to pick out an engagement ring (we were not married yet). We happened to come during a diamond show event and Kari from Dana Augustine was there. She was super nice and very helpful and indeed knowledgeable about the diamonds. We purchased a beautiful emerald diamond and watched the jewler set it in the band. This year, we came back and my husband upgraded my diamond. Once again, Kari was there and she really sold us on it. I love it!