Dale Pro Audio is the best. I had issues with my bank on an order and Tim worked with me through the process to get everything ordered and resolved. I'm involved in B2B and consumer sales and the new Dale B2B site has opened the doors for me to install a wider variety and some very high-end products for my customers. They have an incredible selection of gear and I look forward to working with them more and more.
I never write reviews but this was by far the worst and unnecessary pro audio experience ever.
I purchased a Hedd Type 20 monitor on Amazon from Dale Pro Audio, but I received an SM58 microphone instead. I called Dale pro audio, and was transferred to Tim Brown the owner. He told me that my order was cancelled and I received the microphone by accident. My order wasn't actually canceled, and a microphone was sent so I could cancel it (maybe they weren't in good standing with amazon?). So I thought okay no problem, tough times, resend me the speaker. Tim, for whatever reason didn't want to sell the speaker on amazon and used my order to do so. He asked that I pay him through PayPal. I ended up having to pay through PayPal again, while my first order refund still hasn't posted to my bank account as I'm writing this review. he refused to re-list it on amazon prime, where I have already bought the item leaving me out of 3,000$ for one b-stock speaker, not a pair. Tim is adamant that the speaker orientation is a left, so I purchased a RIGHT from alto music (Bobby montemuro). Right speaker arrives from alto. After all that, a right speaker also arrives from Dale Pro Audio, which is what I purchased initially. I could have just ordered a left from Bobby. After the back and forth, no apologies, or show of solidarity. He sends me a return label.
I'm writing this review because I strongly believe it s not worth it especially if you re a serious musician. Low priced items okay, but I could not trust this company with anything expensive, not because I received a wrong item but because of the culture that exists within this company. If I'm met with such dishonesty and disregard from the owner, imagine what it's like on a regular basis. No positive review here will show they won t take advantage at your expense, and I think that s the most important take-away
Dealing with Dale pro audio was a great experience. I told them what I thought I needed and they guided me as to what I really need and what makes sense for my equipment and budget. Very happy. Dealt with Dan F. Great guy, very knowledgeabe. I would recommend them 100%. Thanks
Top Notch, I worked with Luis who specializes in Houses of Worship. Very knowledgeable, great selection, very professional and the best prices you will find!
Had all the gear I wanted at unbeatable prices. Audio Heaven
Top Brands and curteous staff who are very nice, helpful and experienced.
Highly recommend this place. Would give it a 10 star. Make sure to ask for Alex Guerra. Alex, went beyond and above to make sure that I got the correct products for my applications. Would buy again.
Acquired what I needed quickly and without any issues.
Outstanding service!!! I was looking for a special Anniversary (Rhodium Edition) Neumann U87. I called Sennheiser and they referred me to "Dale Pro Audio in New York" their Authorized dealer (I called around and couldn't find the microphone anywhere else) Tim Brown from Dale Pro Audio called me immediately and had one of the last one's in stock. I got great deal, and it was shipped to Orlando right away. The Microphone I ordered was flawless, in perfect mint condition and it sounds even better. Next time I need high end gear or any at all I know who to call.
(This was after a nightmare of special ordering through Sam Ash that never arrived after months; And Guitar Center - Who referred me the wrong gear that didn't match my set up and equipment.)
linkedin.com