D&D Bicycles and Hockey Review

Needed to swap for a different bike size. Team was awesome, had me back in a week later and off with my new bike.

I Called regarding servicing my derailleur on my bike, drove 40 minutes to get it fixed and then they told me they they couldn t service it, even though they did when I called... the lady in charge was very rude and is a Karen..... good luck getting service here.

Purchased two bikes online last week and supposed to pick them up today 06.16.2020 at the Waterford location. Called in advance during the day to make sure that the bikes were in stock and ready but no one answered so I left a voice mail. No one called by 5.30pm. I decided to drive there. The lady there told me that the store had only one bike available. The other one was available at their Berkley location. I wished someone called me back earlier and told me to go straight to the Berkley store where they had more in stock. I kindly expressed my disappointment. The lady told me that she was busy earlier in the day. I looked around the store and there was no body there. There was no point in arguing. She asked me if I wanted the one bike which was a strange question since she did not know when she could have the other. I drove to Berkley. Asked them for how long they had the bikes. They told me that this particular model has been in the store since last year. It was frustrating that I had to wait a week, drive to Waterford to no avail and then to Berkley and finally to West Bloomfield. Anyways, picked up the two bikes in Berkley. Customer service there was kind. Drove back to my local park. Rode the bikes with my husband. One made unusual sound. I have to return it tomorrow in Berkley. The wisdom of the story is that one phone call could have saved me lots of time and nerves in traffic. I would recommend the Berkley location.

Got great service from Julie in selecting a nice bike for my son with short legs...no upsell.

Pretty poor service. Couldn t answer my questions properly. Don t recommend. Staff seems pretty uneducated. Which is what all the reviews say. Should have listened.

I can t speak for what kind of pricing or service they offer for bikes rather just the knowledge of one individual that I spoke to.

I stopped in and what she asked if I needed help, I said that I was struggling with finding a good saddle for my road bike.

I said my my sit bones hurt when I ride. She took me over to their saddles and started pointing out different gel thickness and wide seats . I asked if they could measure my sit bones and she said no. I asked if they had different saddles to sit on she said no.

She never asked me what kind of bike I had, how much riding I did..... nothing. She clearly knew nothing about cycling. So..... I m off to a different cycling shop that knows about how to fit a saddle to a rider.

I had searched for bicycles shops in the White lake/Waterford area and D&D came up, but their website said they only service their own bikes sold there and had a 1-2 week back up. So we went to another shop on Elizabeth Lake road. They said they had a 1 month back up and did not inquire at all what I needed to have done. So I stopped at D&D on my way home to check and they were so helpful and friendly that I was blown away. Not only did they say they could do maintenance on my bike, but they could do it right then and there! So impressed and would use/buy cycle gear, bikes or helmets from them in the future.

Terrible customer service. Here s my story. Last week I ordered a bike online that said was IN STOCK at the Ann Arbor location. I paid for it and arranged for it transferred to the Waterford location for pick up. I received the confirmation email and it stated that the bike would be ready for pick up five days later on 6/28.

Fast forward to the pick up day (today) it s about 2 hours from the time the store closes and no word that my bike is ready. Just to get an idea of what s going on I give them a call. I give them my name and they tell me that they don t have the bike. I asked what they meant by that the I was told that the bike is on backorder and they don t have an ETA for when it will be available. To confirm what I was told I asked again that there was no way to know when the bike would be ready and again I was told no and that the website isn t reliable. I voiced my frustration and I was handed off to a lady who I would assume was the manager. She explained to me that due to the current situation they have no idea when I could expect my bike.

Here s my problem. You took my money and sold me a bike that was listed as IN STOCK but then never delivered on the product. When I questioned how that s acceptable you blamed it on the website and told me that you have no control of the website. It s your business! If you would have listed the bike and said it s on back order at least the customer would know what they are getting into. This lady was very rude and had no interest in trying to investigate the matter any further.

Not allowing this company to hold onto my money indefinitely, I asked how I could get a refund and she told me that she would have to send an email asking to cancel the order and that I could expect my money back sometime next week.

Frustrated, I went back on the website and saw that the bike was still listed as IN STOCK at the Ann Arbor location so I gave them a call to see if that was true. The gentleman told me that they didn t, but he seemed friendlier than his Waterford counterparts so I explained to him my situation. He was very helpful and told me that he would put out a message to get me an ETA on the delivery of my bike; something which the Waterford location told me wasn t possible. I told him that I appreciated the help and that from here on out I wanted the Waterford location cut out of the process and that I would only deal with the Ann Arbor location going forward.

After spending over 1,100.00 for two bicycles I was told they would not even give me a small water bottle...way to make a customer feel like a dime a dozen..will not go back

D&D both Ann Arbor and Westland stores helped me through when my bike's frame broke, and loaned me another bike to keep riding until I got my warranty frame. Then, they did a great job at putting my bike back together.