Custom disability solutions Reviews

Horrible service, extremely slow, don't have one bit of Compassion or care for their clients like to play games and give clients runarounds would never recommend this company to anybody

I have recieved horrible service from custom disability service. My husband went out on disability over a month ago and still has not received a check. Every time I called I was told there was nothing they could do at the moment. I have called several times today and have been told there will still be a delay on my husband's check. Custom disability is not treating my husband with type of urgency you would think I disability service would give. I wonder how they would feel if they went entire month without their pay checks????

This company should be put out of business they are nothing more than crooks.i filed a claim over a year ago and have had to get an attorney and still nothing. they care nothing about the person just the money and will lie to keep it not trust worthy at all.

It takes several phone calls to get the benefits that you should be paid. Direct deposit forms are a joke. I had one completed for 3 months and still received paper checks several days AFTER they were supposed to be sent. They overestimate payment, and then constantly pester you to pay them back.

This has been a constant circus, even though I have done EVERYTHING they asked, sometimes in duplicate and triplicate.

I have had satisfactory service from Custom Disability for overall care. They handle my payments from my long term disability insurance. When the government turned down my first application for disability, the insurance company hired a lawyer to help with the 2nd round. All this time Custom Disability paid me regularly. I became disabled in 2015. My workplace provided long-term disability insurance through EMC National Life Company. EMC has Custom Disability handle their payments to clients. I received payments from ins in 3 months. When the government declared me disabled in 2018, Custom Disability Solutions stopped giving my monthly payments. I knew they expected to receive the overpayment check to cover for past payments that the government was back paying me. I did not know my account would "freeze" and I have no income for 4 months. I would have no income until I received the social security overpayment check from the government, which they know takes 3 months or more. It took 3 months to get my government overpayment check. But they also wanted me to pay out of my pocket a month's pay. The amount makes sense when all is explained, but it was never mentioned beforehand I would receive no money from them when the government wrote to me and them saying they approved my disability. And they wouldn't start up until they got all the money owed to them. It took 4 months before I could pay them the overpayment plus a month's income. I was lucky I had a relative who helped me financially, but I can't imagine what other people do. I verbally and wrote my representative that they need to prepare clients when they don't get money for 3-4 months. I found nothing in all their paperwork that warned people/me of this hardship. They do say you pay back the overpayment so don't expect to keep it. They can offer to hold back money per month, like a savings account. Or tell people you will not be paid for 3 months or more and they should save money that they can live on for 3 months. I live month to month and put money in a Roth IRA. But I admit I don't have an emergency fund to last more than one month of no income. I also found out that legally you are not required to give them the overpayment. But when you sign forms with them, it says you will pay them the overpayment or you will no longer receive benefits from them. I weighed keeping my overpayment & 30 years on just SSA vs. pay it back and have my SSA & ins payments and it was better for me to stay with them.

It's an insurance company, what else is there to say.

Custom Disability Solutions is the provider for my place of employment, and I want to say that during my c-section leave, and my current medical leave from work has been made much more stressful because of this company. I've been off work for two months, and they still need more to help me out. What are you doing that it takes you two months? By the time you pay me, my family and I will be homeless. If I were my employer, I'd drop you quickly. DO NOT RECOMMEND TO ANYONE. I have never felt so compelled to write a review, and for this reason, I must say something. Very poor service, very slow, and they do not care for their customers a bit. If no starts was an option...I'd click it.