CTS Werk Hamburg (Automotive) Review

Lester listen to me and was very professional and honest. I am having some more work done in the future with them and would highly recommend.

I am a 3 year resident of Hamburg and had my auto maintenance done by the dealership that sells my make of car. I was searching for an alternative shop and decided to give Hamburg Auto Center on Camp Rd Hamburg a try. We were leaving to drive south to visit Family in 4 days and I wanted to have our car in top shape for the 1800 miles of driving we were about to do. Lester promptly returned my call and set up an appointment for the following day for a tire valve pressure transmitter, oil/lube/filter, diagnose some mysterious electrical problems and engine diagnostic for a warning light on the dashboard. After I dropped off my car in the morning, I was given a ride back to where I needed to be. The work was completed, all issues were taken care of expeditiously and at what I believe to be a fair price for the parts and work performed. I like the staff there and they keep a nice shop, they are the kind of guys I am comfortable dealing with. Hamburg Auto maintenance is my new car care place to go.

I own a mini cooper and Lester knows his imports, if you don't want to drive out to the dealers all the way in williamsville he's your guy and his prices are good too. Earned my business from now on.

They did a great job fixing my. The shop is crean and way better looking than rest of the places.

Les and ron are the best around NO question. These guys will never try to make an extra buck off you. They only provide amazing parts and service. HIGHLY recommended and that says something because I don't trust too many people with my A4!

Friendly staff, prompt service, good prices, clean facility...

I took my 2001 Excursion there for their NH Oil rust prevention coating. After an email and phone exchange with Lester, who was very kind and knowledgeable, and some research on the product itself compared to Carwell I drove from Rochester NY and left it overnight for its appointment the next morning. Lester called me and said that my truck was done and said he noticed that my inspection was also coming due and offered to inspect it. I normally take it to a local shop to get inspected but for the sake of convenience I accepted. Shortly after he called again and said I could pick it up and everything was good (I do my own maintenance and knew it was good so it was good to know I wasn t getting played and that he was honest unlike other places). I showed up, checked out the work and was very impressed at how thorough it was compared to another place I used to go to for a similar treatment. The black dye in the treatment also looks good! The pricing was more than fair. More expensive than Carwell, but I feel it is worth it. Places in Rochester that I have received quotes from are far more expensive for no good reason (averaging $400-600), and so it was worth the 77 mile drive, one way. Will definitely come back next year for a respray!
Also, they applied the coating as the manufacturer says it should be applied.

Friendly, professional, timely. Lester and the crew care about you and your vehicle. They want you safe and happy. Very reasonable prices. Safe for women!! Will never be taken advantage of or overcharged.

It's a great place to go very honest and reliable staff don't try to take you for a ride unlike some places around Hamburg.

Don t take any bad reviews for this place seriously. Very nice people. Fair up front pricing. FAST SERVICE. Trustworthy. I ve been around the block with repair shops in this area and I finally settled on these guys a couple years ago. Great decision by me.

Cannot say enough about Ron and Lester. Both of them take very good care of the 3 different make and model cars I take there for service. Any work that needs to be done is explained before it gets done. Been to other shops before and none of them have taken care of my vehicles like these guys!

Highly recommended shop.

Great service at fair prices. I don't go anywhere else

Great workmanship at a fair price. Trust these guys with repairs I cant do on my own.

Lester is up front and honest.No pressure sales. isn't that what you're looking for in a repair shop?

I live in California and was out visiting my son for a few days. My son's car really needed some repairs. I found Lester to be very kind and professional. He stayed in contact with me every couple of days. He was very fair with his pricing. He had a lot of work to do. I highly recommend this shop to anyone. Thank you Lester! I wish there were more honest business people out there like you. God Bless you and yours.

My son got a part and he wasn't able to put him in himself. It is normally a 30 or 40 minute job. He called this nearby garage to see if they would help him out. They were all friendly and he made an appointment. Thank God I told him t9 get a quote before they started working on it! These "nice" people were not only going to charge him the labor of $115 an hour (which is the highest I have heard) They were going to charge EXTRA because they were squeezing him in (which they didn't mention when he made the appointment) but also EXTRA because he brought his own part.
How AWFUL that they were going to gouge this college student. If all you want is friendly service without regard to price, you might be happy here. But they sure are sneaky and greedy.

I have had my truck worked on twice here, and they were very good experiences both times. Not only was Lester and his guys super nice, but they also finished on time. I now only bring my truck here when there is an issue we can not handle ourselves. Great place!

They did a great job diagnosing and tuning my 1988 Cutlass Supreme. They will get all my business going forward.

These guys are the best - hands down. Highly recommend them. Thank you so much!

They did an excellent job on my oil change, checked my air filters and tires. The staff was friendly and personable, and they had my car in and out in about 35 minutes, on a weekend no less! Perfectly reasonable pricing too, even for a synthetic blend. Easily the best auto service in the town of Hamburg, far better than the service I ve had at Joe s Auto.

Honest solid work at fair prices, and they stand behind their work. Hamburg Auto Center is an anomaly in the world of local auto shops. It took a lot of money wasted at other local shops to discover these honest guys and their great work.

The best mechanics in town! Professional, respectful, comfortable, family atmosphere. Excellent, reliable repairs at reasonable cost by good people.
#WomenSafe

I was a customer here for a few years after moving to the area. Anytime i took any our our vehicles here and was told something needed to be repaired i always said go ahead. On my last visit for something unrelated i was told i need a wheel bearing replaced, i had a strange feeling about it and said no dont do it. I took this car to a diff shop and they said even though they love to do the work the wheel bearing was 100% fine and didnt need to be done. I felt betrayed and couldnt help but wonder about the many many time we had our 3 vehicles serviced there. Will never go back.

We have been taking both our cars here for over 10 years. They are always reasonable, and prompt. They explain what's needed immediately and what can wait alittle longer. I wouldn't go anywhere else.

Awesome customer service and they fix everything right the first time. Unlike other places i have been to. Ron and Lester are amazing.

This place is great. Lester is very professional and nice. Fair prices and best of all, great service! I am usually very wary of auto services. I ve been here from word of mouth and every experience has been excellent. Thank you for everything!

I am also editing my post after reading further. I have purchased parts on my own and they have put them on my vehicle for me for a FAIR labor price.