About Csl bpo services, a mauritius telecom company
CSL BPO Services, a Mauritius Telecom Company: The Pioneer in Call Centre Industry
CSL BPO Services is a wholly owned subsidiary of Mauritius Telecom and has been operating since 1999. It is the pioneer in the call centre industry in Mauritius and offers a range of contact centre/call centre solutions as well as BPO services from its offices in Mauritius.
With over two decades of experience, CSL BPO Services has established itself as one of the leading call centres in the region. The company's success can be attributed to its commitment to providing high-quality services that meet the needs of its clients.
One of the key strengths of CSL BPO Services is its team of highly skilled professionals who are dedicated to delivering exceptional customer service. The company invests heavily in training and development programs to ensure that its employees have the necessary skills and knowledge to provide top-notch services.
CSL BPO Services offers a wide range of contact centre/call centre solutions, including inbound/outbound voice support, email support, chat support, social media management, technical support, order processing and more. Its state-of-the-art technology infrastructure ensures that all interactions are handled efficiently and effectively.
In addition to contact centre/call centre solutions, CSL BPO Services also provides business process outsourcing (BPO) services such as data entry/processing, document management/scanning/indexing/archiving/storage/retrieval/backup/disaster recovery/business continuity planning (BCP), accounting/bookkeeping/payroll processing/tax preparation/financial analysis/reporting/budgeting/planning/forecasting/cash flow management/debt collection/vendor management/purchase order/invoice processing/payment reconciliation/fraud detection/prevention/internal audit/compliance/regulatory reporting/risk assessment/mitigation/control/governance/internal control testing/documentation/improvement projects/process mapping/reengineering/transformation/change management/training/coaching/mentoring/succession planning/human resources/recruitment/selection/onboarding/performance management/employee engagement/compensation/benefits/administration/policy development/review.
CSL BPO Services has a proven track record of delivering high-quality services to clients across various industries, including telecommunications, banking and finance, insurance, healthcare, retail and e-commerce. The company's client base includes both local and international companies.
The company's commitment to quality is reflected in its ISO 9001:2015 certification for quality management systems. It also holds ISO 27001:2013 certification for information security management systems.
CSL BPO Services is committed to sustainability and corporate social responsibility. The company has implemented various initiatives to reduce its carbon footprint and promote environmental sustainability. It also supports various social causes through its CSR programs.
In conclusion, CSL BPO Services is the pioneer in the call centre industry in Mauritius and offers a range of contact centre/call centre solutions as well as BPO services from its offices in Mauritius. With over two decades of experience, a team of highly skilled professionals, state-of-the-art technology infrastructure and a commitment to quality, the company has established itself as one of the leading call centres in the region. Its focus on sustainability and corporate social responsibility further sets it apart from other players in the industry.
cslbpo.mu