cruise118.comCharlatans Cruise11 Pirates
118 says, "Please be aware that amending a package booking can incur additional costs. The prices displayed online typically apply to new bookings, and any changes to an existing reservation may be subject to amendment fees, as outlined in our terms and conditions."
So I accept there may be amendment fees or even additional costs but let's think about this.
An agent had to do 3 things - speak to the cruise line, book a hotel and book low cost cost flights - I priced these at just over £600 - so is 118 really saying it cost them over £1000 to make this amendment or are they simply overcharging?
It appears they are PROFITEERING and TAKING ADVANTAGE. This is EXTORTIONATE and UNFAIR. You are treating customers as CASH COWS.
There are no cost breakdowns offered - hiding behind a wall of opacity.
They did not say that making an amendment results in extortionate charges and nor do their T and Cs say this. If £1000 extra isn't extortionate, I do not know what is.
No explanation given for why the cost of a cruise should differ depending on whether it's a new booking or one chosen later as an amendment.
Cruise 118 is ripping off customers
This is not industry standard - other booking companies charge a small amendment fee and sell the cruise that is chosen as an alternative at the price that is available on the day not at £1000 extra.
As for Insurance - yes I have it but as 118 knows it is not going to cover me for caring for my elderly mother unless she suddenly dies when I am due to go on the cruise - charlatans and hard hearted too.
They have one interest - selling cruises and fail to help customers - look at FB We hate Cruise118
