Staff on the bar last night were brilliant. Really friendly and went above and beyond. Reception staff were friendly and room was comfy. Just wishes we wouldn't have been put in the middle of a wedding/some sort of special occasion group .
The room opposite, and both next doors were partying so not a great nights sleep.
Absolutely fantastic stay. Staff were amazing. Room cleaned to a high standard
We went for afternoon tea and couldn t rate this place any higher. The staff were VERY helpful, nothing too much. The food and drink was lovely. We ordered two normal afternoon teas and a gluten free option, all of which was excellent. We had sandwiches, lots of different cakes and a really fresh scone with Jam and cream. Also had a hot drink and a cocktail. Really recommend the rhubarb and custard cocktail, one of the nicest I ve ever had (and I have had a lot ).
Lovely hotel, food and service was great. I will stay again.
Really enjoyed our stay. Staff were really helpful. Spotlessly clean.
Went back to his hotel after about 6 years. Finally been refurbished and brought up to standard of the other Crowne Plazas around the country. Didn't disappoint - bar & restaurant area looks really good, rooms totally revamped, now able to offer 'club' rooms with a beautiful club lounge. Most impressive was the staff! lovely, friendly staff and happy to help always. They helped me organise flowers for the room for my anniversary and they upgraded our room as we got married at this hotel & this was a special anniversary. Took interest in our return visit with the concierge giving us a mini tour of improved facilities, he was nice and helpful. Slight downside was the restaurant menu hasn't improved, its still provides very ordinary food for the quality of this hotel. The manager there was quite miserable also with a forced smile, she was efficient and met your needs but her bedside manner was poor. Overall we will be returning and now have lovely hotel to use when we visit Leeds.
Friendly helpful staff nice landmarks close by in city square
Enjoyed my breakfast at the restaurant, room was clean, sofa and bathtub was waiting to relax me and table/desk to do my business with plenty of 3 pin plugs and more importantly with USB socket to charge my personal devices.
Very impressed with the excellent customer service and communication even before my stay.
The team have responded really quickly to emails and have replies are warm, friendly and helpful. It s good to know exactly what to expect in the current strange times.
Other hotels could learn a lot from this staff team! Well done and thank you!
