Crossbridge Behavioral Health Reviews

If I could give them no stars that would be my rate. These people are heartless, careless,rude,and disrespectful. My husband was unwillingly transferred and held at this poor facility. The workers are terrible they talked to me like I was nothing and also the security guard stated that he doesn't care about nobody else in the facility because it's not him or his family I have never in my life seen a staff in a place where your loved ones need care and compassion like the staff at crossbridge they treated my husband like he was a prisoner if you care about whoever you have in that place or want to send here this is not the right place please don't put yourself or your loved ones in this facility.

Used to work there. Left because it is a horrible place. It is not safe for staff OR patients. They don't even allow security to make rounds! All the management and Baptist care about is stuffing it full of patients. There is nothing therapeutic going on at Crossbridge!

I was recently held at this facility for the purpose of bettering my mental health. Myself as well as the other patients there were not treated well. After I was evaluated by the doctor (Dr. Gibson) I told him I did not feel mentally stable enough to leave and he disregarded my concerns stating that he is the doctor who s knows better about my mental health than I do. He basically kicked me out with my mental problems worse than before.

I did not like how the doctors only looked at me for 5 minutes diagnosed me without really talking to me. I was petitioned by my mother who made up a bunch of lies and did not tell the whole story. Nobody cared that I have ptsd from all the psychological,verbal and emotional abuse I endured from my mother since I was a child and how she tries to silence me every time I try to tell the truth. But it is ok. I just wish people would have taken the time to get to know me instead of assuming I am something Im not. Bless

My daughter was sent here for suicidal thoughts..she stayed for 6 days..they sent her home on antidepressants while she is still crying constantly for no reason she says..this is just a place they put them and get them out as quick as possible..

This is one of thee best mental facilities I know. I got the help that I needed and more. I have never felt the way that I feel now after being discharged. If anyone is dealing with substance abuse I would recommend them to this place. I can't speak nothing but great things about the staff and the doctors who helped me to become a better me.

Rights? Whoever thinks of them here stays an extra 14 days.

I'm very disappointed & highly upset because my daughter's information was released to someone without my permission. I called to make a complaint about but they really like they're NOT concern. I just pray that I don't have to deal with this anymore

If you care about your loved one s mental health and sanity, do not send them or have East Baptist send them to this facility. Crossbridge is a glorified day care where adults are stripped of basic human rights and all dignity. The nurses are incompetent. The social workers will ignore family members phone calls. They are disenfranchised and ill equipped to transfer care to a different facility. The experience is THE WORST. Crossbridge has the most ineffective staff of health care workers in Montgomery, possibly the state. Personal safety does not exist in this place. Fights are frequent between patients. Security it not present when needed. During my captivity, a staff member was taken hostage for over ten minutes before other staff members even noticed she was missing. I have a suggestion, burn it to the ground and start over.

Cross-bridge committed patient profiling because i guy in the hospital and is accused of hallucination because he felt unsafe and put patient on multiple medication right going to a university and has to get for class and then make the patient feel like he was in jail because doctor thinks is better to portion to the court he was right and the main reason for the hospital was being scared for good reason and so now that person has to deal with the undo debt as i would been out the very same morning as i told them it was mistake if want a better place to uab in Birmingham and skip cross bridge it a much better situation and also to add to insult they put on the low iq unit vs just admitting they had no bed.

Once again, very disappointed. Told them from day 1 that my son was on case management with insurance company and long term treatment was needed at another facility. They try to just hurry and get them out of there not trying to seek other options for the pt that is needed, especially since there were repeated admissions there. It sickens me that my insurance has to pay for substandard care.