I had a great experience purchasing the car at Cowles Ford. Gail my Sales Agent was fantastic and I loved working with her. There was a little difference in the final pricing than the expectation that was set with me but it was explained why and we were able to come to common ground.
My first service check went well and I am please with the Service department at Cowles.
Took car for warranty service. Took them a week to look at car and call warranty company to come look at it. Warranty company wanted oil pan drop was told it would take 2 days when I call on the 2nd day was told it would take 2 more day that would make it 2 weeks and I would still not know if warranty was going to cover car. Every time I called was very hard to talk to person who was handling my car and when I did finally get to talk to him would be at the end of day. This matter should of been easily handle in a week but was always be told someone was in front of me and got old after hearing this for 7 work days or 9 days counting weekend. Picked up my car and will take it else where for the warranty work.
My car completely broke down towed it to Cowles Ford. Within the next day it was looked at and fixed and I could take it home that night. Great service.
Great tech service...initial customer service engagement can be puzzling. The greeter was busy so you had to look helpless until a customer rep. noticed.
My appointment was at 7:30 this morning. I got a text message saying I could text and ask questions during my service. At 9:30 I texted asking for a status update and no response. At 11:00 I went to ask a rep about the status of my car and it hasn t even gone in the shop yet, WITH A 7:30 APPOINTMENT. Completely ridiculous. And they want to charge you $30 a day for a rental car.
All I had was a simple question about a recall and no one answered. Finally called sales and of course someone picked up. They transferred me and then of course no answer. Then I called back and the sales guy hung up. TERRIBLE CUSTOMER SERVICE!!
Great staff...wouldn't take my truck anywhere else...highly recommend for both sales and service!
Not used to service of this quality in Woodbridge. I have been throwing away my money at Lustine Toyota for years and made the wise choice to switch teams. Cowles Ford was on time, left nothing undone, and didn't try and sell me a service I did not need. My new F150 even got a well needed bath after the service was complete by the fine staff at Cowles service. I left Cowles with a smile on my face instead a fit of rage I had been experiencing for years at Lustine
Awesome service. I had a few questions about health of my car. James McDowell (the best service advisor) worked with the professional technicians for each component I had questions on e.g transmission and breaks etc. James provided me detailed and honest recommendations after working with the technicians. I would recommend this place to anybody who owns a Ford.
Had a great experience with all of the staff. Roy was great at helping and answering my questions, and working with finance when buying my car was about as painless as one could imagine.
Great customer service. Ricardo, Mimi and Penny were the BOM. Never rushed me, explained everything and answered all my questions. They are my Ford dealer of choice.
Outstanding staff and the wait time was about forty mins! First time comming here for service and without a doubt I'll be comming back and recommending to anyone who needs service. Couldn't have had a better experience.
This dealership rocks above and beyond service they worked with our budget and we could not be happier with our purchase and experience shout out to christian holguin your the best
Very accommodating and professional. I was at OCS and had needed maintenance for my F150. Being restricted to base except for 24 hour weekend liberty made logistics hard. They took car of my truck and worked with a third party to pay and coordinate with me. Highly recommend them for military personnel!!
Always great service. Awesome customer service. Always very professional and accommodating. Honest and knowledgeable mechanics. Superb! Highly recommend
OUTSTANDING customer service. I love my new escape. I will refer everyone to do business with Brian Haynesworth. No hassle what so ever.
Traveled 3+hrs to this dealership because they had the exact vehicle I have been looking for. Was greeted with a warm welcome, and staff was very helpful in answering any questions or concerns I had. They were very informative and made me feel comfortable purchasing a vehicle from them. Customer service was 10/10.
Maryland Buyers Beware!!!
I purchased a used 2014 SUV at Cowles Ford and was assured that the vehicle was in great shape; had a clean Carfax (which I had to sign) and would pass Maryland inspection. Neither was true!!!!! Not only had the vehicle been in a collision but I failed Maryland inspection 5 days after purchase because of 4 extremely bald tires. The mechanic that did the inspection said the tires were unsafe to drive on. I immediately contacted Cowles Ford regarding both issues and I was repeatedly passed back and forth between 2 managers over a 5-week period. I even contacted my credit union and a TrueCar representative contacted both of them also. Nothing was resolved because they would wouldn t return my calls or claimed they didn t have my contact information despite having all of my information on file.
When I repeatedly called and was able to get one of the two managers on the phone, they blamed the other for not making a decision on how to handle the situation. They even lied to the TrueCar representative on multiple occasions. I have the emails to prove it. All of this has been documented so there is nothing for them to dispute. I ended up spending another $1K dollars in order to pass inspection and to have the ability to drive my newly purchased previously WRECKED vehicle. My failed inspection report and the new tire purchase receipt was sent to Cowles Ford and still nothing was done or said regarding my issue.
Maryland Buyers Beware! The Virginia inspection is not the same as a Maryland inspection! Don t be fooled!!
A trusting, professional salesman named Luke assisted me and was very patient and helpful!!
My experiences with Cowles service department are always great. I do not have any worries about my maintenance work. Richard's team is very "gentle" with my Flex. On a very difficult day for my family, Richard's team did the necessary work and checked all my systems so I would be safe on a very sad trip to Ohio. Thank you.
Always receive good service at Cowles Parkway Ford. It's the only place I've taken my Mustang for 10 years.
Excellent buying experience. I purchased a used 2015 Chevy Malibu from Seerat. He was great! On the test drive, he encouraged me to brake hard and accelerate hard to get to know the car I was considering. He helped me get a very fine price and he even filled it up with gas for me before leaving for home. Cowles Ford allowed me to pay the licensing tax on sight and drive away with hard plates. No standing in line at DMV! Thank you Seerat! Thank you Cowles Ford!
Buks did a fantastic job through the whole experience. He was patient, wasn't pushy, and got us a great deal on a truck!
Best service ever going into a dealership fast friendly wonderful to work with --see salesman Mo Sagal he was best even remembering me when I came in a couple days later ....... SERVICE DEPARTMENT.. sucks they broke sometimes on my truck that I just bought at this dealership 8 months ago then refuse to take responsibility The trucks under warranty does it really matter that u are arguing with a customer shut your mouth and make an appointment to fix the problem that was broken .... lied to me that managers were on vacation this was my first service for my truck bad taste in my mouth worst service ever I guess when you're buying your car they're nice but after that they don't want anything to do with you I DONT recommend this dealer ship i've also told many of the friends in and out of the military Community how they treat you after you buy your vehicle poor poor poor smh
As always the service was timely and completed to my satisfaction. My most recent service experience at the end of January 2015 was well done - we are pleased
what can I say, me my wife and our two boys went in to test drive a Fusion. After talking to Mo the (awesome) salesman we decided to buy. He was straight up; showed us the invoice price (with us asking for it); the biggest thing was that he didn't pressure us, he really let the car and services speak for themselves. Their facility is very impressive, and Solomon the finance manager was great! He was very professional and personable; it was an all around awesome experience that I had been dreading but enjoyed for once.
I have great experience with our recent purchase of used honda cr-v. I interacted with Lindsey. She was very approachable and provided very good customer service. Hassle free documentation and easy buying experience.
Purchased a new 2018 f150. Test drove the truck quickly and easily. Was able to negotiate a great price and good interest rate. All in all was a good experience.
The top salesman Seerat was awesome! He was so knowledgeable in technical specifications of cars. He was so dedicated on business and make the deal.
My wife and I highly recommend this dealership specially if you can find Seerat to help you out.
Good experience with sales side - worked well with us on a used truck purchase. . Only gave 3 stars because once we got to finance, we almost walked away due to the way we were treated there - we had a preapproval through our credit union, but finance guy made us feel like if we didn t purchase an extended warranty the truck would fall apart on us and we would be in for some really expensive repairs without buying an extended warranty or service plan right there and then.
Previous owner babied the truck, and it showed in the Carfax with bribing it in every 3-5k for recommenced maintenance - so we felt confident with the condition of our used vehicle.
Finance guy suggested we should have bought a new truck at $15k more than used just so we could get a lower rate. So, bottom line - not impressed with finance I found same Ford warranty for thousands less at another dealer.
Cowles Ford is a great place to service your vehicle. They have all of the state of the art equipment and facility is very well maintained. Everyone was friendly and techs found the problem to Ford and fixed it right away the first time. 5 Stars
Professional, courteous, knowledgeable,
polite
I generally dread the whole car buying experience, but Seerat was a fantastic salesman and worked very hard to get us in the car we wanted at the price we wanted. We had our 3 kids in tow for the process and were very well accommodated. After the purchase we still had a repair that was needed and agreed upon before signing...Seerat worked just as hard to help us through that process as well. Some disappointments with management, but Seerat earned this 5 star review. If you re in the market, you should seek him out!
Terrible experience yet again at this dealership. Bought a car had an item documented on the "We Owe You" form and the dealership doesn't do it. and then can't even get the service manager Richard or sales rep to give me an answer. once they finalize a deal that's all that matters to them. Customers don't matter to this place.
We've taken our car(s) and truck(s) to Cowles Ford for service for years. Service writers and techs have always done their jobs with great technical and professional competence. Never had a problem there. Cowles service department is highly recommended.
I am still undecided about this place. I had to take my car there for a factory recall and then 3 days later the car had issues with the transmission. Took it back and as of today (the 5th day) I still have not heard from anyone about what is wrong with the car. After repeated attempts to contact the service department I still have not heard back. As of right now I'm still waiting for a call back.
I found the staff at Cowles Parkway Ford to be very kind and helpful. I had looked at the 2016 Flex at other dealers and online. Some of the ones I really liked the color of, I did not follow up on because they did not have roof rails. That is a must for me. It makes all the difference in the world on the looks of the Flex. When I mentioned to Gail Jasper that I was not going to follow up on this one (a color I really liked) because it did not have roof rails, she said "No problem. We can put those on." I purchased the vehicle, they put the rails on the next day and we came back and picked it up. Gail is very thorough and helpful. Benjamin, the Finance Manager, was a pleasure to deal with also. I'm loving my new Flex.
William Moten and the staff.at Cowles Ford have me excellent service and I will recommend them to my friends and family
Best car dealer Woodbridge area, a good example for dealerships!!!!
Over the years my experience with ford has been great. But recently I had a pre-manufactured engine installed and now I am having problems with my vehicle for the first time. The engine hesitates to start, and it actually cut off while backing up in reverse. I returned the vehicle to ford in which they kept for 2 days. They could not find anything wrong with the vehicle. I am still experiencing hesitation while starting and today after hesitating it finally started and black smoke came from the exhaust. I hear the hesitation in starting daily, why their technicians can't hear it I just don't understand. This is actually starting to be very embarrassing to me. I don't know if my vehicle is going to start from day to day. It was a very reliable vehicle up to this point. So at this moment I am very displeased with the service of my vehicle and still looking for answers.
Amazing experience. Everyone was friendly from the minute I walked in, got me set up with service within 2 minutes and then completed the work while I waited. The speed of service was impressive, but the professionalism everyone showed was what out the experience at a different level
My F150 is used principally on road and not for heavy or rough work. When vibrations began to be noticed in driving and near the end of my tires expected life I had tires replaced, front end alignment performed and wheels balanced. In that endeavor tires have now been balanced three times, Front end aligned two times and I still have vibrations in my truck steering wheel and chassis. I have asked if any other contributing factor could come into play for the continued vibration. I have received none as all factors are reported to at required specification . The next step is to replace brand new tires for another set of brand new tires to see if the tires are defective. I am not satisfied. Although I must say it appears as though the Ford representatives are trying to satisfy me.
Very courteous and efficient. No appointment. Dropped off and done the next morning. Great service
I absolutely had the most helpful group of people you could ever want when buying a car. These guys take care of military vets. They respect your time and money.
Thank you
Sam, Farshad, Keith, Aman!
My experience has been with the service and finance dept.
Service Department: Straight answers and expeditious service.
Finance: Received a Ford from a deceased relative. Mimi answered all my questions to familiarize myself with the current maintenance plan....ultimately turning an unfortunate scenario favorable.
My sale assistant was Jason Ruffin, he was very kind and understanding. He went above and beyond to make sure I got a car that I could afford and likes. I recommend this location to anyone
Great experience! Amanda was amazing and so helpful! I needed a rental while our SUV was being worked on and she worked so hard to get us one that could accommodate our three car seats! She was also very kind and pleasant to speak with. The gentleman who helped me (his desk is next to the window on the right-hand side when walking in I forgot his name unfortunately) was also very kind and professional! The entire process was easy and painless. Thank you!
Jared and Robert provided great customer service. All maintenance requests were taken care of and feedback on the status of my car for future service were discussed in detail. I appreciated the service provided and look forward to my next regularly scheduled maintenance.
Recent purchase of our used F-350 was pleasant and staff did everything they had negotiated with us. Although the truck had not gone through service, they negotiated with us on good faith that we would purchase at the price listed if they corrected any mechanical issues discovered during the inspection. Staff and service personnel were honest and told us about a leak that was found in the radiator and/or hoses. We picked our truck up the next day but as promised, it was fixed at no extra cost to us. Would recommend them to anyone and would do business with them again. Great team including our salesman, service, management, and titling personnel!
The experience was great until after the purchase of my vehicle. Aside from not being able to locate the spare key (no problem at all), my wife and I left singing their praises. We planned to come back for the key after it was found. Post purchase follow-ups have just about ruined everything that was so good about the car buying experience. The day I drove the car home I went over a few speed bumps in my neighborhood and noticed a squeak coming from the front end. I figured it was no big deal as I already had to call back to figure out the best time to go back and pick up my spare key, I'd just let our salesman know that I heard the squeak and we would go from there.
The following attempts to contact happen over the course of 6 days, giving ample time to respond to my questions.
I emailed our salesman, Luis, to let him know of the concerns. I'd like to note that I responded to a direct email from him thanking me for doing business with them and to let him know about any concerns. After not receiving a response, I sent him a text. This time he answers and lets me know that he will forward my concerns to the service department and that he is still looking for the spare key. After not receiving a response from service, I give them a call and leave my info with someone who tells me they will pass my info on to Patrick, the person who will schedule used car appointments. Again, no response. I reach back out to Luis, leaving a voicemail on his cell phone and a voicemail on his desk phone. I also call the service department and ask to be directed to Patrick. I am sent to his voicemail as well, so I leave a message. At this point I decide to stop by the dealership and see if I can make something happen in person. Two men at the front desk do their best to assist me. One of them calls Luis who repeats that, after a week, we are still looking for the spare key.... A week.
The in person attempt happened 3 days ago and I still haven't heard from Luis, service or the dealership in general. It's funny how quick they are to track you down pre sale, and then seem to fall off the face of the earth post sale. I'm not one to write reviews but after receiving repeated emails asking for one, I couldn't help but post my feelings. All of this trouble to have a squeak looked at and to receive a spare key.
I actually have an appointment with the local Jeep dealership to take a look at my vehicle. I drove my car at night for the first time and it appears as if my driver side headlight is misaligned with a large dark spot on the road. No sense in letting Cowles Ford know since they don't respond anyways. It is very disappointing to already be paying for a service check on a car I've had for 8 days, but I can't make anybody do their jobs.
*Update*
3 days since above review
Contacted the customer relations manager, Deanna. She took down my info and forwarded it to someone else. She called me back to confirm that my info was passed on and that I should give her a call if I do not hear anything within the next 2 days. Well guess what? Still no call back. I've had this car almost 2 weeks at this point. The driver side headlight is misaligned and has a large dark spot on the road. The front driver side tire was noted during the test drive as having much lower tire pressure than the rest. Luis suggested that it just needed air. The psi is dropping daily. So much for having a new set of tires.
Hopefully Deanna can make something happen. I want to note that she is trying to make something happen for me so this isn't a negative review about her at all.
Joshua Miller and the Green Team at Cowles Ford did an exceptional job of repairing a power steering line leak and engine misfire, which was causing a "bump" and loss of acceleration at 40 mph and at 60 mph on my 2006 F150! Thanks! They even came in slightly under original cost estimate.
Very responsive and professional service. Communication in reporting the issues and costs was also very effective.
Chester Jennings sold us the car. Chester is amazing and my new Explorer is amazing! We have bought many cars from Cowles Ford. Chester is the reason!
The service was fine. It wasn't too bad of a wait either. Michael isn't our usual service rep (?) as I was told, but I felt that the vehicle was well taken care of, and he was very efficient. Our usual rep(?) is Ed (?) but never saw him. The only thing that I found is that the check-in for service is very confusing, as there are no definite lines of any kind.
My 2012 Ford Focus had the infamous transmission malfunction and Patrick Rotchford did everything he could to make sure my car was fixed and I was well taken care of. The transmission was covered by the extended warranty program but a rental car was not. Patrick pads for half he cost of the rental when ford would not pick up the bill. After my car was fixed it malfunctioned again the infamous will not start issue. Patrick once again got me back on the road with quick service.
Friendliest people ever! Really glad to be dealing with them looking for my new car :)
Frustrating!!! I had a problem with the lights of my F-150, so it did not pass the state inspection. They gave me an appointment for Thursday, Oct 4 at 10:30 AM, so I dropped the vehicle off on Wednesday evening. They never called me on Thursday to give me a quote. When I called them on Thursday, they told me that the car had been fixed, but that the inspection had failed!!! Really? That was the reason I took my F-150 there in the first place. So, they hung up on me and told me that they were going to keep my car one more day. On Friday, Oct. 5, I had to go and show them exactly what was wrong with my car and what was wrong with the wiring. Then, they told me that they had to keep it until Monday. You would think that they would do their best to fix it right away after they kept it for two days and did not know what to do!!! The service at Cowles Ford had gone down the tubes since they got a new manager. I m picking up my car if they ever get it done and I ll never take it there again!!! What s wrong with these people??? Shame on them. I have been taking my car there since 2013 but believe me - NEVER AGAIN. The guy who was helping me, could not care less of me as a customer and I can swear that he even inflated the prices do I don t go back there again!!!
I have had a wonderful experience with my sales and finance ladies. My sales lady worked with me in getting my questions answered and settling on the car for the right price.
Clean and very responsive. Finished repairs in a timely manner.
Jared services my car almost every time I go in, and he is excellent! He always provides service with a smile and goes above and beyond.
Cowles Ford Service department was simply amazing! James helped me every step of the way for the service of my truck. He went above and beyond! I highly recommend James and his team to take care of your vehicle!!
I spent two days working with Cowles Ford to trade in my F-150 on a beautiful Lariat. I came to the dealership with a deal in mind. While I had a disappointing experience with one of the sales managers which almost cost them the sale, I will say without a doubt that the finance manager, Ms Mimi Said, saved the day for both Cowles and for my business. If I could give HER fIve stars I definitely would! She worked miracles for me, and was able to get me out the door with a truck I love and a phenomenal deal! Thank you, Mimi, for saving the day!
Apparently due to a recent changeover in senior Service Department management, I had a less-than-staisfying experience with getting my 2004 Ford Ranger repaired, for the following reasons: Communication with me, the customer, was hit-and-miss, at best; several repairs were completed that did not address the problem; the repair was finally completed after the shop foreman returned from vacation and was able to bring his experience to bear on the issue. After I expressed my dissatisfaction to the General Manager, a significant adjustment was made on my final invoice, which was greatly appreciated. I am hoping that Cowles Parkway Ford Service will be able to work out its issues so that in the future I can take my vehicles there for service and be confident of a satisfying experience, like I was used to for over a decade.
Poor bait and switch sales tactics bordering on deceitful
Why don't you look at my service ticket that has been open for 4 months and call me back like you said you would. Or the 3 times I dropped off my truck and you didn't have the parts. Worst service ever
If you are looking to buy a car or truck ask for Butch!! He is wonderful!!
My family thought I was crazy driving 400 miles from Ohio to buy a Truck in VIRGINIA.
But I saved 6k on a F-150, I think it was worth couple days work. Not to mention had good time.
Nice people, rock solid honesty! The only reason the didn't get 5 star is took 6 hrs from arrival
To departure. But mostly goes with buying any car these day.
James McDowell was excellent and courtious. Definitely on it
Good work and fast. Would be great if they washed the truck. I bought my F150 from Cowles brand new in 2014. Great Pickup Truck.
Great service here. Went in for routine maintenance and was in and out in about 30 minutes.
Be careful when bringing your car to service, make sure you inspect your car when you pick it up. They brake stuff and if you don't see it right away, they will not take any responsibility. If you decide to perform a recommended service, make sure they do what they promise. Many times they don't do what the service includes such as tire rotation, lubrication, check and refill fluids, etc, etc. Car dealers and shops in general are shady business, and unfortunately Cowles Ford is not the exception. Even though we have used this dealership for all our services for our F150 and our Ford Explorer they have decided that the broken cargo net they ripped off was something we did. And by they way, don't make the THE SAME BIG MISTAKE we did of buying warranties. DO NOT WASTE YOUR MONEY on that, "big disappointment". This review was not written just because this incident; it is a result of many tiny unpleasant experiences.
I just purchased a 2016 F150 Lariat model and I love it. It has everything I wanted for a 1/2 ton pickup truck. Before I decided to buy this vehicle, I went out to check-out other models of pickup trucks and nothing impressed me than the Ford's technologies they have on this vehicle, and what really sold me out was the active trailer backup assist system. The staff were very courtious, patient and a big thanks to the sales associate Mr. Lauren "Buck" Botha. He helped me a lot in picking the vehicle I want. He was very knowledgeable and understands your needs. Thank You!!
Excellent customer service!! Excellent knowledge of the product!! Excellent experience all together! The sales people and managers at Cowles Ford are the best in the area. I shopped for a month for my 2012 Expedition and at Cowles I got the best price, the friendliest sales people and managers and NO hassle!! I will never buy another vehicle anywhere else. Thanks Cowles Ford!!!!
Fleet bought vehicles struggle through the process here. Dealer staff seem nice enough, but it seems to never go easy.
It seems I have too continually take my vehicle back and have them look at it again for services that I paid for that I then discover we're not done. I needed my headlights readjust because the headlights were beaming way too high. I took it in I paid for it after I left I realize that the headlights had not been adjusted. The good news is I didn't get charge to bring the vehicle back, the bad is, who's got time to wait another couple hours on a second go around when the work should not only been done right but at least done. I pay to have my tires rotated and now I see my tires have not been rotated.I'm going down there to talk to them about why is it that I pay to have the tires rotated but the tires were not rotated especially since this was the main thing I'd brought the vehicle in to get done. I took my vehicle and to get the brakes done after about an hour of sitting around with nobody updated me. A lady comes in to get her brakes done and within about 15 minute she had a Tech explaining to her what was wrong with her breaks and how long she would have to wait until they were done. I approached the manager and ask how is it that she just got help and nobody has come to me to acknowledge that my truck had been taken back. I was told she had an appointment. Once I told the service manager that I had an appointment as well, he did not have an excuse on why she was serviced before me. I'm really beginning to lose trust in this service department.,
Please do not go to this dealership the manager will never let u speak to him. My car has scratches on it and they don t take care of there customers. Trust me there are more dealerships around. Go to other Ford dealerships do not take your car here!
They have wonderful customer service while you are deciding to buy your car, but as soon as they have made the sale DO NOT expect the same high quality customer service. I purchases a new car IN FULL and IN CASH in August, at first everything was fine, I waited for my plates to come through... and waited... and waited, till I needed new temporary plates again. THEN waited again. AGAIN I needed new plates, I called everyday to check the status of my plates but no one would ever answer or return my calls/e-mails/voice mails, to the point that Texas (state where my car is registered) ALSO called both me and the dealership.... 2 MONTHS and they had NEVER sent the paper work to get my registration and plates... 2 MONTHS. But wait there is more... I still do not have the title to my car. I've waited and called with no return calls, and this is getting really irritating. They were quick to take 15,000$, but take their sweet time on everything else.....
Christian was friendly and extremely knowledgeable about the vehicle. He made the process easy, and even helped me setup my FordPassConnect so that I could start the car from my phone. I highly recommend Cowles and Christian.
Needed a ECM programmed on a 2007 Expedition with 5.4L engine after replacing all the timing components still left a CPS that couldn't clear. The vehicle would not start with the old ECM. Ordered an ECM and shop that did repairs could not program ECM. Vehicle was not brought into shop when told and repair delayed. Basically got the vehicle running and CEL cleared. Had to fix some of previous shop's work that delayed the work done by Parkway. Been an event with the phasers and such on the 5.4L engine. Definitely need a more repairable reliable system.
Great Service from Cowles. Mrs. Huda is a great salesperson, she took the time to explain me everything , and worked hard for an excellent deal for me. Completely satisfied. Highly recommend her if you need to buy a car.
Trey Dimsey went above and beyond to get the repairs completed under my Ford extended warranty when the warranty did not want to pay for the proper repair. Trey deserves a promotion and a pay raise.
Arrived at Cowles Ford in Woodbridge VA for a scheduled OLF service. During the oils service the Ford Technician observed a defective sway bar link on my 2007 Chevy Tahoe. They brought this problem to my immediate attention and quickly replaced the defective components. All for less than $200. Cowles Ford also Services my 2010 Ford Fusion and they do a great job. Also their coffee machine is fantastic.
Kimbrent
Josh was my service associate and he was extremely kind and courteous. He took the time to explain the repair I had completed.
cowlesford.com
