CosyChats.com

CosyChats provides personalised parenting support through confidential, one-to-one online sessions with parents who share their lived experiences of raising a family. The service is designed for anyone aged 18 or over, including parents, parents-to-be, those trying for a baby, people considering adoption, and those who have experienced baby loss or didn't become parents. Conversations are not professional therapy but are based on the parent's own journey, allowing users to talk by video, phone, or text.

The platform is located at ByWays House, ArdleighGreen Road, Hornchurch, Essex, RM11 2LE, and operates within the UK. While the specific service area isn't limited, the business is based in the Hornchurch area of Essex. The company has been active as of 2026, with its founding story rooted in experiences from an IVF waiting room that inspired the creation of the service.

To get started, users browse the profiles of parents who have chosen to share their experiences, search by specific life experiences, and select a parent to talk to. Once a parent is chosen, the user books a time slot and can then communicate via video, phone, or text. The process allows anyone to book a conversation for themselves or to gift a conversation to someone else as a present.

The platform offers a feature called 'Gift a Conversation', allowing users to book a session for someone else. Users can also browse by specific experiences such as IVF, adoption, or baby loss. Additionally, the site allows users to become a CosyChats parent themselves by sharing their own lived experience to help others.

Users can contact the business via email at [email protected] for general inquiries, booking issues, or if a conversation didn't feel right. The business also provides a phone number, 07747 44 03 44, for direct contact. While the website mentions contacting parents directly for booking changes, the central support email is the primary method for user inquiries.

The business's own website states that every CosyChats parent undergoes a conversation with the team before their profile goes live. Additionally, every parent's identity is checked when they join, and proof of parenthood is required if they are a parent. They must also agree to the company's guidelines to ensure a safe and consistent experience for all users.

The service allows users to rearrange their booked conversation times directly with the parent, provided both parties agree. If a user needs more time, they can simply make another booking with the same parent. The platform also supports swapping to a different parent if needed, though this may involve adjusting the rate difference.

The Refund & Rearrangement Policy states that within 14 days of booking, users can cancel for a full refund of any conversations that haven't taken place. After 14 days, a full refund is available if the cancellation is made at least 24 hours before the conversation. For later cancellations, the company will assess what is fair on a case-by-case basis.

The platform aims to reply to emails within two working days, though this applies to general inquiries rather than urgent support situations. If a conversation didn't feel right, users are encouraged to end it at any time and report concerns to the support email. The business also notes that they cannot respond to urgent situations and directs users to emergency services if needed.

The website mentions a 'Refund Policy' and a 'Privacy Policy' as part of its legal framework, alongside a Cookie Policy. The service operates under the domain cosychats.com and is part of a larger ecosystem that includes a blog and a contact/help section. The site also features a 'Gift a Conversation' option which has its own specific refund rules where refunds go to the person who paid.

The business's story is rooted in the founder's experience in an IVF waiting room, where a conversation with a stranger provided understanding and hope. This theme of finding connection in waiting rooms is central to the brand's identity. The service aims to replicate these meaningful, non-professional conversations for anyone facing similar challenges in their own journey towards parenthood.

CosyChats.com has no reviews on Trustburn yet. Anyone who has used it can write the first review on its Trustburn page.

CosyChats.com has official profiles on Facebook.