Contactual Review

About Contactual

Contactual: Revolutionizing Customer Experience with Cloud-Based Call Center Software

In today's fast-paced business world, customer experience is everything. With the rise of social media and online reviews, customers have more power than ever before to influence a company's reputation. That's why it's crucial for businesses to provide exceptional customer service at every touchpoint.

Enter Contactual – a cloud-based call center software that connects businesses with their customers on their channel of choice. Whether it's phone, email, chat or social media, Contactual makes it easy for businesses to design better customer experiences.

With over 20 years of experience in the industry, Contactual has established itself as a leader in call center technology. Its parent company 8x8 Inc., is a publicly traded company on the NYSE (EGHT) and has been recognized by Gartner as a Leader in the Magic Quadrant for Unified Communications as a Service (UCaaS) worldwide.

So what sets Contactual apart from other call center software providers? Let's take a closer look at some of its key features:

Omnichannel Support: In today's digital age, customers expect to be able to reach out to businesses through multiple channels. With Contactual, businesses can manage all their customer interactions from one platform – whether it’s phone calls or messages via email or chat.

Intelligent Routing: One of the biggest challenges faced by contact centers is routing calls efficiently. With intelligent routing capabilities powered by AI and machine learning algorithms, Contactual ensures that each caller is connected with the right agent who can address their specific needs.

Real-Time Analytics: Data-driven insights are essential for improving customer experiences and optimizing operations. With real-time analytics provided by Contactual’s reporting dashboard and customizable reports feature you can track KPIs such as average handle time (AHT), first-call resolution (FCR), abandonment rate etc., so you can make informed decisions about how best to allocate resources across your team members based on performance metrics.

Easy Integration: Integrating new software into an existing tech stack can be challenging but not with Contactual! It seamlessly integrates with popular CRM systems like Salesforce.com so you don't have to worry about data silos or manual data entry errors when transferring information between systems.

Scalability & Flexibility: As your business grows so does your need for more advanced features like IVR menus or custom workflows which are easily configurable within Contactual’s platform without requiring any coding knowledge whatsoever!

24/7 Support & Training Resources - Contactual provides comprehensive training resources including webinars and documentation along with 24/7 support via phone/email/chat so that you never feel alone when using our product!

In conclusion,

Contactual offers an all-in-one solution designed specifically for modern contact centers looking to improve efficiency while providing exceptional customer service across multiple channels including voice calls,email,social media messaging etc.. Its powerful features such as omnichannel support,intelligent routing capabilities,and real-time analytics make it stand out among competitors while its ease-of-use ensures quick adoption even among non-technical users! So if you're looking for an innovative way to revolutionize your contact center operations then look no further than Contactual!