consumrbuzz.comBE AWARE!! Consumrbuzz is deceptive, scamming, fraudulent company that use unauthorized charges on credit cards they keep on file
This complaint concerns Consumrbuzz's unauthorized and unlawful billing, deceptive communication, business & contracting practices, failure to honor documented cancellation from consumers, misrepresentation of consent, lack of documented service delivery, and repeated harassing communications by multiple Consumer Buzz employees over the phone, following misleading and misconstrued communication and unethical practices.
Despite a formal cancellation request in October 23, 2025 due to non-performance of promised services, and not showing up to consultation calls, ConsumrBuzz continued charging my bank account $249 per month without my knowledge, consent or authorization, without invoices or receipts provided, without documented deliverables, and without any communication for 4 months from them after documented cancellation of services. The company fabricated a narrative suggesting I consented to continued services, over the phone on Nov 3, 2025, after my cancellation of their services, but since they didn't show up to previously scheduled calls and asked me to attend a call on Nov 3, 2025 so they can "show" me the work they did I attended that one last call. Nothing indicated to me they did any SEO work and I never revoked my emailed cancellation on Oct 23, 2025.
My financial institution investigated and provisionally credited back the disputed charges, determining they were unauthorized, and advised to contact the company again and try to resolve it, directly with them, so I called their customer service representative on Feb 20, 2026 who argued with me during a 58-minute-long call, with an accusatory tone that I agreed over the phone to continue with their services, but she refused to answer why the company refused to acknowledge my cancellation and why they did not provide a single documentation of services rendered, or receipt, and invoices. She told me that there is nothing she can do and a supervisor will call me on Feb 23, 2026
Initial Engagement and Non-Performance:
I paid an initial fee of $299 on Sep 2, 2025, for services promised by ConsumerBuzz, before they even did any work. After a year-long annoying phone solicitation, when they called again on Sep 2, 2025, I decided to try their services and requested a documented scope of work they were selling and instead I received a Digital Marketing Agreement, which they didn't sign, however as soon as I opened it, via email, my electronic signature was on it, including that in addition to a $299 one time charge they also will charge a monthly recurrent $249 for 12 months, which I never consented to, nor had an intent to authorize. I only saw this much later, and suspect a serious violation of the contract, manipulation.
Almost immediately in late September, the account manager repeatedly failed to attend pre-scheduled consulting calls and never provided any performance reports, SEO documentation, metrics, or work product. The only communication I received referenced the creation of a QR code, which I already had and can do myself. I had no ability to verify whether any services were performed, and due to repeated no-shows and lack of documented service, broken trust, and noticing that they took an additional $249 without my authorization, and knowledge, I formally requested cancellation on October 23, 2025, via email.
They failured to honor my cancellation, despite my explicit and documented emailed request, and ConsumrBuzz did not provide any written response nor an acknowledgment of my cancellation. Instead, the company immediately contacted me excessively by phone. I finally answered one call on October 24, 2025, after repeated and harassing attempts from their organization.
During that call, the representative apologized for missed meetings and asked to me to attend another call on good faith with an account manager, so he can show me the work he completed to date and I agreed only to view what they claimed had been completed for the $548 they already took from me.
The only item shown was my existing Google Business profile.
No documented SEO reports, analytics, deliverables, or measurable work were presented or ever provided.
I explicitly stated I would monitor to see if traffic improved, however I did not revoke my Oct 23, 2025 cancellation.
I did not authorize any continuation of services, I did not authorize recurring billing and was waiting for a refund. Instead, Consumrbuzz charged my card again for $99 in Nov 2025, despite my complaint, cancellation, and request for refund for all unauthorized changes.
Observation of a screen does not constitute contractual consent or authorization for future charges.
Unauthorized Recurring submission of charges followed, even after my Oct 205 cancellation
Consumer Buzz charged $99 in November (allegedly a discounted rate, acknowledging their wrongdoing and services not completed. I was shocked to discover that after this last call beginning of Nov, and after not a single communication after that from either party, Consumrbuzz had the audacity and continued charging $249 per month in December, January, and February of 2026
I never authorized recurring billing before or after cancellation,
I never signed an amended agreement, I never provided written authorization, I received no invoices, I received no reports, I received no service documentation, and not one person contacted me from ConsumrBuzz, and I received not one email correspondence during December, January, or February of 2026.
Funds were withdrawn from my checking account without valid authorization.
They dishonestly fabricated unfactual consent narrative, after I disputed the charges with my bank, ConsumrBuzz sent a written statement to my email claiming, that I agreed to continue service after cancellation, on thatg Nov 3, 2025 call with the account manager, which is absolutely untrue. I never approved ongoing billing, and these false claims are the cornerstone of their deceptive and fraudulent business practices.
After my cancellation, there was: No written reinstatement agreement, No email confirming consent, No signed authorization, No documented service approval, No proof of deliverables, No billing authorization.
Their statement contradicts my documented cancellation and the absence of written consent.
Harassment and False Representation: On February 4, 2026, after I discovered that ConsumrBuzz continued to post transactions without my consent after I cancelled services on Oct 23, 2025, I wrote to them again an email and I received 9 phone calls from 3 people calling 3 times each from Consumer Buzz and affiliated individuals.
A voicemail was left stating they were “managing my website.”
which was also unauthorized. ConsumrBuzz does not manage my website. They do not have permission to access, represent, or control my digital assets. I considered the repeated calls harassment and followed up with an email requesting immediate resolution of their unauthorized charges, and not acknowledging and processing my cancellation back in Oct 2025.
Summary of Violations ConsumrBuzz engaged:
Failure to deliver documented services, failure to honor a formal cancellation, unauthorized recurring billing I never consented to, lack of invoices or performance documentation, lack of receipt for all of the charges, misrepresentation of consumer consent, fabrication of verbal approval narrative, repeated harassing phone calls, false claim of website management authority post cancellation of all services.
Harm Experienced: unauthorized withdrawal of funds in the amount of $1,394, time spent disputing charges, harassment , privacy invasion and stress caused by aggressive phone contact, misrepresentation of my consent and business relationship, risk exposure regarding digital asset control
The company now in Feb 2026 states the account is “cancelled,” despite my cancellation occurring months earlier in Oct 2025.
I have demanded written confirmation of permanent cancellation and cessation of contact.
Investigation into their billing, deceptive contracting, and consent practices are ongoing by major consumer protection, Business Bureau, and other authorities, and organizations.
