Do not use them. It took me only one month to realize after seeking info on debt management and they call to start the process is the only time you will ever be able to speak to a person. They send out proposals that somehow never make it to the creditors. Then the payments they send are so small you have remaining balance plus the late fees which double my payment for the next month through the creditors. I was in contact daily with my creditors and they even tried more than 20 times to contact CESI. Even leaving messages with my reps voicemail asking for confirmation. This company slacks hard on the contract details. Just don t use em. They may be good if your behind, but helping consolidate payments at a lower rate, that is where you get hurt.TRUST ME, don t use this company.
Absolutely not worth even trying the service they offer, They dont listen to the customer at all I updated my phone number, address and email with them back in November 2019, only to find out today that they never received any update information, they are extremely slow on making the payments to my creditors which then caused even more problems with them due to late fees and other interest related fees that just keep climbing. Even still today after my phone call to them with my new updated email address and I'm told they sent email out but again nothing at all has been recieved . Cesi has done nothing but cause me even more issue's with creditors and their customer service rep's are not helpful at all in any way & are rude and unprofessional.
Gave them a lot of personal information a lot of it...for no reason at all! So I don't make enough money to pay all my credit cards..hence in debt... all my Bills are current so they can't help me. If I'm in debt that's the point/reason I'm needing help/assistance.
As someone that worked there watch out. Not only are they not torally non profit but they forgot to pay me. Imagine what they can can do with your creditors.
don't expect to do any of this process on line. they require a long phone call for everything. nothing was paid in a timely manor at all. the information I was given up front was almost not at all what actually happened. I appreciate the call however after the person I spoke to there on friday treated me like trash I don't think I'd like to speak with your customer service reps again. thanks
They helped me with my Credit Card Debts. Excellent Counselors and Customer Care service. Recommended . Call and do the Financial Assessment, is FREE. Thank you CESI for give me Debt Relief.
Consumer Education Services Inc was honestly the best decision I have made to get rid of my debt hassle free. With having about 40K worth of debt, it would have taken me years to pay off my debt especially with the high interest rates that the credit card companies had, compared to what CESI helped me get. The customer service was phenomenal and accommodating every phone I ever made. I never waited more than 3 minutes waiting to speak to a representative. Thank you Consumer Education Services Inc for making my life now debt free!!!!
I've been using them for i think 2 years and so far no issue. They pay on time and they have it on auto payment that takes one less headache away from my daily task. It works
Over the Past 4+ years they have helped me get my credit in check and pay off 3/4 of my debt. I just recently got a really good job and I am able to take over the rest of the payments left on my account with out CESI but I will always recommend to anyone that struggled like I did with credit card debt to contact them. They are more then willing to help. It was very hard for me at first to even call them but the best part was for about 5 different card they made it 1 easy payment and they sent the money out to them so i didn't loose track or forget. Plus they did lower my interest rate on at least 3 of them. Though I certainly hope I don't get into trouble again with CC debit but if I do i know i can always reach back out to them for assistance.
I reached out about debt consolidation advice and scheduled a 15 minute phone consultation (they were 10 minutes late). 30 minutes into the call they informed me that I'm not eligible for their services because I'm able to pay all of my bills. Why didn't they make that clear upfront instead of wasting so much of my time?
