This is one of the worst ISPs I have worked with. They insist on managing port forwarding rules as well as the router from their side and refuse to give IT professionals, hosting services from home, access to manage this ourselves. Somehow these rules disappear on a weekly basis and my connectivity is constantly interrupted. Their service is quick, but I have to contact them weekly to restore port forwarding rules. I have never had port forwarding rules just disappear like this!? WTH! I am forced to use them due to exclusivity contracts with the complex I stay in, I'll be moving soon just to reduce this admin and have control over my own networking setup again. Extremely disappointed!!
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(Poor service levels unresponsive) Update: I have subsequently spoken to Dave Couves and am pleased to say that he is personally handling and resolving my issue...thanks Dave
You guys r awesome i love the service the only time we have hickups is when its load shedding you guys r the best thank you so much ure technicians installing were excellent thank you thank you
Im by comtell for a year now and i must say they are really bad, ive complain so many times and send them so many email to explain to them, y im payin for a 4 meg speed but if i do a speed test 98% im running on .50 or 1.50 meg speed, everytime they send me a ticket num to tell me its sorted but whn i check i sit with the same problem, send only once there ppl out was during lockdown nd only for 2 days my speed was running on 3.5 meg speed nd i was happy but thn it goes back to 0.50 speed .. Nd i was only a week behind with payment nd whn i paid the friday nd Saturday nyt the switch my wifi whn i ph the sunday i was told there accounts ppl dont work weeknds, so how do they switch me off nd there ppl not workn weeknds so im whole day without wifi nd they got there money... and im not the only one who has a problem with thm... I regret being with them.. wont reccomend anyone to use there service
About 4 months ago I signed up for a 24 month contract, but regretting it up to this day, one never gets the line speed you signed up for, everytime you phone in, they "reset" your connection,but the it only helps for a day or two. with the recent rains in cape town, I was told it is slow due to the rain, but payment is received irrespective of rain or sunshine.
We were with Comtel Communications for about 5 years, recently when interference started to occur and emails were sent back and forth on the problem, instead of pushing to fix the problem they decided to terminate our contract forcing us to move to a better ISP. Their support is slow to respond and often doesn't help. Their connection can't go 1 week without a problem occurring. Our experience was bad to say the least.
Today's date: Thursday August 5th (A normal working day).
My internet has been down since yesterday 2pm. I reported the issue at 5 o'clock. They said they would get back to me later. They didn't. I called them at 9 o'clock, they said it could be my router and that they would get back to me later. They didn't.
This morning 9 o'clock. I call them, they say that I should try change the ethernet cable. (It took them 16hours to take the first step.) It did not work. I call them again, they say it could be something wrong with the Fibre provider and that I will get a call today. I didn't.
I go to their office, because clearly they can't come to me in time. I give them my router to make sure it is not the routers problem, they confirm. It is my fibres problem. But wait, in order for Fibre people to come to house, Commtel has to first come to my house and make sure, then submit a report before to let the Fibre people know.
They tell me the earliest they can come is tomorrow Friday at 4oclock. (almost 24 hours after my first call).
Now I have to wait till Commtel comes to my house, does an unnecessary check (because they already know the problem). Then report the issue to Fibre who can then only come the day after because 5oclock would be the cut off time. And if Saturday and and sunday is a non working day for them, then :)
Very disappointed in the service, it shouldn't take you two days to come confirm the problem that you already know in order to take further action. Especially when i live 5 minutes away from your office.
As an internet service provider company, you should always act in the best interest of your customers. And 2-3 days is not a reasonable waiting time.
Wireless connection has been off almost the whole day. No.communication from Comtel that they are working on the tower nearby. Had to find out from my neighbour. This is bad service on your part Comtel!
My first praise goes out to Fiekie for asking all my questions before I was a client of Comtel. He even answered after hours which I apologize for.
Comtel's turn around time was unbelievable and booked the installation at 08H30 which i thought they would not stick to as this is very unheard of by any other ISP. They arrived and did a quality job.
I was concerned because i will not be allowed on to the Router which is a big concern as I have been dealing with Telkom for +5 years. No ticker was ever closed under 2 days.
Logged my first ticket with Comtel and was logged and fixed in 10mins even if it was something simple I did not expect that.
Keep in mind its been 12 hrs with Comtel. I'll revisit this review in 3 months
Our company has been a client of Comtel for a few years, however I have only been dealing with them for almost 2 years and have nothing bad to say. My experience dealing with their support team and other departments is nothing short of great. I have never had any issues and would definitely recommend their services.
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