3 years ago
I ordered a custom-build PC from Ibuypower, and it...
I ordered a custom-build PC from Ibuypower, and it took them over a month and a half to get my PC built and sent to me. I would have been fine if the inconveniences stoped there, since I understand that Corona could be a big factor for the longer wait times. What was unacceptable was the fact that the company SENT ME THE WRONG RIG THAT WAS MEANT FOR A DEVIN IN A WHOLE OTHER STATE. This other customer received my pc and we were told we would receive a return label for over night shipping. The label they gave us to return the pcs was ground shipping and the most compensation the company was willing to offer for this whole inconvenience was one day shipping (from ibuypower once they received my pc back) and a $25 keyboard. This is the compensation i was offered for their major mess up and a $1.47k rig. The other Devin who got my PC sent me pictures of it via FB and he was literally turning on and using my PC for days. I did not pay for a used rig, I payed for a new one. When I asked IBUYPOWER to rectify this and send me a new prebuilt rig similar to my previous specs, worth 1.5k (I was not trying to wait another month and a half for a custom build), I was told that I would have to wait for them to receive the rig a week later in order to get a refund and then order the prebuild, offering no compensation of any kind for this massive inconvenience and expecting me to shell out more money to a company that clearly doesn't value their customers. They would much rather save a measly $30 rather than correct THEIR mistake. I canceled my order because I refuse to do business with such a shady company thats been nothing but headaches from the start. I encourage anyone thinking about purchasing from IBUYPOWER to look elsewhere.