Community Health Center of Buffalo Reviews

My experience at community health center is a positive one. The employees are friendly and they take care of my needs at that time, either referrals, testing etc.

Dr. Pamela Reed is the best Dr. I have had the experience to see. She is thurough and has helped improve my health in the time that I have been coming to her. The staff is friendly.

I changed my doctor from Dr.Flores to Dr.McDaniel. I'm receiving the same great service,Thank you!

good gyn....but making an appointment is like winning the lottery, the chances are slim, constantly transferring calls to the answering voicemail leave a message machine. you leave a message and no one calls back. they say theyre experiencing "a high call volume" but i call every hour of every day.

The doctors are really good but the staffs and the nurses are horrible! Staffs are rude and unprofessional. Takes forever to schedule an appointment and then if they do give an appointment, they call on the day of the appointment and cancels the appointment. The wait time is unreal. I have waited there for about 1 hour and 45 mins. I wish there was a 0 star so i would give them that!

Honestly getting an appointment is probably the hardest part. The lack of communication when appointments are cancelled or when someone made a booking mistake. I took my sister 3 times on a row someone messed up and I missed work 3 days cause of someone who cannot do a simple task.... The doctors and nurses are great but man PLEASE FIX THE COMMUNICATION. Hire some people who can talk nice and is good at answering phone calls damnnnn

UNPROFESSIONAL! Nurses playing music, hour wait after they call you to the back! I need a new primary ASAP!

The front desk is COMPLETELY INCOMPETENT and just to make you even more frustrated they talk real slow and say things like "this isnt my fault" and "well I cant believe someone told you that" running into this occasionally would be acceptable but I have NEVER had a positive experience.

HORRIBLE! They answer phones with attitudes and will literally hang up on you mid sentence. Agents and supervisors in the call center have literally the worst attitudes I ve ever come across and if you get an attitude right back they ll threaten to discharge you. They schedule you for one time and then change it without notice. Oh and doctors refuse to provide care to patients because they have paperwork that s more important.

Help desk as well as nurses work there they should be more professional.

Alam Rozana is AWFUL!!! She is so rude and disrespectful!! Do not see her. My interaction with her was awful! She screamed at me and hung up on me. Not a good look for a DOCTOR WHO WENT TO MEDICAL SCHOOL! You can see a much better doctor somewhere else who actually respects ALL HUMANBEINGS!

Tried making a dentist appointment as a new patient. The person over the phone seems to have a Big Actitude, Very Unprofessional! No wonder this place has a 2 star rating

Can't even get through to make an appointment and ofcourse you're only allowed one day to call and make an appointment. If you can't call on Monday it's too bad. Today their phone system is not able to recognize my phone entry.

I put me on hold for 20 minutes and finally the answer and they closed at the same time, they are sick people

Never get calls back for counseling, adult doctors rush you and laugh when you make a suggestion on what you think is wrong, no one can tell me the name of the psychiatrist my son saw so he can t get his medicine, they have yet to have the correct reason my kids come into the office for, receptionists seem annoyed and have very personal, adult conversations while patients sit 15 ft away... kids doctors are great but this office is a joke.

I have been trying to get the doctor to send my prescription to the pharmacy and I have been trying to call the office for three days no one knows how to transfer the script.
I just need my medicine to be transferred to pharmacy
I had a appointment on Thursday with obgyn and the doctor writes my prescription but doesn t even send it to my pharmacy
And now I have been calling past three days and no response
I will just changed my doctor know. This is ridiculous
How could u forget to transfer the prescription
Definitely won t be driving two hours just to see the doctor. I don t even live near.
Wont be coming back.

Quick and easy if you have an appointment. They are very quick and you are done within 30 minutes or less any appointment. The docs are very knowledgeable and actual professionals who care about you.

Super nice staff. And the doctor herself accually called me for a follow up.

Big scammers, avoid this place. U have to pay 3 times more regardless of your ability to pay. Dental billing manager is rude and racist. I had to pay 990$. For some small fillings. Will go to court.

I have been receiving physical therapy for my right knee from Dr. Volmy and am very pleased with the progress. She is very knowledgeable and service oriented, it has been a very enjoyable experience.

Disturbed that upon walking into the waiting room, 3 out of the several people waiting were not wearing masks. A few did not have them over there noses. In a clinic?! No social distancing was enforced. I did not feel safe for the scheduled physical. Why is the staff not ensuring patients safety!! I will not be back, I will find a safer alternative!

The people at this facility do not care for its patients and only care about the money they get from them. The way they handle their patients is unbelievably unprofessional.. like who even runs this place? Every time I go there I see new faces. What s wrong with this facility that they can t keep any good staff members? The high rate of employee turnover concerns me and makes it appear as though they don t have there heads together there. Out of all the medical facilities that are located in buffalo and surrounding areas this has to be one of the worst. How many cases of malpractice must happen before they shut down? Hopefully sooner than later.

The care given here is amazing! They listen to ur concerns an work with u to come up with what is best for ur health. I am very pleased with my primary Dr. However I do not like the constant calling to "try" and schedule an appointment it's like pulling teeth! No matter what time of the day u call it's always "due to high call volume, try ur call again later!" And if u leave a message they never call u back! I really need them to come up with a better system...

It is VERY frustrating,especially when you are hurting and need an appointment and can't get through on the phones. It's been times when I've called and been on hold for over 25 minutes,this is just ridiculous.....looking for a more professional Dr office.

This place is horrible. You have two good doctors and a good np. I have reported my doctor to administration 2 times. You can never get through on the phone. The staff hardly calls you back after leaving messages.

Do not waste your time... Very UNPROFESSIONAL very SLOW receptionist is always rude.. Better off going to the emergency room.

The staff is so unprofessional i called the nurse line to have a prescription filled the nincompoop on the other end of the line didnt know what to do so instead of asking for help she transferred me to an empty mailbox. I called back 5 times and noone answered. I called back from another number and someone picked up and hung up on the NURSE LINE. thank God it wasnt anything serious because someones health could have been compromised. Then my PCP gets the request and denies filing the script because i can get it over the counter but its cheaper if i use my insurance. He told me no go buy it like the money was coming from his pocket! What is it tou you just fill the script!! Needless to say im definitely switching providers and i wouldn't recommend anyone go there.

I am getting ready to leave this drs office n take my daughter out to! They do not answer calls, and when they say they will call you back they never do... i always have to wait days for my refills and i was recently told on Friday 9/7/2018 that my Dr was going to call another inhaler in for me and now today is Tuesday 9/11/2018 and its still not there...... i have had nothing but issues with this Drs Office since i been coming here......

The services this facility provides is terrible during this pandemic.

For the kids, it's a GREAT place. The dental appointments are always great and the kids enjoy their cleanings. (What kid enjoys the dentist?) But the dental hygienist makes them feel comfortable and makes it fun. I've also had a great experience with our children's doctor at the pediatrics. They've been patients of Melinda Cameron since they were born and I would ABSOLUTELY recommend her to anyone. I'm not sure about others there but definitely her! The only reason why I only give it 3 stars is because I had an awful experience there as an adult. When I first started going I had a wonderful doctor who changed offices within a year. I was kind of floating around between different doctors. I never really had to many health problems so I didn't really go very often. I worked with kids for over 20 years and got a new job where I had to have a doctor sign off for me. I talked to him briefly which was hard because English isn't his first language and we couldn't understand each other very well but I dropped off my paper with him and assumed everything was okay. He wrote that I wasn't fit to work with kids because I was a Heroin addict. That's exactly what he wrote on it. It baffled me because I've been on MAT for over a decade now. Ever since I moved to NY 6 years ago I get UAs and go to substance abuse counseling and have never had a dirty UA for ANYTHING let alone Heroin. I've been 100% clean, go to meetings, etc. I could easily prove this (Which I'm in the long process of doing now) But since they sent me to a doctor who couldn't talk to me and ask questions he just went by what's written in my file. I'm very honest with my doctors about my past. But because of what he wrote it looked like I was an active user. I lost what I thought was going to be my dream job because of it and now I'm fighting to get this off my background check for working with kids because it's literally all I've ever done and went to college for early childhood education. I switched to a new doctors office and explained why I switched and my new doctor was pretty appalled by what happened to me. She was able to get all my information with a simple signature from me to verify I've been clean for almost 7 years from ALL substances now. So, if you have kids or utilize the dentist Its a good place but the doctors office for adults is a joke.

I am a patient and I love my doctor. Dr. Reid is the most thorough and caring doctor I have ever had. She gave me an honest snapshot of my health and a plan to do better. We need medical professionals in our community who understand how our culture impacts our health. The Community Health Center of Buffalo offers just that.

Disappointed at the rude, unprofessional behavior of the receptionist, Vanessa. She became hostile and angry when I asked for a copy of a page of a medical record for WIC.

Everytime they give an appointment and without telling they just cancel. when I'm in hospital then they said they cancel it. they are so rude and useless

These people are so annoying never answering the phone they cut the call right when you call how horrible.

Made an appointment while the lady on the phone was smacking gum. Lovely

I've had the pleasure of finding some wonderful Drs. Dr Pamela Reed is my primiary she is absolutely the best. Dr. Claudia Emerson is my gyn I'm so grateful to have found such highly skilled professionals. My daughter also goes here and we couldn't be more satisfied with the level of care we receive. When we first started going we had no insurance but that didn't change our treatment or level of care. They have worked with me and now me and my daughter have had health insurance for 2 years. Did I mention the dental is one of the best dental staff in the state. The facility in buffalo is Always so clean bathrooms areAlways fresh and clean.

I can only speak for the Lockport, NY location. It's extremely difficult to get them on the phone. Twice I've had to physically go in to make an appointment. They never do anything right. The Doctor never sent my scripts to Rite Aid and never sent my referral to the Endocrinologist for my Thyroid biopsy for the second time. Also never sent in my documented diagnosis to my disability review worker after she requested it twice. So I had her fax it to them, so I'll see if that actually do their job and send in what's been requested since they are not very reliable. If I could I wouldn't give them any star's. Please if you can, steer clear of this place. Oh yeah I got charged $7 for a finger stick to check my blood sugar???? Really. I'm in Erie county now glad to say I have a new doctors office that stays on top of things.

The staff is friendly, I've never waited longer than 15 minutes for my appt and my Dr is very attentive, & she listens. The office is very helpful and have gotten me in for same day sick visits when needed. I'd recommend this group to anyone who needs great primary care.

I have no idea whether the doctors are good or bad but the service you get from the administrative assistants in regards of appointments and rescheduling is absolutely terrible. Right from the start of the phone call she had an attitude like I was inconveniencing her for needing to reschedule my appointment. Then I couldn t reschedule at that particular time. I had to call in another week to reschedule. Tried becoming a new patient but the service right from the start was so bad you couldn t convince me to come here.

I went for peds & enjoyed it first visit went in half an hour before appointment and was seen right on time loved the nurses doctors a little bit rushy to give me next app since it was getting busy but over all it was a decent place

I give community Health Center 5 stars for its excellent social work team! Ms. Mary Walker is a gem and asset to the Buffalo community! She provided advise on the care of my family member that were unable to get elsewhere in the last 7 months. She was genuinely concerned and now my family member is safe and getting the medical care he needs! I woiuld give the social work team at community health center 10 stars if I could. gob well done Ms. Mary Walker!

**this addition (1year later) to my last review below*****

So... Now i can't even get an appointment. Once again i am told that me and my child are not currently patients. They don't seem to care that my child needs shots for school again. So... It looks like i must start all over and supply them with records from my personal files once again... IF i can get the appointment and then IF they let me in the door for the appointment.

***(1st review)*** to Guess nobody answers the phone for appointments. Been trying to call for months now. Can't even leave a message
**edit** i see you say you have made improvements. But i have not had that experience. They refuse to give appointment for the 3 month booster shot at the time you have the first shot. So i tried to call still had to continue calling. When i finally did get the appointment it was almost 8 months later.
Not to mention was not allowed to see what i was forced to use electronic signature to sign for. Just told that i would not be allowed into my appointment when i asked to see the document in writing before i sign. So... What did i sign my life away to so that i may see my doctor????

I went to their Lockport location. They were on a list of accepted providers from my insurance. I didn't realize it until I got there, but they are like a ghetto clinic. I went in for a physical. They drug tested me for some reason. I just got a $247 quest bill today. When I went in I explained my medical situation to the nurse. She left the room and I heard her tell the practitioner "I don't trust him." Needless to say, I felt like a piece of crap. They don't seem very caring. If you have insurance, go anywhere but here.

This place is repeatedly horrible and incompetent. Staff is unprofessional, unethical, rude, and should be investigated. Laziness, blame the customer for their own mistakes, and poor communication. Management needs to weed out the bad ones, do better hiring and training, and teach current and new staff that it's about the customer not themselves, do their job, and do it right! Also, be legal, ethical, professional, and courteous for starters. The bad ones there ruin it for the good ones and give the entire health center a bad reputation, plus lost business and bad recommendations. 50 people on this site have already rated this place as below average and worse. This should be an alert to management to do something about it immediately. If the staff there treats you disrespectfully and/or incompetently, give it right back to them and file complaints over their heads with outside agencies and medical regulators. File formal complaints.You're the paying customer and have every right to do this. Have your medical and personal treatment by staff reviewed, evaluated and corrective actions taken to improve this place. The doctors might be good, but a chain is only as strong as its weakest link and the staff there is surely that and costing them business. Needs a total overhaul.

They pull the rug out from under their MENTAL HEALTH patients at ANY TIME. They think you can just take people randomly off of their antidepressants and INTENTIONALLY force their MENTAL HEALTH PATIENTS to undergo DISCONTINUATION SYNDROMES (paresthesias, debilitation). They DIRECTLY contribute the ONGOING TRAUMA THAT VIRTUALLY ALL MENTAL HEALTH PATIENTS EXPERIENCE ON A DAILY BASIS IN HEALTH CARE. THANK YOU FOR NOTHING BUT CAUSING ME HARM. Just use Dr. on Demand app instead.

I m here with my child and there system is terrible. One of the lady have bad attitude. Look at the pediatric room with pulling of the paint from the wall. I m sharing some picture.

This is the WORST doctors office I ve ever been to! You can never get a timely appointment! The receptionist are rude and hang up on you. The doctors just brush you off!

POOR DENTAL CUSTOMER SERVICE!!! Keith at the front desk is very rude and the female dentist is only there for a check!!! DONT EVER GO THERE FOR DENTAL

this doctors office will diagnose you with illnesses such as bulging discs scoliosis si joint hip problems fibromyalgia and chrons disease but then when you nneed help for getting disability they will tell you this isnt their job amd their your doctor. I never went to the doctor before this. Now ever since then i have spent the last 4 yrs of my life in some doctors office or another. Still unable to work. My health is worse. I have an extreme phobia of doctors im learning to get over that definitely started here. Have fun if theyre your doctors. I got nothing but priblems and treated rudely for wanting help that was necesarry based of their diagnosis.

The medical staff is very nice, friendly and helpful. However the office staff, specifically the receptionist who answers the phone to schedule appointments are horrible people! No customer service skills, very rude and unprofessional! I cringe any time I have to call to make an appointment. The facility really needs to train the office staff as they are the first point of contact for the patient! Absolutely ridiculous to feel uncomfortable calling your doctor's office when typically your not feeling well when you have to call them!

I go to the Lockport location and I think they are the nicest people. I have Dr. Berrios and I love him. The staff has been very helpful and I have never felt rushed. My son sees EJ and her also is wonderful.

The only problem is that the phones could do better. Otherwise I love the excellent service.

The woman that keeps you from going into your appointment had a terrible attitude and told me i would be charged for no show but she was refusing let my child into his appointment because his insurance was canceled. She had quite the attitude... As she usually does. Put cash in her face and her tone changes. What is wrong with her?
The pediatrician was awesome tho.

I've been going to this clinic for a long time now and over the years, I have to say that I strongly dislike it. Not only are they slow, there have been nurses there that have mispronounced my name in the past. Earlier today, I called to have my files transferred over to a new clinic and I got a receptionist on the phone. When I told her that I wanted to transfer my files, she interrupted and said, "You're hollering in my ear! You're hollering in my ear!" And I was talking in my normal tone of voice! She was very rude to me and, worst of all, she transferred me to the Niagara Falls location where I had to talk to a receptionist there who told me what I had to do in order to transfer my files to a new clinic here in Buffalo! I don't recommend the Buffalo Community Health Center to anyone.

Quite unfortunate because I used to love this place. they had great Pediatricians who took care of kids careful and listened keenly to our concerns. I'm not aware if it's because of the pandemic but CHCB continually schedules appointments and doesn't hold up to it.
I showed up for a designated flu shot and they ran out of it. I understand running out but not informing me before hand and acting like it was my fault made this experience a lot harder to take in.

My kids go to see doctor Cameron, she is absolutely the best pediatrician anyone could have. The nurses are great as well. But I cannot handle how awful the woman who answers the phone for appointments. Or how little time you have to make appointments. You have to make an appointment within two weeks of the day and if you don t get to make the phone call on a Monday you can miss the open appointments, making it difficult to see your doctor. This doesn t work well when you are getting your kids appointments for the first two years

Quarreling nurse practitioner. Just to climb medical field.

Make you feel like family!! Never been treated less

Friendly and caring providers, who execute their duties in a professional manner.

I had a great experience visiting this center. Staff is very helpful and the providers and very knowledgeable l.

TERRIBLE place. Doctors shift in and out like Buffalo winter.

I go to the Lockport location and needless to say I am very very disappointed!!! I called several times and left messages for the nurse and/or Doctor and it's going on three days and yet to hear anything back. This isn't the first time it has happened either. I directly spoke to the receptionist who assured me they would get back to me within and hour and three hours later NOTHING. So I called back and she said they are very busy. I find it very unprofessional that when you have a medical problem and even your doctor neglects to help you.

The most unprofessional doctors office ever! I ve been waiting for 2 weeks to receive paperwork that I need to be enrolled in school. I call everday regarding the status of my paperwork and no one has a clue. It s hard to even get someone on the phone and when they do answer the give me the run around or can t help me. Medical records is no help at all. Nobody wants to help me get my paperwork signed by my doctor for school. This office has 2 weeks to get my paperwork back to me and I still don t have it. PLEASE DON T WASTE YOUR TIME AND ENERGY AT THIS PLACE!!!!!!!!!

Nasty place ever I seen.entire office stuff is not efficient,non cooperative for a very simple from made me go for 2 weeks in row .also nasty management I was willing to pay for my visit no negotiation even though I been patient there from 2years.i would never go there again .never answer phone ..etc unexplainable in writing..

Worst place you can get care at. The primary doctors are ok but when you call the center to try to get something done they either give you a massive attitude or they recognize your number and send you to voice mail. Lmao don't expect a call back. The staff that I have dealt with on numerous occasions either are incompetent or just flat out disrespectful.

I was so happy with CHCB pre-covid, but have been extremely disappointed with their covid practices. I ve had 2 appointments & both times I have encountered multiple staff not wearing masks or wearing them incorrectly. This is my only complaint because otherwise the clinic has been wonderful, but because of these unsafe practices that put patients lives at risk, I ll be switching to a new PCP somewhere safer. Beware of going here if you are at-risk for covid.

In regards to Ms. Thomas's response to my review: their staff may be mandated to wear masks, but that mandate is clearly not being enforced. The CHCB clearly does not pride themselves on their "level of commitment...regarding safe medical practices" since they allow multiple staff members (nurses and receptionists, based on what I saw) to continue working without wearing a mask or wearing one properly. I have switched my PCP to a different clinic and will not be going back to CHBC. Please, if you are immunocompromised or higher risk for COVID, do NOT go to CHCB.

I just called for the first time. Got thru right away. made my appointment no fuss no muss.

It's my second time that I came here with my niece and nephews for their appointments, the appointment was at 8:30 and when I signed in the first floor , I was the second person to sign in but right now it's 10:00 and we are still waiting to see the doctor , why do they waste our time I don't know ? It's gonna be our last visit in this unprofessional building . I hope it doesn't take another 2 hours to visit the doctor .

I am so frustrated with this organization. I am a patient, and I can t get in to see my primary for a sick visit. There is no communication between the desk staff and the doctors. I have been to an urgent care facility three times - leading up to an emergency room visit - in the past three weeks alone because I could not get in to see the doctor with this organization. I have tried getting in contact with the nurses station with no luck. At this point in time, I am very ill with essentially no primary care physician. I am in the at-risk category for COVID. I should not have to fight this hard to try and communicate with my healthcare providers while I am so ill that I have had to leave work and school in order to try to have some type of recovery.

This is not the first time I have had issues with this organization. I asked for a yearly physical, and I was not given one. I was refused a refill on needed medication (saying that I needed an appointment in order to refill, but booking nearly a month to a month and a half out). As a new patient, my previous health and family health history was not taken into consideration or seriously.

The dental services are always behind schedule. Be prepared to spend quite a long time there. The waiting room is overcrowded because they are so far behind. No social distancing, many folks not wearing masks or not wearing masks properly. I came to the dental office with concerns regarding pain, and discomfort. The dental hygienist rushed to clean my teeth, criticized me for wearing earrings to the appointment, and then told me that I needed to make an appointment for another day order to see the dentist because they had run out of time. I expressed that I had made an appointment because I was in pain, the hygienist brought a student to me who told me to get an over the counter night guard - which made my troubles worse. I needed to then make an emergency appointment to see the dentist shortly afterward. I was scolded for using an over the counter night guard (when it had been recommended by the person who spoke to me last from the office), and the problem is still not solved.

The doctors also do not write accurate notes for your visits. Often no notes are written at all. Keep this in mind if you re having issues with insurance or need documentation for legal, benefits, or insurance purposes.

I am so disappointed. This is not how you treat patients.

Honestly, I need to switch doctors offices. Any time I call in, I'm on hold for more than 20 minutes. When pharmacists call to get confirmation from a doctor, they have never received a call back (multiple times each occasion). I do not recommend going here. I would also like to add that I have been on and off taking anxiety meds for over 13 years. When I initially was trying to find a doctor (moved from far away) I needed to make sure they would prescribe what I needed. When I called to make an appointment, they said they would have no issues doing so. When I arrived, with all of my records in hand, I was asked to take a drug test. I took the test...immediately after, the doctor told me he would not prescribe that medication. Terrible experience.

Keith in Dental at the benwood location gave me OUTSTANDING service ... I called in freaking out about my covid results not only did he assure me I was good in a very calming demeanor but he was very knowledgeable about
the whole center in general! I had about 5 different questions he answered all of them better than most receptionist do! He went above and beyond and then he told me he worked in dental which amazed me being that he knew everything else so well ! GIVE ME MAN A PROMOTION AND PAY INCREASE ! he deserves it

Switched to a different primary care doctor because even though the doctors & nurses are excellent, no one ever answers the phone to make appointments. The last time I needed am appointment, I had to physically go to the office & make one.

Pediatrition was great with my kid. That is all i can say ... Was always told if you can't say something nice don't say anything.... So the only good thing was the dr and nurses... Everything else leaves much to be desired.