Very friendly staff! Clean rooms. AC works great. Decent breakfast options. Pool a little too cold, & spa a little too hot, but still nice for relaxing after a long day. Much improved since our last stay here four years ago.
There was splatter all over the walls. The bathroom door looked like the nasty hand grim one might find at a low quality gas station. The TV remote had food particles on it. The bathroom had a strong urine smell and yellowing in the corner of the bathroom floor. The card board they leave on the bed to tell you about all of the "clean quality" rooms they offer hade a dirty thumb print on it!
Nice stay. Clean room comfortable beds & friendly staff! I was sick fighting the flu & didn't want to get anyone sick. I was able to care for myself with high quality service.
The worst smell coming from AC and the halls. Staff were superb.
Got stuck in Atlanta Hartsfield overnight due to weather - caused missed connection. Overall, hotel was adequate and staff pleasant. Hairdryer didn't work, complimentary soap was so small it was difficult to hold onto, free breakfast bar had fairly limited selections and dining area only had 7 chairs...not enough to accommodate all the guests who were coming down for breakfast. Beds and pillows very comfortable. AC powerful and nice and cold. Van from airport had no AC, going to airport next morning it seemed to be working again.
Unclean pool towels floating lady was rude when I asked about shuttle
Room was spacious and clean. Beds were comfortable.
My companions and I arrived at the hotel at 3:30am. I informed the staff that I would be a late arrival and the gentleman said that would be ok. When we arrived the woman at the desk was coming outside in front of the property to smoke a cigarette. She asked did I have a reservation and I told her, yes. She did not go to the computer to see if my reservation was valid. All she did was say: "Oh, well, we sold your room. Your were not here on time so we put it as a "No-Show" and sold your room." She also said: "I don't know what yall gone do but we are sold out." The GSR was not helpful at all. I told her that I worked for ChoiceHotels to see if I would get another response and she still didn't show any concern. I told her that we came 6 hours away from Jackson, MS and that we didn't know the area. We sat outside in our car and next thing we know the police are pulling up and she has locked the doors to the hotel. I am irate at this point because we have done nothing wrong. I was on the phone with Choice Privileges to figure out what happened to my "7am guarantee" reservations and now the police are questioning us. We speak to the police and I show him my confirmation that says I had rooms at the hotel and the "7am guarantee" policy. The police go to speak with the employee and now she gets and attitude with the police of Union City and us. We all stand in disbelief and the officers agree with us about her lack of professionalism and attitude. She lies about us having an Uber rental when we told her that we drove ourselves from Jackson, MS. She says just go down the street. If you are really apart of Choice Hotels you will know that "Days Inn" is apart of Choice. I look at her with disbelief and say, "No sweetie, you must be new. Days Inn is not part of Choice. No one is blaming you. I just want my rooms or my money back." At this point she walks off and says whatever. So, my business companions and I had to sleep in the car that day. I did not receive a refund for the rooms and I want that IMMEDIATELY. The rooms were not held like they were suppose to be and the attitude of the GSR was unbelievable. By the way, she smoked her cigarettes in front of us. If your hotel is non-smoking why would she do that in front of the building by the front doors. She needs to be fired or get some serious customer service training. I want my refund for having to deal with such a nasty reception into GA for the first time. If you have any questions please email me.
I would like to learn how to swim but not on the floor bath commode was shooting water from the floor. It was a straight mess
The Airport put us up here. This hotel was warn and needed updating. The TV did not work properly and the bathroom sink drained too slow and filled up when used. The room was too small for us. We should have been given a larger room. The breakfast was good in the morning. Hotel van to the hotel and back to the airport was good.
Management so wonderful!! Updated. Comfy bed & pillows. Wonderful breakfast!!
EDIT: The hotel refunded the 2nd nights stay, so I upped it from 1 star to 2. Still probably best to not stay here
Cannot recommend. My daughter's school trip selected this hotel. The first night several cars had their windows smashed in the parking lot. That's not my beef. My main issue is that the manager (who was offsite) refused to even answer their phone and provide any sort of assistance to the multiple guests who were affected. We finally left around 12:30 for a prior engagement with no resolution. If there is, I will update.
Really nice staff, very clean room and bed. I've stayed here 4 times and will be back again
Enjoyed our stay here. People were friendly, room was very comfortable and close to airport and good food. Will be staying here again.
It was okay. There was a smell when we got there...it went away after being in the room for a while...the tv wasn t like the tv on the website...AT ALL...you can tell it was an OLD tv....the door to the bathroom wouldn t open up all the way... Nice wallboard tho...
Room itself was kind of dingy but not too bad. TV didn't work as the comcast modem was not hooked up correctly. Only solution front desk offered was a room switch however it was late and we had settled in already. The indoor pool and hot tub were unavailable for unknown reasons and for an unknown period of time. Breakfast was complimentary but not worth it, you'd be better off eating else where and coffee tasted of sour milk for some reason. Location wasn't bad and check in and out were easy.
Clean rooms, friendly staff, Continental breakfast. The breakfast could last longer, but otherwise I had a good experience and there are a lot of restaurants close by.
Comped room by airline for flight delay causing me to miss my connection. Check in took 1 minute and beds were comfy, exactly what I needed after a stressful day of travel.
4 star is high for a normal clean hotel, but April who who works the front desk and handled all logistics for me is just awesome. Any Top executive would be lucky to have someone like April handling all their affairs. Cheers and thank you April. I did the "park and stay." Drove 4 hours to Atlanta, spent night at hotel. Had breakfast in morning, shuttle took me to airport. The shuttle will pick me up at airport when I fly back and take me back to hotel where my vehicle is waiting. 129.00 is cost and cheaper than long term parking alone. Bravo. stress free experience. Highly recommend.
Just called to book a room the person that answered the phone sounded sleepy and she was beyond rude. Guess I'll take my money elsewhere
Staff was polite but manager Jenn was not accommodating and had a bad attitude.
Fair price, friendly staff. Not fancy of a place, but works for its purpose.
It was a beautiful experience. Everything is so nice and clean. I had a good night sleep.
I had no expectations for a hotel that was given to me for a delayed flight by Delta. But the staff was amazing really cool people. They were very friendly even we arrived at 23:00 and we had only a coupon from the airline, they explained very well how the shuttle to the airport worked. At check out they even had my name ready to call if I was to miss the shuttle.
Room was clean and tidy. Front desk clerk was awesome. Gym was nice. Good location. Free breakfast was very good. Parking is a challenge though. Recommended definitely
THEY ARE NOT SERVING HOT BREAKFAST RIGHT NOW!!! The room was okay, but the ice machine on my floor was broken. I specifically asked if they were serving breakfast like usual and they said yes. I come down in the morning to the front desk lady (dressed in regular clothes) greeting everyone with GOOD MORNING, BREAKFAST IS REALLY REALLY CONTINENTAL Y ALL Basically I would ve gone somewhere else had they told me that they couldn t serve breakfast. I feel like they misled us to get our money.
Woman at front desk acted completely rude. Intentionally provoked conflict and inconvenienced us. Lied and tried to overcharge for pets at check-in, so we left. Then we had to contest fraudulent charges. Manager called later trying apologize for the employee's behavior but don't bother unless to tell us you fired that idiot.
Third floor smelled like urine. Don't recommend this place.
Great value. Limited parking is the only draw crack.
Stayed there for a few days recently while visiting Atlanta. Very convenient to airport. Quiet, clean and comfortable. No hookers and druggies. Excellent location with plenty of food and shopping options. Literally every fast food restaurant you can think of is within walking distance. Also Kroger, Walmart, Big lots and Dollar tree. Highly recommend and would stay there again. Only negative comment would be the fitness center was not in good shape so don't count on getting a workout. Otherwise excellent value for the price.
Great place to stay. Great staff with comfortable beds. Close to shopping area and a movie studio is next door the hotel... AWESOME!!!!!
After a long flight, I was exhausted and looking for a place to crash. I m used to mediocre, low-budget hotels near airports so I was not expecting much. My night at this Quality Inn was honestly a relief. The greeting I received was warm and seemed genuine. I was able to spark up a short conversation with the manager which was a nice change from the seriousness of airport travelers. The room/ bed was unexpectedly comfortable and bathrooms were clean for the most part. The best part was I had absolutely nothing to complain about, another unusual feat for a cheap stay. I would definitely stay here again if I m ever in the Atlanta area and in need of a place to stay.
I stayed at this Comfort Inn after an unexpected delay at the airport. I promised the manager I'd send in a review after I got home and settled. I just needed a clean comfortable room for the night at a good rate. That is what I got. Nice big screen TV, quiet area on the 4th floor, and good breakfast (fresh waffle) the next morning. For $62 what more could I want. It had a pool and nice lounge area with a TV.
Things I know they're working on: The time it takes to check a customer in. Took quite a awhile for the clerk to work down the 6 of us standing in line waiting to get checked in. The manager said that once the new clerk gets up to speed it will be faster. Seems like there could be a better way though... Better/faster computer system or something...
Wake up calls were prompt and shuttle driver was on time and I made my flight. Good value here. If you're at the airport and have all these choices don't hesitate to pick this Comfort Inn...
It's an okay place if u are in town for a night or two only. I know when I came here I had no remote for the TV in my room and if I left the room my door wouldn't lock completely u had to shake the handle and the room door will open from the outside
Excellent service very clean friendly atmosphere and I will be back
Room was clean. Laundry below shakes the bed. Deluxe breakfast fridge empty. Coffee disgusting. No A/C in lobby. My advice keep going to next exit.
April made us feel right at home. Breakfast was great and room was clean and nice.
I m giving this one a 5Star rating. I came in needing a one night stay. Jenifer and staff where very welcoming and got me sent up to my room. Room was really nice, Comfortable and clean!!! Good hospitality & many amenities here also. If I m in the area ever again, I know exactly where I m booking my stay!!!
Not bad, average hotel, nice and clean, friendly staff
We stopped here on our way back to Florida. Rooms were clean, offered late check-out, good continental breakfast. Only complaint is the guest laundry consist of only one washer and dryer ant it is 3$ to wash and 3$ to dry. And the washer was out of service.
Arrived at night due to a cross country move. Was told parking is first come first serve and they have many park and ride guests. They had 16 cars parked in places that were not spots including the firelane. The entire firelane was filled with parked cars and when this was mentioned, nothing was done despite it being a serious safety concern. The hotel knows it has an issue with parking and chooses to ignore it. It took a full hour for us to obtain parking. We asked for a refund or even a transfer to another choice hotel and were told that it was in violation of our agreement for reserving the room. Despite me pointing the fact that their hotel post clearly states free parking, I was still told they would do nothing.
Room was in disrepair. Sandpaper towels. No hot water at 10am. Late airport shuttle. Will not be returning.
Very poor Housekeeping. We were there 2 nights and we went to visit relatives came back from being gone over 10 hours and the room was dirty. I went down stairs to the front desk and she just smile and said we are short of housekeepers. It was smoking in the elevator and it's non smoking. It was not worth the 235.00 we spent
Very nice environment but the one who make the place very Nice is Ms April thanks April for making our stay winderful
Now, I had the opportunity to visit some Quality Inns during my lifetime. This Quality inn here in Union City was awesome. The staff was extra friendly and the room service was superb. My room was neat, tidy and so fresh and clean. I will revisit here real soon. If your looking for a clean, fresh environment with great sleeping beds. Do not pass this place up. Do drop in!!!
Jennifer, the manager, is truly an exceptional person. I left a package at the hotel and she communicated with me continuously and ensured that my package was delivered to me even though there were many obstacles along the way.
Staff was very kind and understand. Breakfast was good. Though the juice breeds to be fixed. Also they provided direct TV
The room was very nice and clean. We were disappointed in the swimming pool area. There were no towels available and the controls for the hit tub were locked.
Front desk employees were great. Very friendly and never stopped smiling. Rooms were very clean and the bed was comfortable. nice pool and breakfast enough to get you going. Very busy area but it is close to airport.
While this was a clean hotel and friendly staff I'm giving this hotel a 3 star because we bought a room for the night and while Quality inn regularly gives a military discount we were told because the hotel is sold out with us buying the last room they could not give us the military discount???? Does that make any sense? How could the hotel being booked have anything to do with not allowing the last paying customer to use a military discount? If I was given an actual legit answer I would have understood.
Horrible experience. This hotel uses old worn lumpy pillows and folds them into little squares in order to disguise the condition ("to firm them up"). The TV is also fuzzy with horrible sound. A hotel that prides itself on comfort and quality was obviously trying to abuse customers and save themselves money. Their customer service is also non responsive and non existent when contacted. Do not waste your money.
A/C was spotty. Room was OK. Bathroom was small and weirdly constructed. Breakfast room was not air conditioned.
First let me say that I am a DIAMOND member. When I arrived I was treated with a warm welcome! However, the hotel choice I quickly regretted. There was no central air in the hallway. The room was an average PATEL owned hotel. I simply slept and visited family on my stay. The bed was comfortable. Everything else was okay /typical Patel owned hotel. Poor customer service. They also had their food or something baking outside when I looked out of the window. This was very odd but figured it was for the Patel/Indian families that stayed here. There were multiple people who stayed at the hotel. When it was time to check out I was rushed immediately after I requested an additional hour check out so noon, but then I called again and asked could I check it at one. CHOICE HOTEL allows up to 2 hours for a late check out or check in depending on be hotel discretion AND let me say that this hotel was NOT busy at all. I saw maybe 5 guests while I was there. No noise next door nobody to pass in the hall way. It was a literally desert at this place and I should of taken this into consideration and checked out he first stay which I paid with points and points and cash the next day. The manager did it make me feel comfortable to allow an additional check out. As soon as 12:00 came the guy opened the door again and demanded I hurry up! And the cherry on top of it all I just received an email saying my business is not welcomed they need all the business they can get. I will gladly take my business elsewhere, Marriott who I am also a platinum elite member. CHOICE needs to do a better job of having integrity and not allow every PATEL that applies for a franchise license to get one. The quality of this property is POOR and even if the property never sent the email I will definitely not return here. It s TOO beneath me. They are so cheap that they don t allow central AC in the elevator or hallway. The hotel smells like some Indian food which isn t a good mixture with the fact that the hotel do not have central AC blasting in the middle of summer. Smdh please if you took time to read this take your business elsewhere.
Very clean hotel. The contenental breakfast was not good but my stay there was OK.
The hospitality is very amazing. From the shuttle, housekeeping, management, to the front desk. Everyone cares that you have a pleasent stay and are genuinely friendly. Staff are knowledgeable of the local area. The rooms are clean, well maintained, and far from cramped. I will return.
2 star hotel, 5 star staff! Upon missing a flight the Delta help desk lady recommended this hotel. We got confused and a hustling shuttle driver picked us up and drove us to the wrong comfort inn. When I got dropped at the wrong hotel in California I was told to remedy the situation on my own by calling a cab. I was expecting that here too but Jennifer the super kind front desk lady sent her really nice shuttle driver David over to retrieve us and take us to where we were supposed to be. Wow! What service. Competitive pricing, clean rooms, quiet. Not next to the airport but I actually prefer that. I feel safe here. And make sure you walk across the street to the Jerk Palace Caribbean Cuisine place and order the ox tail! Pleasantly surprised by how this afternoon turned out. I'm still here in the hotel writing this because I'm so happy with this find that I didn't want to go to bed without leaving them a stellar review. 3rd time through Atlanta with an overnight layover and I like this place better than my prior hotel stays. I'll be coming back to this hotel if I ever end up in Atlanta again. Also I really want to try the curried goat at the Caribbean place next time. Jennifer said it was her favorite. PS I've met more friendly people in this part of Atlanta than the other places.
This time we had a king bed, sofa bed, cot. I enjoyed the space. We had an awesome stay. The staff was very polite and hospitable. THX APRIL, UR AWESOME!!
Just some place to crash if your flight is delayed until the next day morning. Nothing more than that.
ALL AROUND AWESOME. VERY QUIET, THE ELEVATOR WORK AND IS CLEAN. ROOM WAS VERY CLEA AND MAINTAINED. BIG FLAT SCREEN TV WITH LOT'S OF CHANNELS. Wi-Fi Worked Flawless.Would Definitely Stay Again.
It was nice no problems, breakfast was not real good it was cold.
We had driven hours and still had a few more to go. We were looking for the most comfortable, convenient hotel that wasn't too far off the highway. The room was especially comfortable, quiet and clean. The mattress was like new. Wasn't expecting a lot for the price but we lucked out! The staff was excellent. A hardy good morning got our day started. The housekeeper we met in the elevator chatted and wished us a good day. Jennifer at the front desk was such a delight to speak with on such a gloomy day. Shortly after we left, the sun started to shine through the clouds. I want to think that Jennifer and her staff might have contributed to our successful trip. Can't go wrong by choosing this hotel.
Great free breakfast, and nice and clean bedroom and bathroom, as well as surroundings. Also friendly staff.
I waited 3 days before posting to give owners a chance to address the situation. After staying a night at Quality Inn in Union City, GA prior to leaving with my family on a trip, I paid for long term parking (8 days) due to the hotel's proximity to the airport. Their shuttle service was great and on time taking us to airport and picking us up. In all fairness, the room was clean and comfortable as well. The problem came upon our return to our van, we found thieves had cut the catalytic converter off from underneath the van. This is a very expensive part of the muffler to purchase and install. Staff at the hotel could not reach the manager or owner. It wasn't until I called the police and had them do a report that the owner answered the call to the police. Even though a sign says that they are not responsible for stolen items, they should do their best anyway to deter car break ins and items stolen from vehicles. In this case, the policeman and I found a large section of fence down in the corner of the parking lot. It appears to have been down quite some time. I paid a rather large sum to park at the hotel (and tips for shuttle drivers both ways) with the reasonable expectation that my vehicle would be safe. The hotel's negligence in not keeping a secure fence is something that needs to be addressed. As of this writing, no one (except the very kind and helpful policeman) apologized for the situation. No email, no text or no phone call from anyone at the hotel. However, I do expect to see an attempt to explain or even apologize on a public this forum to make it appear as if they care.... I would not stay here overnight or use long term parking until fence is secured.
Amazing staff, clean rooms, hot breakfast, this is the best hotel i have stayed in; I would deffinetly recommend and would love to come back and stay again.
Room was updated and clean. Staff was friendly and efficient. Shuttle service to and from the airport was great. I will stay there again.
Nice clean room and the staff was AMAZING. I had a horrible experience at a different hotel and I showed up with no reservation at midnight on a Friday night and the front desk clerk was fantastic. I would recommend this hotel to everyone.
Difficult to check in even with a company account. $150 deposit.
The woman I spoke to on the phone was unhelpful and as rude as can be. I asked for a room and all I got was attitude.
Good deal for the money - also, April at the front desk was great! Loved her. Breakfast quality was ok, rooms were clean
My family came arrived early to the hotel, they said that if they want to check in early had to pay $25, so they waited till check in time, then when arrived to the room it was disgusting, the sheets had like bloodish spots, the bathroom was horrible, so dirty... And the even if he requested someone to clean it, nobody came, after several calls the lady brought some sheets that my husband had to change and she (the recepcionist) cleaned the bathroom. Then for the shuttle from the airport it took almost 1 hr to come. The pool was not clean at all, the water was It was different from the shuttle that took us to the airport. The water was cloudy.Overall, it was not a good place to stay, for the price, i expected at least a clean room and bathroom , was not a cheap hotel. Not i know where not to stay in Atlanta.
The washer and dryer didn't clean or dry my clothes. When I told about my problem they didn't care.
Our room smelled like cigarettes. They said they had no more rooms. They sprayed something to help with the smell, it did nothing. Had to go to Walmart and spend $20.00 and deodorizing sprays.
I had to stay over night due to a late plane and the service at this quality inn was indeed quality, starting from Suttle bus pick up and drop off and everything beyond.
Nice service. Had to stay overnight due to storm in the area and could fly out. Got me through the night alright. Decent continental breakfast.
