The service at Colonial VW is great. They are prompt with follow up, knowledgeable, and informative. They set realistic turn around times and are always pleasant to deal with. I will only bring my Atlas here.
This was the BEST dealership experience I ve ever had, Jesse and Marc were extremely helpful in the buying process and did not make me feel pressured in any way while buying my new car! I ve recommended Colonial to all of my friends and family!
They are phenomenally friendly, professional, and dedicated to serving the customer. They persisted with the warranty company on my behalf and won. They respectfully suggested and explained other work that would save money if performed now rather than later. They pursued and solved an airbag problem that appeared while test driving! Daily updates. All friendly. Highly recommend this place.
Always a great experience, and my sweet car and I leave happy.
My first oil change service was super fast and painless. Took less time than expected. The service person was really great!
I really wanted to share my experience with one of your customer service representatives, Bob
First and foremost, I was very eager and excited to purchase a car from your dealership. On the day that I arrived to see the car, there was a misunderstanding about not having price negotiation. I was under the impression that we would be able to negotiate pricing as that was not specified, but I was told that this was not something you were open to do.
Upon expressing my frustration, Bob was able to speak with management and discount me $300- which was kind but still a very low negotiating point.
Price aside, what truly disappointed me was the way that Bob spoke to me. After I told him that I'm no longer interested in the car anymore, he then wrote..
"I guess you expected us to pay your taxes. Good luck finding someone to do that for you". This is NO way to talk to someone who is willing to pay $14,000 and who has driven 40 miles to see your car. This is completely unprofessional and I am truly disappointed by his lack of customer service skills. I am happy however that I was able to see his true side and that I will not be paying thousands of dollars to your dealership.
Being a Massachusetts resident my whole life, I am fully and completely aware of Mass state laws and taxes. I do not need someone to address them to me in a condescending way. I was there to negotiate pricing for the car- not Mass taxes.
I truly hope you take my concerns and address them with your customer service reps and retrain them on how to speak with potential buyers as you have lost a lot of money just by presenting a bad attitude. I will be sure to share my bad experience with all my friends, families, and even write a review so that others know what to expect before wasting their time with your dealership
Best,
A lost client.
Bob and team were attentive, fair and a pleasure to deal with. Jesse the sales manager was very helpful and helped accommodate my work conference call during the transaction. Great team and will gladly due business with them again.
Exceptional customer service! Very attentive - kept us informed with updates and time frames. Honorable and honest - highly recommend!
Great Old Fashioned Fantastic customer service and people at Colonial VW. Nowadays we take price for granted. Pretty much all dealerships give about the same price. But don't buy just on price....buy from someone who cares about your business AFTER you buy a car. Everyone we dealt with - Mike L and Gina M have all been tremendous. I can not say thankyou enough!
Colonial Volkswagen of Westborough is a premier dealership located in the heart of Westborough, MA. With years of experience in the automotive industry, Colonial VW has established itself as a trusted and reliable source for all your automotive needs. Whether you're looking to purchase a new or pre-owned vehicle, need routine maintenance or repairs, or simply want to explore your options, Colonial VW is here to help.
At Colonial Volkswagen of Westborough, we pride ourselves on our commitment to customer satisfaction. Our team of experienced professionals is dedicated to providing you with the highest level of service and support throughout your entire car-buying journey. From helping you find the perfect vehicle that meets your needs and budget to ensuring that it's running smoothly for years to come, we're here every step of the way.
One thing that sets us apart from other dealerships is our extensive selection of new and pre-owned vehicles. We offer an impressive inventory featuring some of the most popular models from top brands like Volkswagen. Whether you're looking for a sleek sedan like the Jetta or Passat, a versatile SUV like the Tiguan or Atlas Cross Sport, or something else entirely – we've got you covered.
In addition to our new and pre-owned vehicles, we also offer a range of financing options designed to make purchasing your dream car more affordable than ever before. Our team will work with you one-on-one to find financing solutions that fit within your budget and lifestyle – so you can drive away feeling confident in your investment.
Of course, owning a vehicle requires regular maintenance and repairs – which is why we also offer comprehensive service options at our state-of-the-art facility. Our team includes certified technicians who are trained on all makes and models – so whether it's routine maintenance like oil changes and tire rotations or more complex repairs like engine diagnostics or transmission work – we've got you covered.
At Colonial Volkswagen of Westborough, we understand that buying a car can be stressful – which is why we strive to make every aspect as easy as possible for our customers. From our convenient online tools (like scheduling service appointments) to our friendly staff who are always happy to answer any questions you may have – everything about working with us is designed with YOU in mind.
So if you're looking for an exceptional dealership experience near Westborough MA– look no further than Colonial Volkswagen! Visit us today at 89 Turnpike Rd., Route 9 Eastbound - Westborough MA 01581-2803 - USA
buycolonialvw.com
