Josephine Carr helped me with an issue through the College Foundation online portal recently. I really appreciated how thorough she was, as well as how kind she was while helping me out. She made my day. And I just wanted, in some small way, to extend that kindness back to her.
I keep paying and the balance does not go down. I have serious concerns of their accounting system. Not sure how they are applying my payments.
Josephine helped me today she talked me through my billing gave advice was very thorough. She even applauded me on a good step I made thanks for her customer service
I had the pleasure of being assisted today by Linda Pope. I called for support with better understanding the terms of loan repayment and automatic draft.
Linda was thorough, kind, and patient. Even though I called on a Friday in the late afternoon, she didn t rush me. Her pleasantness made my experience one worth sharing. It is good to know that people like her are still around as an awesome support during such a trying time for many during the pandemic.
Thanks for everything you did to make my experience great Ms. Linda Pope!
If you plan to pay down additional principal on your student loan every month I would think twice. CFNC has consistently MIS-applied my extra loan payments for the past TEN years -- even though the account was noted. I must call them every year and get them to re-apply the extra payments to principal. This is sheer incompetency. If you're trying to pay down your loan early, don't expect them to get it right. And better follow up EVERY year to make sure they applied it to the CORRECT loan -- and didn't record it as a pre-payment instead.
Jannette was amazing and was the first person to actually help me in over a year of trying to get a problem solved. Your website doesn't work for me since the update and I've tried EVERYTHING and Jannette saved me! Thanks Jannette!
I spoke with Charles and he was very thorough, knowledgeable, kind and professional. He got me all taken care of. He is the best rep I have spoken with while having my loan through college foundation. He deserves much recognition.
Josephine is One Awesome customer service rep for College Foundation. She was extremely helpful kind and got me threw everything I needed to get things fixed thatI messed up. I think she is the best and can t thank her enough.
VERY PASSIONATE, HELPFUL AND CONCERNED!
Ms. H. Jones,
Thank you for being outstanding and amazing at assisting me on today. Your personality matches the words beautiful and awesome. You were very patient, informative and helpful. Even in this pandemic you remained professional and we appreciate individuals such as yourself! Keep up the great work Ms. Jones
I recently had the opportunity to work with a CFI agent by the name of Jeannette. It was an awesome experience. Some how I managed to sign up for the wrong assistance to help pay for my daughter's education. I was very concerned it would not be something that could be corrected. She took the time and looked into it for me and explained what was going on and what would need to be done once the original assistance had been cancelled. Furthermore, she called the next day to check on me and give me an update about what was going on. I was very nervous about this and she sensed that and has just been very reassuring. Once everything has been completed I will be more than happy to give all stars for this experience!!
cfnc.org
