My wife and I just bought a home in West Grove and Tom Caldwell was our agent, and he was exceptional! Tom found us, or I should say my wife, the house we were looking for. Tom is, without a doubt, the guy you want to represent you if you are looking to buy a home or sell a house.
Never have I seen such incompetence in a business deal before. When making a $400K deal, I expect professionalism, and this was not the case. Our settlement date was almost pushed back as a result of THEM not filing paperwork, all after we had asked them a half-dozen times if they had everything they needed, to which they didn't respond to once. After the deal was done, they sent all of our documents to our old address, multiple times we had to request that they send us our first statements so that we could make our first payments. It was so unprofessional throughout the entire process, it almost seemed as if it was everyone in the company's first day on the job. Do yourself a favor, and NEVER EVER USE THIS COMPANY.
Update: We finally refinance with a reputable bank, and never have I been so relieved in my life. We had to absorb the closing costs into our new loan, after less than two years into our mortgage, but it was well worth it.
Coldwell Banker Preferred Exton is a great office! I have dealt with the agents and staff in the office for years and everyone is so professional and knowledgeable. I would not hesitate to work with this office again.
Hopefully will never have to deal with this group again. I had an 11 AM settlement today and at 4:50 PM have still not received my money for the sale of an over $420,000.00 home.
Jeff Stluka was extremely professional. He was honest in his assessment of homes. Jeff asked questions of us so he was able to select homes that would fit our needs. We have told many people how great we feel he is. We would recommend him to anyone who is looking for a home.
We had the pleasure of working with Jen Hohenberger and her team at Coldwell Banker, along with Larry Long at Guaranteed Rate Affinity, and we can't stop raving about them! Jen cares SO much about her clients and is unbelievably thorough in every step of the process. Since we are first-time home buyers, we had a ton of questions - all of which were answered promptly, professionally, and with endless patience. Jen & Larry work very long hours and always made time for us. If you need a real estate agent, look no further - Jen Hohenberger is THE BEST!!!
Working with Tom Caldwell on the purchase of our new home was really enjoyable from start to finish. It was clear to us early on that Tom possesses a wealth of knowledge of the Southern Chester County real estate market as evidenced by his ability to help us quickly zero on in on exactly which location and type of home would best suit us among an array of options. He shared listings with us frequently, and made himself very available for showings, often on very short notice. Tom was ambitious in negotiating a fair purchase price for the home we loved, and guided us through the inspection and settlement process. Once the deal was finalized, he's even kept in touch to ensure that our transition continues smoothly. I would highly recommend working with Tom to anyone in Pennyslvania or Delaware.
Janice Perry
Great company, Victor Velez is my go to guy fir my clients.
So far it's been horrible. We actually had one of their "Sales Associates" call us at 10:19 on a Saturday night "after" we had questioned why she'd never gotten back to us the entire day.
I have owned many homes and dealt with many Realtors. This is the worst I ever recall. They seem extremely greedy and it's all about them, not the client!!
I strongly recommend avoiding this group and possibly all Coldwell Bankers, if this is an example of the Company's behavior. We were dealing with the Wayne, Pa office.
I would award them zero stars, but this website does not allow it.
