Clayton Flooring and Design Center Reviews

During April 2020, Clayton Flooring Center replaced the carpeting throughout our home, refinished our hardwood flooring and added hardwood flooring where there was carpeting. My husband and I could not be happier! Before meeting with David at Clayton Flooring we had received a half a dozen other quotes from flooring companies, including those national companies that advertise on the radio and tv. We were not confident with any of them and their reviews where less then flattering. We decided that we wanted to support a local company and we did a Google search. The first thing we noticed was that Clayton Flooring Center had great reviews! We met with David and immediately felt comfortable with him. He came out to our home to look at our project firsthand. He is very knowledgeable, down to earth and easy to work with. Even better, David is very responsive and easy to communicate with. He offers a great selection of quality flooring, an ironclad Mohawk warranty (this is not the same for all companies that sell Mohawk flooring) and very reasonable pricing. Another PLUS, they offer 0% financing! His crews do an impeccable job and they pay close attention to detail. I can assure you that even if something doesn t go exactly as anticipated, David is quick to address the issue and resolve it. That is worth it s weight in gold! Without reservation I highly recommend Clayton Flooring Center and Karastan carpeting by Mohawk. Clayton Flooring Company will definitely be our go to company for any future flooring needs. We ve already recommended them to friends and family. Thank you!

David and Mitzi were amazing to work with! We wanted a better grade of carpet and didn t want to pay a ton. They definitely did not disappoint. Price was great, installers were on time and professional...and our home looks amazing. If you want an honest and seem less experience call these guys. Also followed up with us to make sure we were 100% satisfied.

Word to the wise..... DO NOT USE CLAYTON FLOORING for your future/current flooring needs. The horrible, DISHONEST experience started when I was charged a $75 fee for toilet removal, yet it was not removed. I only found this out myself because I decided to replace said toilet and found that the new floor was put around the edge of the toilet and the old floor was still underneath. I am being denied refund of that charge because they said that they fixed all of my other issues, which they caused (I had them do multiple jobs). We had vinyl replaced, all the carpet replaced and hardwoods put down, sanded/ stained old ones (which took them 4 visits to fix the damage caused, only to leave it finished with splotches of built up clear coat and fine scratches all over). We finally told them to enough is enough and got some refund on the sanding/ staining labor charge because they seemed to not be able to get it right. Moving to the Laundry room, the installers did not hook up the dryer correctly and when I pulled it out and put it back, I found that the floor was torn. They did come replace it with no question. However, does that make it okay to still charge us for work not completed with the toilet removal charge? They seem to think so! The amount of money we spent with them was not worth the service and product we received.

This review is my attempt to share my experience with anyone looking for carpet, than again, any type of flooring. If you're looking for quality product, quality installation, fair pricing and and feeling that you are not just another customer, than Clayton Flooring Center is your only choice.
I moved to North Carolina, not far from Clayton only a year ago and needed to replace a large area of carpet. Not knowing anyone in the area or any where to go, I googled carpets and Clayton Flooring popped up. I'm so happy they did! So happy, that a year later when I moved again and had to replace carpets in several rooms again, I knew exactly where to go. You can't beat the selections of flooring, the quality of their products, the fair and reasonable pricing, the knowledge and service of the staff, especially Mitzi and David, etc., etc., etc.
I could continue and go on with my very positive experiences with Clayton Flooring, but I suggest you give them a try and find out for yourself!
Thank you Clayton Flooring.

I would highly recommend Clayton Flooring. The staff are all very friendly and willing to help with any selections. David came promptly to measure and answer all of our questions. Fernando and the other carpet installers were friendly and courteous. The carpet installation was done in a timely fashion and the finished product looks great!

A friend of ours recommended Clayton Flooring to us and we'd like to recommend them to you. Very nice showroom and knowledgeable sales people with a variety of carpet to choose from. The owner came to our home to do the measure and within 2 1/2 weeks, we have new carpet installed and they did a great job!

I was extremely pleased with the service and attention received from Clayton Flooring. When I scheduled the representative to come out and give us an estimate, I received the numbers I needed that same evening. We discussed our options which included a layer of plywood to be placed between the subfloor and new luxury vinyl planks. I was pleased with this recommendation, which I did not receive from any other vendor.

During installation, one day was spent removing damaged ceramic tile, and the next day putting down the plywood and vinyl tile. I was super impressed by the attention to details by our installers. Although it took time, they made sure each step was complete and sure before moving on to the next step.

Our floor is now installed and we cannot say enough nice about the job or the quality of the Pergo install. We highly endorse Clayton Flooring and will be going back to them for our next project. Thank you!!

Clayton Flooring was great to work with. I was able to take samples home and think about what I wanted. There was no rushing or pressure sales. The install staff were very professional and I enjoyed working with them. Shop with this group and you won't be disappointed.

Local and legit! Great price and greater customer service! The installation team did a fantastic job, quick, clean and professional guys that did an amazing job on my hardwood flooring. My inside sales person Hope helped me pick out the best materials and colors. She was honest and gave me solid advice(most sales people tell you what you want to hear!). I appreciate their hard work and their awesome customer service!

My husband & I had such a wonderful experience with Clayton Flooring. The 2 young men who came to install our floors in our main living area were great. They did an exceptional job in only 1 day. Price was reasonable & can't say enough good things about this establishment. Consider them for your flooring needs.