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C
3 years ago

Warning: This gym is on the verge of going bankrup...

Warning: This gym is on the verge of going bankrupt. Commit to a membership or a package of training lessons at your own risk. Sad to see this deterioration, as I have been a member for 10 years. The HVAC was broken all summer, they couldn t afford to fix it. Trainers paychecks are bouncing (my trainer just left as a result). When I asked the training manager Robin if his own paycheck had bounced, he told me he would be fired if he answered the question. He also told me his father had advised him to find a new job.
Addendum: Remarkably, Clay sent an email to all members today telling them they will be billed $195 extra next month in order to make improvements to the gym based on "member feedback." So sad...

G
4 years ago

3 stars - Does not worth the price. Nothing specia...

3 stars - Does not worth the price. Nothing special. They first will tell you an exorbitant price, then they will lower a considerable amount and then again. By this time you will think is a good deal. It is not. And to cancel the membership they hold you for one month.

*UPDATE*

1 star - Not only all the above happened, but also the General Manager approached me asking for me to erase this comment in exchange for a free month. Guess what happened. I didn't. And you know what did they do? They charged me a full monthly fee EVEN AFTER HAVING CANCELLED my membership and AFTER the one-month holding period!! I don't know if the operational/administrative side is mess or if they did this on purpose but this gym is the worst gym I have ever been enrolled, the worst headache I have had this year, by far. Now I had to call my bank to request to block Clay from charging me again.
It is a trap, DO NOT FALL FOR IT!!! Clay = Expensive + bad service + stress + trap!

D
4 years ago

Predatory, dishonest gym. Stay away. Still working...

Predatory, dishonest gym. Stay away. Still working with my credit card company to return the funds that they wrongly withdrew. I had a month to month membership with no commitment yet after canceling in writing in April when I moved, with their acknowledged receipt, they have charged my card month after month. No one returns emails or calls from membership associates to General Manager not Darren, not Chris, not William, not Nelson, not Erica. No apology or even acknowledgement. And yet I still receive personalized email incentive pitches to buy training packages. The gym clearly is not doing well, completely inept management. Claims to have celeb clientele but they have all fled along with anyone without patience for incompetence. Some good trainers/staff, who are keenly aware of the toxic environment and don t seem to last long. No excuses for this behavior. Beware.

R
4 years ago

This place has been ceased and the owners (must be...

This place has been ceased and the owners (must be hiding) owe employee thousands of dollars for hours worked. There is something criminal behind all this. Lives have been ruined and the owners are sitting comfortably in their penthouses. Disgusting!

About CLAY Health Club + Spa

CLAY Health Club + Spa: The Ultimate Destination for Fitness and Wellness in NYC

If you're looking for a top-notch health and fitness gym in NYC, look no further than CLAY Health Club + Spa. With a prime location in the heart of Manhattan, this premier fitness center offers a wide range of high-end services to help you achieve your health and wellness goals.

At CLAY Health Club + Spa, we pride ourselves on serving a diverse clientele with personalized attention and customized programs. Whether you're an experienced athlete or just starting out on your fitness journey, our expert trainers and staff are here to guide you every step of the way.

Our state-of-the-art facility features cutting-edge equipment, spacious workout areas, and luxurious amenities that will make your visit truly unforgettable. From our fully equipped weight room to our cardio machines with built-in TVs, we have everything you need to get fit and stay healthy.

But that's not all - at CLAY Health Club + Spa, we also offer a variety of spa services designed to help you relax and rejuvenate after your workout. Treat yourself to a massage or facial from one of our skilled therapists, or unwind in our sauna or steam room.

And if group classes are more your style, we've got you covered there too. Our extensive schedule includes everything from yoga and Pilates to cycling and dance classes - all led by certified instructors who will motivate and inspire you every step of the way.

So why wait? Call today to try one of our clubs for yourself! With flexible membership options tailored to fit any budget or schedule, there's never been a better time to join the CLAY Health Club + Spa community.

CLAY Health Club + Spa

CLAY Health Club + Spa

3.4