Citibank N.A Bahrain Reviews

Your agent, Diane is a liar. Giving us so many wrong details about the credit card. What kind of dishonest business are you guys running?

Been with this bank for a while and they are getting worst by the day. Its always a hit and miss with the Customer Service on the Citiphone, god help you if you get connected to the Collections Department.

They could at least be a bit more delicate with their words but nope. As far as being a long standing customer with no records of missing payments etc etc, don't count on getting anything out of it.

Just chose another bank. Don't take any of their services. It might be easy at first but it will come back to you later on as the WORST financial decision that you have ever done.

One of the WORST banks I have ever encountered... The staff make you feel that you are their employee and not the other way around PLUS I can't believe that their duty hours are ONLY 5 hours per day and they have FRIDAY & SATURDAY OFF!!!!!! Even ministries don't have such working hours! How on earth would someone do any transaction or get services for only 5 hours a day ... I wish that the US embassy gets another bank to make payments for the VISA

WORST bank, worst customer service, worst experience ever.

Very pathetic and poor service.

Not proper information given by the staff.

Best customer service agent there is Adam Murad! He is enthusiastic and very accommodating! Thank you!

Iam not sure how they are able to serve customers with only one person at the teller service counter. Waiting time is ridiculous. I came today for the second tine since they were not able to serve me yesterday. I waited for around hour and a half for nothing. Unprofessional customer service due to lack of resources.

Peace be upon you
My account has 20 dinars and .220 fils
On 12 November, a jailbreak was sent that 10 dinars were deducted from my account and contacted them and I was told that my account is current and that the lowest amount needed is in my account 500 dinars and they were told that it was my only account as if the loan was paid and the loan was paid one time after taking a loan from a second bank and I wanted to close The account but the employee told me I cannot because an amount will be deposited into your important account (difference)
They were informed about the topic and I was informed a report will be made in this regard, and on the same day I went to the branch (with a sword) and spoke with the supervisor in customer service and I was informed that a report was made on the phone and that, God willing, we will respond to you as soon as possible.
They were contacted more than once and each time they said they were approved, the amount will be returned to you after a week
And this talk was repeated more than 3 times
And 4 days ago, they were talking to them on the phone and I was told that the amount would be recovered after a week
We do not know their week. We will have one week (7 days), 7 months, or 7 years. God knows this ..
Or maybe the bank does not have 10 dinars to retrieve it in my account
For your information, there is no complaint number, as the spokesman claims on the phone
..The new slogan ..
.. ~~ We plunder you and you are satisfied .. ~~
14.12.2017
9:25 pm

I am trying yo call citibank to get some help and there is no customer service on the telephone menu..

Too much waiting time in seef branch bahrain. Only one staff for teller services and was waiting for 3 hours to reach my token number. Poor banking service compared to other bank in the region.

Not trusted bank
Always with online funds transfer i'm facing errors.. The amount will be hold and you should raise compliance and it will take 2 weeks if your are lucky to solve the problem if you are not lucky unknown how many days to solve it
My recommendation look for another bank

Save dollar withdrawn from teller with charge! Take note 1% per amount!

Absolutely the worst service I have experienced by a bank in the middle east. Error after error after error. Closing my account and moving back to HSBC.

Very Slow..3counter but 1 teller only operate..You need to bring your Lunch And Dinner..To wait long.. Very disappointed..

I totally regret changing my account from HSBC to Citibank!!! They blocked my credit card without calling or notifying me and when I inquired about this they lied and told me that they called me! This has caused me a great inconvenience.Their rude staff members need thorough training on customer service as well. I'm a very disappointed and unhappy customer!!!!

I used Citi Bank as I lived in Bahrain years back. I have just returned and thought maybe they have improved. In short, I will use other bank facilities.

My ATM was expire last month then till now i did not receive my new card

Credit card gives more miles than any bank in Bahrain. Lovely offers on the credit card.

Credit cards. ..personal loans. ..online banking. ..insurance. ...

Entrance parking security asking lots and lots of question!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!????????????????????????

Whole Bahrain have only 1 branch at Seef and other all branches is closed permanently. And Bank timing is only 8am to 1pm - Sunday to Thursday. Bad Banking

Closed the account, thankfully!
Good and bad customer service. The team in place are doing their best ( esp. Tahir Ahmed ) but the waiting area design is really bad... It feels like an open market . People waiting their turn and can hear your conversation with the customer service agent so your banking, contact details and all is heard by people who are waiting . Its not confidential conversation and people they can jump in your turn as if it s an open market not an international bank.

Customer can behave badly and the bank encourages/ allows this kind of disrespectful behavior toward its employees!
I went waited for my turn and when It was my turn, some unhappy customer came while We talk and throw his paper at the employee and kept on shouting in front of everyone... not the kind of thing you want to see when you go to an international bank like Citibank.

Then I went to the teller I was filling the forms still and my number came before I made it to the counter someone jumped in my turn without a number... like why all banks have this system of waiting your turn and only in this bank customers allow themselves to do such a behavior ? Where is the branch manager ? Is there a one? I didn t see it like I do in NBB/ Ithmaar/ BBK.

On top this Citi bank does not grant you access to your account internationally, not in Ireland, UK, US. So what is the point ?

Great customer service team that is baring the abuse of unhappy and not educated customers.

If you go and can t avoid the bank make sure you set right next to the teller and not get busy with your phone/ filling form as people will set right next to the teller and jump in your turn if you don t get up quickly enough.

If you need to get a new card- good luck, it will take a while...

Citi bank credit card service really very bad......every time they charge extra..... Very bad

Customer service is very very very slow.
They have 6 counter but working only 3 and all 3 are taking much much time. Waiting area is full now and no customer care person care here. Total time waste.

Worst service, customer care will not give you proper answers. They will transfer you to here and there. Very bad service

Blocked our accounts without notifying us. Their branch said the solution would take one day while customer service said five working days. No consistency and dreadful customer service

Ramadan Kareem. Please note that the Seef Branch of Citibank, N.A. Branch / Cash & Teller will be open to customers from 9:00 AM until 2:00 PM, Sunday to Thursday during the Holy month of Ramadan.

My father is facing an issue from 6 months. He had a card that expired and no one got back with a new card which is a universal process. The staff is lethargic to say the least. They aren't helpful or understanding. They are trying to avoid working at all cost. They don't value their long standing customers. Just horrible experience. Don't even think of opening an account.

Very few ATMs around bahrain and barely working, you cannot withdraw even from the ATMs at the main branch.

Worst Customer Service. Sales agents are lairs, they do not give you full information.

If you are requesting for settling CC/Loan, they even do not respond. They wanted the people to suffer any how to pay. If you talk about settling they don't even respond.

Planning to go out from CITI BANK and recommending everyone not to get stuck or enter with CITI BANK for any transaction.

Very vary bad teller service, going to close my account

Go to another Bank. Some of the worst services I've received in the region. I won't get into details but even the employees seem clueless at times!

Good teller and customer service. Unfortunately when online service gets stuck, it gets stuck here too!

Slow customer service, crowded during 10 am - 2 pm . Take ages to open an account.

Some officer are extremely good and professional .

My first, and hopefully last visit to this place.
Clearly they are forced to open thier doors for us.
I was there for a deposit that can only be done there. Almost 2 hours to be served by the tellers. Only 2 out of 4 on duty. And they have 2 speeds, dead slow and stop :) Not joking, most of the time only one customer is being served.
It seems the bank really doesn't want small customers. I think if you ask them they will agree, we don't want your business.
Or maybe the employees in that section are on disciplinary transfer.
Anyway, if you have to go there go early and bring a lunch box.

For credit card and loan for all your financial needs give me call 33786909

So much bad experience with Citibank, I'm glad im out & paid them for good. Did not getting the reward points/vouchers,unreasonable annual fees some hidden charges and useless customer support.

If you cannot put your Ramadan timings on your website after 4 weeks, don't expect people to trust you with their money. Your website showed timings of 8-4. After an hour in traffic I arrived at 2.40 to find you close at 2.30. Utterly pathetic for an organization of your size. This is what you'd expect from a small cornerstore, not an international bank. Whoever is responsible for promulgating working hours is not doing their job. I wonder how many others are the same.

Believe me guys. Service they are offering is an utter failure. Customer service is so rude and they don't have the habit of treating a customer good. Iam changing my account tomorrow. Strongly not recommended.

Very poor customer service, they will keep you waiting on call for more than 30mins and still the cannot answer the call. For the record from 0800- 0850.

Went there for American Tourist Visa payment for my fiance. I left having made the payment but I just want to comment thst they have horrible hours. BE ADVISED, THEY CLOSE AT 1300!

Also, besides the security guard who told us exactly where to go and what to do(very nice guy), the staff was not very friendly. The lady at reception desk acted like it was outrageous of me to ask her where to go for our business, not like she's sitting st the "reception desk" or anything...

Not the Citibank experience one would expect in the U.S.

Why do they have a customer service number if nobody ever picks up?

Waiting almost 3 hours to be served by a bank teller is standard practice at this bank. Arrogant, unhelpful and unfriendly staff sitting around doing nothing, smirking, laughing at and ignoring the huge numbers of customers waiting to be served, on a daily basis. Only 3 bank tellers are available to serve huge lines of customers, although usually only 1-2 workers maximum actually work, ....that's when they can ever be bothered. Horrendous customer service both at the branch and also over the phone. This bank lies on a regular basis and has total contempt for its customers. Conflicting information given over the phone and by workers at the branch. In short, this is the worst bank I have ever dealt with in my life. Do yourself a big favor and avoid this dreadful bank at all times. Having said that, the staff will be happy as every time they lose a customer, it means less work for them to do, so they will have even more time to sit around and do nothing and continue to ignore customers. This terrible bank also has extremely short working hours and closes at 1pm every day. The poor staff must be exhausted from spending each and every day ignoring and avoiding customers, and need to close early!

Slow service. Only two tellers who work very slow. Expect a long wait time to get things done.

Do not trust this Bank. Their Executives are liars and mistreat their customers. Do not take any loan or credit card from this bank.

Citi bank headquarters in Bahrain. This bank has some of the worst customer service.

Citi bank located in Seef near to Seef Mall and Bahrain City Center.

Long queues of customers and customer service representatives were sitting idle. Asks for so many types of IDs as if we are criminals. They promise something else and deliver something else. Worst customer service!

Worst experience ever with Citi Bahrain. Not at par with Citi India, forget about US. Close my credit card within two months. Glad to move out from citi bahrain.

They blocked my ccount without notifying me nd they lay about it. And they said they blocked it because the banks statements are undeliverable due to wrong address and i have been receiving my statements all the time.