About Ciel ingeniería sas
Ciel Ingeniería SAS: Providing Innovative Customer Experience Solutions Since 1983
Ciel Ingeniería SAS is a Colombian company that has been providing innovative solutions for customer experience management since 1983. With over three decades of experience, the company has established itself as a leader in the industry, offering a wide range of products and services to help businesses improve their customer service and communication.
The company's flagship product, Digiturno®, is a brand that has become synonymous with efficient queuing systems. It allows customers to take their place in line without having to physically stand in one, reducing wait times and improving overall satisfaction. The system can be customized to fit any business's needs, from small retail stores to large government agencies.
In addition to Digiturno®, Ciel Ingeniería SAS offers other solutions for managing customer experiences. These include digital signage systems that display relevant information such as wait times or promotions, interactive kiosks that allow customers to access information or complete transactions on their own, and call center software that streamlines communication between agents and customers.
One of the key strengths of Ciel Ingeniería SAS is its commitment to innovation. The company invests heavily in research and development, constantly seeking new ways to improve its products and services. This dedication has led to numerous patents over the years, including one for an intelligent queue management system that uses artificial intelligence algorithms.
Another strength of Ciel Ingeniería SAS is its focus on customer service. The company understands the importance of providing excellent support before, during, and after implementation of its solutions. Its team of experts works closely with clients throughout the entire process – from initial consultation through installation – ensuring that each solution meets their specific needs.
Ciel Ingeniería SAS serves clients across a wide range of industries including healthcare, finance, retail, government agencies among others . Some notable clients include Bancolombia (one Colombia's largest banks), the Colombian Ministry of Health, and the National Registry of Civil Status.
In conclusion, Ciel Ingeniería SAS is a company that has been providing innovative solutions for customer experience management for over three decades. Its flagship product, Digiturno®, has become a household name in Colombia and beyond. The company's commitment to innovation and customer service sets it apart from its competitors, making it an excellent choice for businesses looking to improve their customer experiences.