Charleston Renaissance Corporation Reviews

Wanting something close to the historic district We chose the Renaissance Charleston Historic District Hotel. Parking while checking in is tight. The man working the valet parking was very nice and informative. The employees working behind the check-in desk were very nice and also very informative. After checking in I moved my vehicle to the parking garage across the street, I was having a problem with my access code but received help from the man working in the booth (he was a grumpy one lol). Parking is tight do I went up a couple of decks and found an end spot.
Our room was at the end of the hall on the 5th floor. After getting to it I was happy, it was away from any hall traffic. The room along with the bathroom was big and spacious. The beds were comfortable but the pillows could have been bigger. Our room was 501 it overlook Society St on one side an the parking garage on the other, ask for an end room it's big. Overall I had a good experience and enjoyed staying here.

Great location but the overall stay at the hotel was somewhat disappointing. Stayed here for a couple of days to celebrate my birthday. Check-in was prompt but the associates fell short in going above and beyond to make our stay a more memorable one considering the fact that the team knew about the special celebration when the reservation was made. Although not expected, most Marriott hotels would have prepared an amenity or a card especially for a Titanium Elite member as a little gesture. In addition, there were rooms for improvements in terms of cleanliness and condition of the room i.e. hole on bed sheet, hair on multiple surfaces, pill on the bathroom floor and etc. were noted upon arrival. Housekeeping service was not offered during our stay due to Covid, but available upon request.

Paper thin walls...the housekeeping staff was talking on the phone so loudly right outside our room and making loud noises while cleaning the room next door which interrupted our rest one of the mornings. Will probably not return for future stays.

Recently stayed at the Renaissance given their new pet policy. Originally was confirmed at the Grand Bohemian, and switched to the Renaissance given the $50 pet charge. Called to confirm fee prior to arriving, was told it was a one time fee. Imagine the surprise when we were charged per night when we checked out. The manager Lauren said it was for cleaning - yet, the Renaissance isn t cleaning rooms until checkout during COVID. When I let the manager know that Grand Bohemian s charge was $150 and the pet fee was why we switched hotels, she said that the $150 is per night, which I promptly called and confirmed it was a one time fee. I understand we signed a waiver, but at that point, we had paid in full for the room, so our hands were tied. We did our due diligence to call and confirm the posted fee prior to booking and arriving. What about the Renaissance responsibilities on the waiver that said we would have a tag notifying others of a pet in room? You can t pick and choose what parts of the waiver will be enforced.

Stick to picking up breakfast at the cafe, and stay elsewhere. Rooms and hotel were dated, and are probably a category 5, max.

Loved this hotel! All the staff is extremely kind, helpful, and friendly. Diamond was especially great and gave us some tips for our trip. The rooms are beautiful and such convenient location. Highly recommend.

A little disappointed they didnt offer room cleaning, I understand the whole covid thing but for the price of the room and staying for 4 days wasn t ideal. Would come back if they were fully up and running or if we were here for a shorter stay. Everything else was great! Great location, very quiet!

First night and have no trash bags! Asked for extra pillows and glag we did ! Pillows are not very big for the king suite. Not much information given at check-in other than here is your keys parking across the street and here is you a paper! ( a little more info on it)

We stay exclusively at Marriott properties because my husband travels so much for work. He is a Platinum Lifetime member.
I understand we are in a little bit of a different time but to not have A SINGLE person check our room the entire stay (3.5 days) was odd. We also had to ask for our trash to be taken out and we were told when you return from dinner let us know and we will do it then . We also had to ask for fresh towels and were told I can hand them to you now . Really? We were told they were at 100% capacity when our request for a suite upgrade (we had suite upgrades to use sent to us by Marriott) were not available. We saw maybe 25 people our entire stay. Never once saw a maid service, we had to set our trash outside the door because no one ever came and had to ask twice for fresh towels. We were told there was no overnight maid service and we understand that completely. We have never needed anything in the middle of night but to have no one touch our room once the entire stay? It s also under construction. The shower door trim fell off 3 times. Toilet wouldn t flush right and had to repeatedly flush it to make it clear the bowl, and a large rope hung from top of building to bottom outside of our window and kept hitting it.
We have stayed at many Renaissance Marriotts. We have never had this type of disappointing stay. It was nicely located to king street. But considering we barely saw any guests and were told they were 100% capacity? I m sorry but that s doubtful. We didn t feel welcomed nor did we feel like our service and choice to stay there was valued.

A modern but not too stripped down hotel in the heart of the Charleston historic district. Service was limited by the pandemic but the receptionist will get you what you need. The staff was uniformly friendly and helpful. Easily within walking distance of most sites and restaurants in historic Charleston but they also have bicycle to use to make touring quicker. Overall a good choice.

Apparently singing in the shower the night I checked in at 8:00 pm was too loud and had a noise complaint. I had a security guard pound on my door. Also the following morning while I was showering around 8:30 I had a pounding on my door I obviously couldn t answer again. Will never stay here again and I canceled my reservation early to move to the Grand Bohemian down the street where I felt much more comfortable. A phone call to my hotel room would have been more intelligent than pounding on my door.

First of all, my girlfriend and I called to see if there were any rooms available for a single night and were rudely told that no rooms were available. We happened to be near the hotel so we decided to walk in and ask the front desk instead out of curiosity. We were then told that they did have a room available and it ended up coming out to about $475.00 for a single night after tax and fees. The room had malfunctioning appliances and a very large stain on the bed skirt and was not worth the money by any means at all, seeing as how there are many nice hotels in the area. Not only that but we were charged a smoking fee that we were not informed about even though we did not smoke in the hotel room. Also no one had told us upon checking in that there was a no smoking policy on their entire property. The lack of provided information, the overpriced room along with malfunctioning appliances that could be due to faulty wiring which could cause fires, and being charged an extra $250.00 without being told and after not smoking in the hotel room is ridiculous and is why I will never stay at this hotel ever again. Also when I called to try to handle this entire situation I was just met with a very rude employee on the phone that told me there s nothing I can do about it. This is not a hotel I would recommend staying at.