Charisol Bridal Review

Beautiful ambiance and great customer service. They made me feel like a bride the moment I step through the door. Beautiful, elegant dresses that are both current and timeless. Reasonable priced dresses. They kept within my budget at much as possible. And they were patient and fun to be around. They made a what could have been be a very stressful experience, easy and fun!! This was my very first attempt at finding "The Dress" and i ended up saying yes to the dress!...Thank you Vicky and your team for all your help!!!

I travel from CT to buy a wedding dress and the women that talk to me was very un professional told ne that I need an appointment to buy a dress, I founded more like been racist. Don't recommend at at...

We just got married about 2 weeks ago on 10/07/18 and I have nothing but praise for these ladies, especially for the owner and makeup artist Vicky! I was able to find the perfect dress during my first visit and Vicky and her team ensured that my girls and I looked perfect for my wedding (including my mom)! From that first visit up to my wedding day, they've remained professional, courteous, and friendly. If its in your budget then I highly recommend their SOS after hour service especially if you cry easily!
Thank you again Vicky and Charisol team! Couldn't have done it without you!

I had my wedding in August 2013 and used Charisol as my 'wedding consultant'. Not sure if many people are aware, but Charisol is more than just a bridal dress shop, they offer wedding packages that includes the dress, photography, makeup and hair, floral work (for bouquets and boutonniere), tux and groom's shoes. You can also customize it to include videography, floral work for the reception and ceremony, etc. in your package. I never thought I'd be the type of person to do a package deal, but I was sold after hearing friends rave about Kimberly's work (the owner). She hooks you up with high quality vendors with excellent style. I can't tell you how easy she made my wedding planning be! And prices are reasonable-much cheaper than hiring each vendor separately.

I worked with Kimberly most of the time and she is amazing to work with! While most dress shops try to sell me every dress I try on, Kimberly actually tells you the truth if something looks good or not. There's no BS-and it's the type of professionalism and honesty I really appreciate. I think I went to at least 15 other shops around Manhattan, Queens, and Long Island - and this was the only place with style and sincerity. Some bridal shops will rush you out before the scheduled hour is even over and will judge you within the first few minutes if you are serious about buying right then and there, and if they think you're not ready to make a decision right then and there, they rush you out! Bridal dresses takes time! Sometimes you need to try on a few before you know what you want!

Charisol is in Queens-but for those who live in Manhattan-the shop is only a 3 minute walk from the Bayside Long Island Railroad station (a 20 minute ride from Penn Station).

For the excellent style, service, and reasonable package and dress pricing, this shop is hard to beat! I highly recommend Charisol!

Oh! And I won't spoil the surprise, but if you go with a package deal, Kimberly gives you a little surprise at the end! ^^*

BUYER BEWARE! They're extremely nice to you during your dress selection then service quickly dwindles after that

The dress I bought fit well and the only alteration I needed was to hem the length. At my first alteration appoint, I stood there for 1.5 hours as they measured the length I needed, it looked fine. Second alteration when I tried it on, my entire right foot was showing! They hemmed it crooked and too short on the right side. I asked them to do a simple fix and to just sew a couple inches on that side to match the left side. Last night I attended my third dress fitting and they deconstructed my entire dress then replaced the second lining with a very cheap material that cling to your body. My wedding is 5 weeks away and now I have no dress.

Update: I got a full refund for my dress but I lost precious and valuable time. I had 5 weeks to find a wedding dress during the Christmas season - not the best time to be scrambling. I was able to scramble and find a last minute dress but obviously not the dress of my dreams.

I purchased a wedding gown from Charisol Bridal and the store's own tailor had completed a hemming job on my dress on my sleeves and the bottom of the skirt. Dissatisfied with the job they had provided me with, I decided to pick up the dress from Charisol Bridal to have it looked at by another independent tailor.

Upon trying the dress on at the new tailor's, I noticed the hemline at the bottom was uneven with a portion of it at the front shorter than the rest (SEE PHOTO). I also found a stain on the front of the dress even though I have not taken the dress out of the original bag until that time. I reached out to the manager at Charisol Bridal who told me that there is nothing she could offer to mend the issue rather than to "listen to [us]" over the phone.

I asked for a better solution and the manager later called back offering two solutions for the problem:
1) provide me with the refund for the tailoring job, which is $450 OR
2) order an entirely new gown from the designer. I opted to get the full refund of $450 for the tailoring since the wedding was very close and I will be out of the country for a full month before then. The manager was made aware and had agreed to refund me a full amount of $450 + any cleaning fee for the stain. She proceeded to take my credit card number down for the refund which I provided.

I was contacted the day after (today 4/12/19) by "Mike" from the shop (owner) saying that this is not their responsibility and that they have contacted the designer for a new dress. I was very upset and dissatisfied that 1) they did not offer me the refund that they had offered even after taking my credit card information over the phone 2) they have requested a new dress to be shipped from the designer fully aware that the bride will be unavailable and WITHOUT ASKING ME.

At this time, I am left with a bill from my new tailor of $700 to undo all the previous tailoring done at Charisol Bridal and to tailor the dress all over again with Charisol Bridal Boutique refusing to refund me any money for the botched tailoring job they had done.

UPDATE: just called the shop to make a quick visit at the shop to resolve the issue in person, my mom started the conversation pleasantly, then Mike the owner asked "What do you want for your wedding?" and when my mom began to answer, he cut her off constantly, infuriating my mother. My mom asked "why do you ask us what we want if you are not going to listen?" he replied "resolve this matter on YOUR OWN" really? my mom got upset, things got heated up and then he started accusing my mother of using INFORMAL KOREAN LANGUAGE. Done with even trying to put up with their refusal to admit to their own mistakes and failing to give us the refund they verbally agreed to (this is held against them by the Better Business Bureau).

I have screenshots of all texts we have exchanged. Anyone, please feel free to contact regarding my experience.

Under the guidance of the treasurer I am quick to go bankers!

It's a wedding boutique specializing in wedding dresses, bridesmaids dresses, formal dresses, and makeup. The dresses are generally for sale and not rental. The staff here are really helpful and patient. They give great feedback are suggestions for dresses. It's different than the old Charisol because it's been taken over by VickyC5. I love that you can do makeup consultation at the same time.

I was so happy when I walked in on a Saturday and Tiffany, the sales lady, greeted me with such a warm smile. This place is small in a good way and comfortable. It was a bit chilly but they had just opened for the day so that is to be expected. I was looking for a specific Allure dress that they carried (so sad, it looked horrible on me). The good thing was that Tiffany never pressured me to buy anything and I was open to her suggestions. It was the first time I was trying on dresses and I had no clue what I wanted so she allowed me to play dress up, basically, for my mom. We had a lot of fun. I did not end up buying my dress here but that was only because I fell in love with a Marissa dress and they do not carry her stuff (check RK Bridal). But honestly, if they had, I would have gone through them in a heart beat. Charisol was recommended by a few people. Thanks Tiffany!