Chapter house

Chapter House is a Melbourne-based funeral director offering bespoke funeral and memorial services without set packages. They create custom ceremonies for families in greater Melbourne, the Macedon Ranges, and surrounding areas. The team includes Founding Principal and Funeral Director Troy Upfield and Founding Principal and Chief Operating Officer Liddy Upfield, who guarantee that the first arranger remains with the family throughout the entire process.

Families can start the process by calling their 24/7 line at 03 9855 0155 or emailing [email protected]. When a call is received, experienced arrangers will check if immediate help is needed and then gather details about the deceased, including their name, date of birth, and date of passing. They guide the family through every next step at their own pace, whether the loved one passed at a hospital, home, or nursing home.

The business offers traditional funerals, direct cremation, memorial services, and specialist services for children and infants. A traditional funeral can be held at a religious venue or alternative locations like function centres, private homes, parks, or beaches, followed by a second service at a crematorium or cemetery. Direct cremation provides a simple, dignified option where transport to the final resting place is organized with care and efficiency without a formal service or attendance.

Pricing starts from $7,250 including GST for a cremation with a funeral service and from $7,850 including GST for a burial with a funeral service. Coffins are available from $650, and cremation without a service or attendance begins from $4,750 including GST. Every family receives a personalized, itemized quotation that separates professional service fees, coffin selection, celebrant or clergy fees, and venue costs to ensure transparent pricing.

The Family Arrangement Rooms are located at Wooling Hill Memorial Estate, 372 Barringo Road, New Gisborne VIC 3438. Families can also meet the team wherever they feel most comfortable, whether at a church, chapel, or any meaningful place of their choosing for the ceremony. The business is affiliated with Wooling Hill Memorial Estate and Algordanza Memorial Diamonds for memorialisation options.

The business states they have 24/7 facilities and can collect a loved one at any time of day or night, whether it is 3pm or 3am. If a loved one is with the coroner, the team will contact the coroner directly and arrange the transfer into their care without requiring the family to manage the process themselves. They also offer pre-planning services for those who wish to make arrangements in advance.

The team collaborates with local artisans, including jewellers and florists, to ensure every detail is right for the ceremony. They also create order of service booklets and work with families to craft a meaningful story that respects and honours each individual. This bespoke approach allows them to tailor the service exactly to the family's wishes rather than using set packages.

The business guarantees that whoever answers the first call will be the arranger from that moment through to the end of the service and beyond. This dedicated support continues for as long as the family needs it, ensuring a consistent point of contact throughout the difficult time. They also provide clear explanations of all professional fees and third-party charges before the service.

Families receive an itemised quote following the initial discussion, with updated quotations provided if arrangements change. A final itemised invoice is sent prior to the service so families can review all details and ensure everything is correct. This process ensures that all costs, including crematorium fees and venue costs, are clearly explained before proceeding.

The team answers the phone with experienced, caring, and compassionate arrangers who are available day or night. They will first check if help is needed right away, then take details about the deceased and guide the family through the next steps at their own pace. This immediate response is designed to support families during critical moments.

The business services greater Melbourne, the Macedon Ranges, and surrounding areas with a team of experienced funeral directors. They are available 24 hours a day, 7 days a week to assist families whenever they need them, whether the loved one has passed at 3pm or 3am. Their commitment is to provide a thoughtful and tailored service at a difficult time in people's lives.

The business offers a range of enduring options for memorialisation through their affiliation with Wooling Hill Memorial Estate and Algordanza Memorial Diamonds. This includes meaningful and lasting tributes beyond a traditional burial or cremation for families who wish to honour their loved one in a personal and lasting way. They also provide online funeral notices published on their website with condolence messages and sharing facilities.

The official website of Chapter house is chapterhouse.com.au.

On Trustburn, Chapter house has a rating of 4 out of 5 based on 8 reviews.