Chalets USA Reviews

Clean and comfortable. Staff is very kind and helpful! Nothing fancy, but definitely above average. Convenient location to stores and main highway to mountain attractions.

Nice rooms, good breakfast spread. Like this place .

It was clean, smelled good, fresh linen. The staff was so friendly! The pool was nice! Not the biggest, but perfect for a family to play. The hot tub was amazing!
I actually googled how I could buy the blanket,it was sooooo soft and cozy. I would totally come back here. The view was also great, we could hear the creek outside of our window. There was a pretty green belt you could walk around with a babbling brook.
Edit: Renee, can I buy one of those sweet sweet comforters anywhere?!

Room was clean. Staff was friendly. Will definitely consider staying here again.

Nice clean hotel in beautiful part of country. Staff friendly and helpful. I would stay here again.

Nice, comfortable stay.
Need to enforce your NO SMOKING policy inside your hotel!

Rooms are clean and comfortable and staff helpful and friendly.

Best I can ever I can ask for super nice service and they try their best

The rooms are large and very clean! The pool and hot tub felt great and the breakfast was delicious. All of the staff we worked with were friendly and super knowledgeable of the area. This is absolutely a hotel I will recommend over and over!

Very nice hotel Meets all the basic requirements and needs.

Rooms are amazing. Staff is amazing. Breakfast is amazing. Overall amazing experience. The hotel is very clean and the pool too. Love it!

Great experience, we usually stay at the Marriott but there weren't any around. The front desk was friendly and helpful. Renee let us check in early, made sure we had a crib for our little since they were fully booked up. We went to watch fire works in Grand Lake and came back to a great night's sleep. The room was clean, we had breakfast and let the kids swim in the pool before leaving. We will stay again, thanks for great service, smiling faces and warm hospitality!!!

Exceptionally friendly check in, clean , nicely designed rooms

For the location....price is average, the beds are nice and the bathroom looked clean however ...(I stayed on labor day weekend) busy yes, but when I got into my room and unpacked and settled in I found a few rasins on the floor by the computer desk, (or I hope the where raisins). The other bad thing was when I walked into the room it smelled like dog..... Like there where a few dogs in the room before my stay here.but I was able to open the window and that smell was gone in a few hours,... Speaking of smells, I know weeds legal here in Colorado, that's fine....but its still smoking, and I went to go get ice and 2 punks had the door to the out side propped fully open and there getting high and blowing the smoke back into the hotel hallway....huh "smoke free property" must only be in the daylight hours....hmmm.... Like I said $100 plus a night ($129 BEFORE TAX)....more like a $50 to $65 a night...(at night after 11pm this place draws the "motel 6 crowd" for as pricey this room is for what it is I expected a little better quality and management.
Now....onto the positives, the front desk staff where very friendly (Tanner and Kesha) my god the most friendly and knowledgeable employees in the area and well mannered too (I went out to eat and my waitress wasn't as nice as these 2 folks are). I was very happy to know these two cared about doing there best in there work.
The breakfast was average(although the cinnamon rolls are very very good, like a step down from Cinnabon and a step up from Pillsbury) the rest of the breakfast spread Is about what you'd expect from a holiday inn(express or not), not a lot of seats in the dinning room though....
Also like to put a good note, there are at least 3 luggage carts here as well...makes unloading easy and quick and a small wait for a cart (under 5-7 mins for one to show up), I thank management for that.

So overall I say 3 out of 5 stars, if the maids took a second look before leaving the rooms and management enforced the SMOKE FREE signs on the property (that's worth 1.5 stars right there) then that would make the over $100 per night much more reasonable...then nip the dog smell situation in the but and I'd give 5 stars....(perhaps the maids should spray from breathe or something along that line to make the rooms smell fresher.

I am from out of state, first time here and as always, I give a honest review good or bad, to help the next guy out in what to expect, anyone can say its nice or it sucked....but if you don't say WHY....then I say why bother....

Thanks again to the front desk staff....you 2 are the best around....

Great location next to a grocery store and the free bus line to take you to Winter Park, Granby and around town. Superior customer service by Sara and Helena. Indoor pool and great breakfast options were perfect for the kids.

I was trying to book a room and get prices Justin in the reservations department just hung up on me when I told him the price was too high for our budget. Didn t even let me finish my sentence...

FOOD HELD AT UNSAFE TEMPERATURE! One of the warming units is non operational. It is used to serve eggs, bacon, and sausage. When I spoke with the manager, there were excuses like well it only sits out for three hours and that s what they gave us and we are getting new different equipment in a month or so . Never was there an understanding of how unsafe this is. Hot food held at room temperature is a recipe for bacteria and food borne illness. Shouldn t management s response have been to remove the unit from service? Food service safety is not something to be taken lightly. You could kill someone.
Where is Gordon Ramsay when you need him?

They were great. Very friendly and informative staff. The hotel has a pool, hot tub, excersize room (no wieghts), and a bbq grill out side!

The employees of this hotel steal from the customers. Avoid at all costs!

Wonderful bed! Slept like a baby! Within walking distance to ski shuttle, grocery store, Wendy's , a dispensary and more!

Very nice and clean rooms. Excellent location and good views. Free breakfast is always a plus

Rooms were great, nice and clean. Very good breakfast options for vegans too. I would highly recommend this hotel to everyone. A big thumbs up for vegan friendly breakfast which we don't get everywhere.

Best breakfast ever and u have been taking trips all over for 20 yrs

Rooms were clean, updated, and comfortable. Renee, who checked me in was extremely accommodating and friendly. She even got my room ready for me 2 hours before thier traditional check in time!

I stayed in this hotel before it was aquired. I believe it has been recenlty remodeled and they change everything about it ... Nice lobby with warm breakfast. You will love the fire outside during the winter

Went here, mediocre, kind of filthy but a good 2-3 stars.
Rating 1 star because another reviewer complained about the staff stealing (which I don't doubt; sketchy staff) but the hotel replied saying 'sorry we couldn't give you money for drugs' insulting him for something unrelated. Who thought it was a good idea to accuse someone who payed to go here as a drug dealer with no evidence? Because you're vulnerable of your reviews going down?

Perfect accommodations in a great location, conveniently right across the street from Safeway. Loved it!

Spacious rooms ( single king size bed room ) with ample parking out front. Breakfast area has very little seating room, staff is pleasent and would stay at again.

Excellent breakfast, clean room, loved the Christmas lights on the pines. Sweet place

Room was poorly cleaned, i travel all over for work and this has been the worse staff i have ever dealt with, my company pays for my room and when i checked my bank account 2 days later i noticed they had charged my card for the room, when i called to speak to a manager i was told they was to busy to deal with this and the clerk would take care of it and call me back. Never received a call. Called the next and they said it wil take 7 to 10 business days i asked to speak to a manager and they refused again!

Had a great stay here! Looking for a place at the last minute and the manager happened to be working the desk and took super care of us! Nice room, clean in good shape.

Too many kids in general, but hotel apparently doesn't have a no-kids-in-hot-tub policy. Could not enjoy tub after skiing.
Also, their breakfast was ok the first day, but the same stuff got old real quick. Switch it up.

A very Clean modern room. The pool and jacuzzi are nice. The continental breakfast is amazing. Great job on the variety.

I absolutely love the staff there. They are friendly and super helpful. If you get Jacob or JR you're in for a treat.

Lost my credit information next day after staying in this hotel

Small Hotel very clean excellent breakfast nice rooms

Renee, Morgan, and Tanner.....they are the best! A great place to stay!

The water pressure sucks, but everything else is fine

Unlimited Hot Cocoa and nice rooms. What more can you want?

Clean, comfortable room. Outdoor fire pit was nice.

Clean rooms, convenient location, especially for visitors!

What a beautiful Holiday inn and the best deal in town! We stayed here last minute when our housing fell through back in January. The hot breakfast had everything imaginable (including eggs, biscuits, turkey sausage, pancakes, breads, pastries, jam, yogurt, etc.) and the staff was very friendly! The rooms were very neat and luxurious. The beds were comfy and the wifi worked well. When anyone asks me where to stay last minute, I point them to this hotel. You can't beat the price and what all is included.
My favorite part? The coffee/tea/hot coco bar that was open 24/7!

Best night stay on our 7 day trip, wish all holiday inns would use these same soft wonderful mattresses what they use here, the other ones are like plywood. The pool was great and the hot tub was clean and hot

Very very nice all the way around. I will be staying here again

The room was clean and the staff was both friendly and helpful. Free shuttle stops very close to the hotel. Many trails within a stones throw. Safeway and liquor store across the street.

My husband and I just arrived at this hotel for our honeymoon. He booked our room over a month ago and specifically reserved a rooom with a king size bed as we are both very tall and cannot sleep comfortably together in a queen bed. We arrive to the hotel and we have a room with 2 queens. We are here for a week and are sleeping in separate beds on our HONEYMOON! The people are the front desk are telling is we have no options and are unable to get a room with a king bed. We are extremely disappointed. We are being told that the next availability is Saturday, the day before we leave. We are being told that a manager will not be in until later this we, and we are basically screwed.

Friendly service and clean room! The staff was very friendly,attentive and smiled. Our sweet was very clean with a balcony and south facing view. Our kids enjoyef watching the train. Free Bus stop very close and runs late makes it easy to get to and from Winter Park resort and restaurants. The breakfast was good with a lot to choose from. Items included yogurt, hard boiled eggs, scambled eggs, pancakes, cereals, pastries, fresh fruits, bacon, sausage, variety of juices. The tubing accross the street looked really awesome...maybe next time.

The hotel is okay so far, but I have never experienced that you have to pay for a paid room, if you present a voucher again with credit card.

CINNABON ROLLS FOR BREAKFAST!!!!
Great location, high quality rooms and the best Holiday inn breakfast I ve experienced.

Employees of this hotel steal from the guests. Avoid at all costs!

Had a great stay, very nice and clean hotel. Will be staying again on my next visit to Winter Park. Conveniently located to grocery, restaurants and bus service

Took my family to Fraser for my son's 3rd birthday party for tubing. The hotel is conveniently located just down the hill from 2 tubing hills and near restaurants, and safeway also just off the main street so you drive to Winter park resort for skiing and snowboarding.
The staff wa friendly and accommodating to my party. They let us use the board room free of charge to hold his pizza party after the continental breakfast crowd was gone. The bed was firm, but they had soft and firm pillows to choose from, the bathroom and room was very clean, and everything was in great shape with modern furniture. Got a great deal on the room through priceline I can't wait to go back.

Great value for what it offers. The staff were very helpful.

Quality clean rooms, great breakfast. Stay here whenever we come to winterpark.

I was pleasantly surprised by the room here - spacious and updated. Also great service! Any interaction we had with staff over our 4-night stay was pleasant and they were very quick to help.
We had a microwave and fridge in our room, and a very comfy king bed. The A/C unit worked well and was not too loud. The bathroom had a fan and was spacious also. The continental breakfast was good, had a lot of options, and was as tasty as expected for the holiday inn breakfasts.
Great location - the Fraser river trail is right behind the hotel, Safeway is basically next door, and the hotel is very close to a great cafe (Rocky Mountain Roastery) and distillery (Fraser Valley Distillery).

Friendly staff and comfortable rooms. This used to be an awful timeshare resort. Holiday Inn has done a tremendous job in making it an awesome place to stay.

Very nice rooms, amazing service. A little overpriced around holidays.

Our visit with this establishment was remarkable. From the first day we got there. We got there earlier than anticipated, we were driving from San Antonio and Ericson (the individual at the front desk) was awesome. For some reason we were having issues with our reservations and he was so sincere regarding the matter. Instead of sending us off and making us wait till his manager (Renee Cook) to get there. He took the initiative and set us up with our room and told us that we can take care of it as soon as his manager got in. Later that day we met with Renee Cook and she resolved our matter with such professionalism. She was very understanding and made us feel very comfortable. My family was going to eat breakfast and we were running a little late; but the wonderful staff (young lady with blonde hair) so sorry I forgot her name. Informed us not to worry that she would wait a little longer so that we could get a bite to eat. She was so friendly and conversational, that it made us feel super welcome. The house keeping was wonderful. Smiling, always asking us if we needed anything and made sure if we needed our room clean. Dallas (Front desk young lady) made my heart melt. She took the time to get my daugther a bandaid and not making her feel like she was bothering her. She was so sweet to her; being a mother it meant alot. My family and I have stayed at plenty of enough hotels; but this far was the best we stayed in. Thanks guys for all you do and your excellent service. Happy, content and satisfied guest. Elizabeth Guevara.

Very clean hotel and rooms. Great value all year around.

Best beds, always super clean, and the free breakfast can't get beat

Great comfortable room. Jacob at the front desk was very accommodating. Breakfast was delicious.

This place is great. Customer service is top notch. Rooms are clean. Couldn't be happier. Do Not go to inn at silvercreek. Come here. You'll think me later.

one hundred times friendlier others I've stayed staff is amazingly helpful

Nice big rooms and comfortable beds. Staff was friendly and very accommodating to our request for more pillows and covers. Only complaint was a bit of mildew on our shower curtain but full size shampoo, conditioner and shower gel was great. No complaints about breakfast, it was amazing! Egg omelettes and sausage patties/links, pancakes, biscuits, oatmeal, assortment of juices, fresh fruit, and CINNABON!!

My husband and I stayed here during the Winterpark Jazz Festival. The overall experience was pleasant but frustrating because our room key kept getting deactivated and we had to go up and down from the third floor to get the problem corrected. Also, the bathroom could have been a bit cleaner. The only reason I won't give a one star is because the staff did apologize.

It was clean, nice, the room was large and the bed was comfortable. It was quiet and the room had a nice seating area with a desk, keurig machine, microwave and large TV. Breakfast in the morning was the best, they had cinnamon rolls, biscuits, gravy, eggs, oatmeal, bacon, sausage, toast, and yogurt. Im definitely coming back!!

4 times on business. Always awesome.. always great service...always hard-working staff going the extra mile to make your stay very pleasant every single time I stay..

It's very beautiful! It's like home away from home .