Great online store. Have purchased from them about 4 or 5 times and never had an issue.
Absolutely in love with my new togs! I ordered on Sunday and had them today, thank you for your fast and reliable service. Will definitely use you again :)
Great price, quick delivery. Customer service very accomodating.
Received my stuff just in a day. Super speedy delivery and quality products
Stole my phone number from somewhere and won t stop sending me spam
No signs, no directions. Don't think they want off street shopping
Spams you with sms junk that can't be blocked and needs special effort to unsubscribe
I have made an order 3 days ago, and I have not received any notification on when my item will be delivered. I have sent a few emails now asking for a reply. Nothing. I have order and already received a parcel from a different company within this time frame. Poor service.
Best Online Shop in Australia. Lightning fast delivery and quality Brands. I will only shop at Surfstitch!
I have used Surf Stitch for years and have been reasonably happy up till now. However I want to make consumers aware of a very dishonest sales practice they are using. They advertise the have a sale with a promo code that applies a discount of 30-50% sitewide. Sounds goos so far? However they have a tiny disclaimer that 'Some Exclusions Apply' in writing so small you can barely see it. So when you purchase something and apply the discount code it says it doesn't work. This may be illegal but it is certainly not ethical. BUYER BEWARE.
Literally the worst experience I have. Still don't have my items and every avenue I've tried to contact people on doesn't work.
I made a mistake ordering in the heat of Cyber Monday... BUT the customer support team was very helpful even though it was a mistake on my end, thank you Surf Stitch Team!!
Return are bad as you will never heard ftrom them, they willing to take your money real quick but once you've return it back! They don't bother to process it. I've been promised by their staff saying 2 days latest and end up still no refund! Will never buy from them again!
Check prices they are more expensive than the original retailer eg patagonia bag black hole bag 60 L $10 more expensive than buying on patagonia but then again they don't charge shipping. Bad customer service with a three attempts to get a wetsuit delivered #1 was creased and they have a no crease policy on wetsuits for returns. So returned it as delivered creased. Order #2 - never arrived courier claims delivered when i was at home surfstitch have been very unhelpful in getting refund or getting StarTrack to deliver. Order #3 they sent wetsuit #1 back to me. Customer service is not first rated and products are more expensive than original outlets Don't use express postage and leave an instruction leaves you totally uncovered for refund if courier "misplaces the item"
Website is unstable and inconsistent, I paid and placed an order, then 3 days after I get an email saying the order was cancelled as they were not able to process the order. Customer service is the worst ever, simply ignores any enquiries. This website should be banned.
Customer service were the most tyrannic bunch of people I've ever encountered. They have no intention of acting decently in any way. Have heard many instances where they will attack customers and hang up leaving you hundreds of dollars out of pocket if your package doesn't show up.
New adidas trainers arrived within 2 days and were perfect. As described and fit was good. Highly recommend
I bought a board cover for my new boar and I had no problems whatsoever and was delivered suprisingly quick.
Quality products with super fast delivery and good packaging, Will buy off these again :)
I ordered a handbag as a gift 1st week of November crossing fingers I would have it within 10 days - I GOT IT THE NEXT DAY! Mind-blowing! Fantastic price - just 10 out of 10!
Took one day for delivery - the help line was exceptionally 'helpfull' - and the prices are market level with the sales being very good.
terrible customer service . online size charts incorrect. wont exchange for different size. dont buy here
Brilliant company to deal with. We have bought from them many times. Their return policy is just awesome. Prices are great and shopping online is so easy with SurfStitch
Average products - not a lot of size options for me. Otherwise ok prices
