Central Texas Mental Health Mental Retardation Review

i started with TMS therapy
really nice people here

This place isn't friendly to people with asthma or fragrance allergies. The waiting room is filled with dispensers that spray fragrance into the room.

The staff are nice, though.

i have a brother who lives in Roundrock and is currently under this doctors care. i am not listed on my brothers list of contacts and i understand they cannot give me personal information. That is fine and I understand that by law you can not. I called today to express that my brother is taking his medications incorrectly or either not taking them all of them, and has become violent, depressed and very unstable. they didn't really care to take note of what I was saying. i told someone on the phone he has threatened my dad, my brother and me (currently) and his wife and family in the past. I have threatened to call the police on him if he follows through his threats. he has talked about suicide more then once, and does not care if he dies or if police try to stop him as he says. He is ready to fight the whole world. he has been physical with his wife and daughters to where they have had to leave the house many times in fear of him until he calms down. he talks about hurting people constantly and is very negative. my brother may be bi-polar or not I do not have access to his medical information but i know he is not well at all. he had an episode and got out of control this weekend and went on a tirade. He started with his threats again. i dont care for his personal information! I UNDERSTAND but i NEED THEM TO KNOW that he is out of control and if he gets out of hand or gets a hold of a weapon and hurts his family, himself, or innocent people it needs to be noted... i have given note here today that I have tried to report a problem and that they need to attend to it. He used to be a loving human being but now he is ready to attack anyone who doesn't agree with him. i hope this doctor can help him very quickly because it does not look good at all.

disappointed with there lack of bedside manor. the PA made me feel worse. I would not recommend this place if you want to get actual help.

Elizabeth is very patient and understanding, One of the best practitioners I have ever had. I live 25 miles away and still make the trip- they are outstanding.

For starters, due to the way I was raised - I've had an aversion to therapy, psychiatry and medications for *most* forms of mental illness. I finally broke down and realized that I was not going to be able to fix the problems by myself and made an appointment on a recommendation.

Going in I was more nervous than I had been in a long time (think job interview), leaving I felt a complete weight off my shoulders.

The front desk staff were incredibly nice and patient, and the PA-C (Caitlin) that I spent the better part of two hours talking to was incredibly kind. I was very self aware that I was going on and on and maybe missing the question. In truth, I might have taken more of their time than was allotted in their schedule - that being said, they never at one point made me feel this way. She was incredibly easy to talk to (and this is coming from someone who had anxiety even talking to a professional about private problems) and it felt really good to find someone who seemed to genuinely care about what I was describing.

I also spoke with Dr. Musgrove who seemed like a very nice and genuine fellow. He was very patient with all of my questions and thorough in his answers. I work in the medical field, and I can safely say that this is not ALWAYS the case. I will definitely be continuing my treatment from this facility and for the first time in a little while, I'm very optimistic about the future.

If you're on the fence about seeing someone about a mental health problem, I would urge you to not put it off. I wish I didn't, and I highly recommend Central Texas Mental Health.

The office staff members are terrible. Never do what they say they re going to and make it impossible to speak to the doctor or PAC. Too busy checking their Instagram stories and talking about their lunch plans...

I've gone to Central Texas Mental Health for over 7 years now and highly recommend them to friends or anyone else I come across looking for good quality psychiatric care. It was very difficult when I first began searching for a psychiatrist for help treating my depression - everyone either didn't take my insurance anymore, wasn't accepting new patients, was retired, or had a 6 month waitlist, etc. A friend told me about them, and although it was and still is out of my way, it was worth it. They got me in right away for an appointment, and I've always been able to get appointments reasonably quickly since then.

Please know, you can see the same practitioner every time and stick with the same person. It just worked out that based on availability/convenience, I ended up scheduling appointments with a couple different practitioners here and there. The practitioner I've met with most of the time is Julie Williams, PA, who still works there. She is always compassionate and thorough, as was Renee Moreland, who I saw during a particularly rough couple of years when my previous meds seemed to stop working and she has sadly since moved on to work elsewhere. I met with the head honcho, Dr. Michael Musgrove, a few times, and he was kind and professional. I only met with one other practitioner one time - for some reason I got auto-assigned to her after Renee left, even though I'd met with Julie in the past and she was still there - who was just "okay" but I didn't feel she was all that warm in her approach. So I switched back to Julie and things have been great for me since then.

The front desk staff are very friendly and professional as well. There was only one time in over 7 years where the front desk staff were busy and not quite as professional as they should have been (nothing terrible) - I politely mentioned this once I got into my session, and a few days later I received a handwritten note thanking me for my feedback!

They lack patience or empathy. You'll have better luck with a different facility. They don't follow up with their clients and discharge you without notice.

I've been going here for nearly 8 years. I love it. I saw Katy before she moved, then Dr. Musgrove, and now Julie Williams. Everyone has been great, but Julie is one of the most compassionate, competant mental health care providers I've ever seen.

It's an added bonus that the office staff have *never* been unprofessional. I cannot say this of my neurologist's office or my OB/Gyn's office (though I like both of those doctors).

To find a caring, flexible psychiatric office with really great office staff is rare in my experience.

Never followed up with me, then discharged me without notice.

They are poorly managed. There is a lack of communication and much of the actual patient care is farmed out to understaff who are ill prepared for the job. The practice is obviousy too large for the doctor to handle and he has delegated his authority unwisely.

Such a wonderful office of people. Renee Moreland has always taken very good care of me from day one! Highly recommend!!

I visited this practice in 2015 under dire circumstances. I was required to pay an out of pocket fee for assessment that wasn't covered by insurance and also had to take a drug test to receive xanax. I've never had a history or drug use or abuse but took it anyway because it was a quick mouth swab. Almost a year later I received a bill for over $3,000 as a result of the drug test that was 5 pages long that included drugs that i've never even heard of. At the end of the bill it said they do not report to credit agencies/corruptions so I blew off the absurd bill. If I wasn't a naive student then I would have immediately disputed the claim with my insurance company.

It's now 2019 and it's in collections for, in my opinion, fraudulent billing. I had to take the drug test in order to receive the xanax and was prescribed the xanax before the results were in. I'm now in the process of having to contact an old insurance company and consumer law attorneys to unravel this mess.

I would never recommend this practice to anyone.

Renee Moreland at this practice unfortunately isn t really concerned how you are feeling and functioning daily. Would not recommend.

Dr. Musgrove has been wonderful. I ve been a patient of his for 9 years. Always kind and compassionate.